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Jurnal Manajemen Atma Jaya
ISSN : 18296211     EISSN : 25974106     DOI : -
Jurnal Manajemen memuat informasi hasil kegiatan penelitian pemikiran konseptual di bidang ilmu manajemen. Sarana komunikasi ilmiah ini diterbitkan oleh Fakultas Ekonomi Universitas Katolik Indonesia Atma Jaya Jakarta. Terbit perdana 2004 dengan siklus terbit 2 kali setahun yaitu pada bulan Mei dan November
Articles 113 Documents
Analisis Pengaruh Brand Image, Price Perception, dan Service Quality terhadap Customer Loyalty pada Pelanggan Urban Kitchen Joshua, Timothy Joshua; Haryadi, Eddy
Jurnal Manajemen Vol 11, No 1 (2014): Jurnal Manajemen
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Abstract

This study was conducted to determine the influence of Brand Image, Price Perception, and Customer Service Qualityon Customer Loyalty in Urban Kitchen. The questionnaires were distributed to 150 respondents in four locations of Urban Kitchen employing simple random sampling technique. The data obtained were processed and analyzed using the Structural Equation Model (SEM) with LISREL8.72. The results indicate that Brand Image and Service Quality have significant influences on Customer Loyalty, while Price Perception does not influence Customer Loyalty.
Analisis Pengaruh Kualitas Produk, Harga, dan Lingkungan Fisik Perusahaan Kue Lapis Legit XYZ terhadap Kepuasan Konsumen dalam Membangun Word of Mouth Positif Lonardo, Lonardo; Soelasih, Yasintha
Jurnal Manajemen Vol 11, No 1 (2014): Jurnal Manajemen
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Abstract

This research aims to analyze the effect of Product Quality, Price, and The Physical Environment on Customer Satisfaction and Positive World of Mouth. The sampling technique used in this study is convenience sampling, and the questionnaire was administered to consumers who have purchased the product. By analyzing the result of this research, it can be concluded that there are influences of Product Quality and Price on Consumer Satisfaction but there is no infleunce of the Physical Environment in the store on Customer Satisfaction. Product quality, Price and Physical Environment simultaneously influence the Customer Satisfaction to create Positive Word of Mouth.
Analisis Pembentukan Portofolio Optimal dengan Menggunakan Model Markowitz untuk Saham LQ 45 Periode 2008-2012 Chandra, Liliana; Hapsari, Yudith Dyah
Jurnal Manajemen Vol 11, No 1 (2014): Jurnal Manajemen
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Abstract

The shares which are included in the LQ45 list attract investors., Make a portfolio diversification is necessary to minimize unsystematic risk. In this paper the authors wanted to construct an optimal portfolio in accordance with the theory of Markowitz.The data are taken from the yahoo.finance monthly data for stocks that are respectively included in LQ45 consistently in the period 2008 to 2012.. In establishing the optimal portfolio, the author uses the Linear Solver Microsoft Programming in Excel.Program. To determine the optimal portfolio,  17 shares which consistent listed in LQ45 in the period 2008 to 2012quired.. The Author formed 14 portfolios from the 14 stocks which have  positive return. Portfolio  Ewhich has the highest risk adjusted return (RAR) is selected
Ananlisis Perbedaan Fenomena Short-Term Underpricing dan Long Term Underperformance pada Saham Perusahaan BUMN dan BUMS yang Melakukan IPO di BEI Tahun 2000-2010 Widhawati, Indira Rully; Panjaitan, L. Yunia
Jurnal Manajemen Vol 11, No 1 (2014): Jurnal Manajemen
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Abstract

The research is intended to analyze short term underpricing and long term underperformance on state and private company shares. Samples used are 11 state company share and 97 private sector share which experienced short term underpricing with average first day return method plus 7 state company shares and 91 state company shares which had long term underperformance  using 3 years  buy and hold method and wealth relative. By using different test non parametric Mann-Whitney U is concluded that private sectors shares has higher underpricing level which give benefit to short term investor. While State company shares has better performance on long term with WR level reaching 1 compared to private sector shares.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dari Sudut Pandang Pasien Dan Pendamping Pasien (Studi Kasus Di RS Medistra, Jakarta) Wardani, Beny Mutiara; Efendi, Efendi
Jurnal Manajemen Vol 11, No 1 (2014): Jurnal Manajemen
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Abstract

Along with the increasingly competitive business environment and changes in the living standards, people have changed their mindset in choosing and making judgment of hospital services. The change of paradigm requires hospitals to maintain quality of services to service users in order to achieve organizations goals. Therefore a study is conducted to determine the effect of the hospital service quality on satisfaction from the perspective of patient and their attendants. In collecting the data, the authors distribute the questionnaires in RS Medistra Jakarta on February 4 to March 5, 2013. Questionnaire was distributed to 123 patients and 123 attendants by using non-probability sampling, which is judgmental sampling. Data were analyzed using SPSS version 17 by Regression testing method.The results showed that simultaneously and partially there is an influence of Infrastructure, Quality Personnel, Process of clinical care, Administrative procedures, safety indicator, Image Hospital, Social responsibility, trustworthiness of the hospital on Customer Satisfaction from the perspectives of patient and their attendants.        Key words: service quality, customer satisfaction, hospital, Jakarta
Analisis Pengaruh Likuiditas , Profitabilitas,Ukuran, Usia dan Pertumbuhan Perusahaan terhadap Struktur Modal Dimitri, Michael; Sumani, Sumani
Jurnal Manajemen Vol 11, No 1 (2014): Jurnal Manajemen
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Abstract

The Company Capital Structure plays an important role in the financing of a company. Planning a good capital structure is an important tool to understand since with the right decision of the appropriate capital structure, the company can reduce the cost of capital (cost of capital), which means to increase the value of the company. The author conducted a research to analyze the influence of several variables, namely liquidity, profitability, size, age and growth on capital structure. The data analyzed are generated from the companies in the list LQ 45 in IDX. The author uses multiple linear regression to analyze the data. The results shows that the variables of liquidity, profitability, size, age and growth of the company negatively affect the capital structure. Of these variables only variable of growth that has a significant at alpha level of 10%.
PENGARUH JOB SATISFACTION TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DENGAN ORGANIZATIONAL COMMITMENT SEBAGAI VARIABEL INTERVENING PADA RUMAH SAKIT PANTAI INDAH KAPUK DI JAKARTA Vania, Lidya; Purba, Sylvia Diana
Jurnal Manajemen Vol 11, No 2 (2014): Jurnal Manajemen
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Abstract

The purpose of this research is to test the effect of job satisfaction on Organizational Citizenship Behavior (OCB) employees Hospital Pantai Indah Kapuk (RSPIK), Jakarta mediated by organizational commitment. Data was collected using a convenience sampling. There are 70 nurses, health workers and administration used as a sample. Data analysis methods used in this research is the analysis of the path by using analytical tools of Preacher-Hayes the Simple Mediation Model. The results of data processing using SPSS 22 for windows with macros and syntax. This research findings RSPIK employees have job satisfaction, organizational commitment and OCB are relatively high, where organizational commitment can be intervening variables on job satisfaction influence on organizational citizenship behavior (OCB) at Hospital Pantai Indah Kapuk in Jakarta. Keywords:  Job Satisfaction, Organizational Citizenship Behavior (OCB), and Organizational   Commitment.
EFEK MOTIVASI KARIR DAN KEPUASAN KARIR PADA PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KEPUASAN KERJA PADA BANK SYARIAH “X” DI JAKARTA Purba, Sylvia Diana
Jurnal Manajemen Vol 10, No 2 (2013): Jurnal Manajemen
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Abstract

This research aims to identify and examined howthe transformational leadership influenced the job satisfaction with career motivation and career satisfaction asmoderating and intervening variables. Data were collected from 51 Syariah Bank “X” employeesin Jakarta. The result showed that career satisfaction can not be an intervening variable on the effect of  transformational leadership toward job satisfaction. In the other side the career motivation have significant impact as a moderating variable when the transformational leadership is  raising the job satisfaction.  Key words: Transformational leadership, career motivation, career satisfaction, job                    satisfaction.
INVESTASI REKSA DANA SAHAM SECARA JANGKA PANJANG DI INDONESIA BERDASARKAN KEPUTUSAN KETUA BAPEPAM - LK Gunawan, R. Aditya
Jurnal Manajemen Vol 11, No 2 (2014): Jurnal Manajemen
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Abstract

Decision of Head of  BAPEPAM dan LK Nr: Kep-176/BL/2008 provided that investment manager is restricted to do equity buying at company stock which listed in Bursa Efek Indonesia more than 5 % of the  said company. This regulation has effected  to mutual fund, so the said mutual fund cannot put into the long term investment because they can’t make a decision based on the ownership of the stock less than 5%. This regulation made the mutual fund manager do the day trading strategy on their investment becaused they can’t invest for the long term. Day trading strategy has made the stock market index (in Indonesia called Indeks Harga Saham Gabungan /IHSG) susceptible for the stock market crash. So investor should invest in hedge funds, private equity funds, or protected mutual fund which has long term investment policy. Keywords : Decision of Head of BAPEPAM dan LK; mutual fund, hedge funds, private equity funds, protected     mutual fund, long-term investment policy.
PENGARUH SERVICE QUALITY TERHADAP CUSTOMER BEHAVIORAL INTENTION DENGAN MEDIASI CUSTOMER SATISFACTION (STUDI KASUS PADA JASA REFLEXOLOGY DI JAKARTA) Chandra, Benhardo; Rita, Rita
Jurnal Manajemen Vol 12, No 1 (2015): Jurnal Manajemen
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Abstract

Fivestar Reflexology branch Meruya located in West Jakarta is one of the hospitality industries which is owned by PT Panca Abadi Bersama that provides breakthrough of healthy and relaxation. The basic objective of this research is to determine the influence service quality to customer behavioral intention through customer satisfaction on Fivestar Reflexology branch Meruya. The method used in this study is the path analysis. The result shows that service quality has significant effect on customer satisfaction. Subsequent findings, found that service quality was also has direct and positive effect on customer behavioral intention. From these results, it was found that the implementation of service quality on customer behavioral intention through the mediation customer satisfaction is more influential than directly. Keywords: Service Quality, Customer Satisfaction, Customer Behavioral Intention

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