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Kota surabaya,
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INDONESIA
Jurnal Administrasi Kesehatan Indonesia
Published by Universitas Airlangga
ISSN : 23033592     EISSN : 25409301     DOI : -
Core Subject : Health,
Jurnal Administrasi Kesehatan Indonesia (JAKI) is a scientific journal that contains editorials, research articles, and literature reviews related to the scope of the management, organization and leadership in health institutions. This journal is supported by practitioners and scientists from various institutions which involve expertises in health management and health organization. JAKI (p-ISSN 2303-3592, e-ISSN 2540-9301) has mission in developing knowledge in health administration through publication. Based on this mission, this journal aims at facilitating numerous experts in the field of Health Administration to share their ideas and scientific studies in order to improve the quality of healthcare services.
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Articles 3 Documents
Search results for , issue " Vol 7, No 1 (2019): VOL 7, SUPPLEMENT 1 (2019): IN PRESS" : 3 Documents clear
BOARDING TIMES AND PATIENT SATISFACTION AT EMERGENCY DEPARTMENT Hasanah, Uswatun; Firdausi, Nurul Jannatul
Jurnal Administrasi Kesehatan Indonesia Vol 7, No 1 (2019): VOL 7, SUPPLEMENT 1 (2019): IN PRESS
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v7i1.2019.6-10

Abstract

Background: Delays of inpatient transfer from the Emergency Department (ED) will affect the delay of the continuity of care, overcrowdin in ED, and patient’s disappointment. This problem of delays in the transfer of patients from the Emergency Departement (ED) also occurs at General Hospital of Haji, Surabaya.Aims: The aims of this research is to analyze the relationship  between inpatient’s boarding time from Emergency Departement (ED) and patient satisfaction at General Hospital of Haji, Surabaya.Methods: Observational research with a cross-sectional approach. The population is 980 ED patients who decided to be hospitalized. The study involved 83 respondents selected by simple random sampling. The instruments are observational sheet and questionnaire. The data is analyzed with a chi-square test.Results: Average boarding time was 142 minutes 25 seconds (minimum = 60 minutes; maximum = 290 minutes). Almost all respondents (81.3%) expressed their satisfaction when boarding time is fast. Boarding time for inpatients in Emergency Departement (ED) was significantly related to patient satisfaction (p = 0.058 <α = 0.1). The faster inpatients move to ED, the more satisfied they are.Conclusion: Results of the study revealed that the average time to move patients from the Emergency Departement (ED) to the inpatient unit was included in the slow category. Respondents said that they were satisfied with the quality of servants even though the time for boarding patients was slow. The hospital should pay more attention to evaluate the minimal standard of boarding time, fix the information of bed availability,  and improve the quality of facilities and services to improve patient satisfaction. Keywords: Boarding time, Emergency Department, Inpatient, Satisfaction.
THE CORRELATION BETWEEN PATIENT SATISFACTION AND PEOPLE EQUITY AMONG PARAMEDIC STAFF IN INPATIENT ROOMS puspitasari, Sendhi tristanti
Jurnal Administrasi Kesehatan Indonesia Vol 7, No 1 (2019): VOL 7, SUPPLEMENT 1 (2019): IN PRESS
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v7i1.2019.1-5

Abstract

Background: Patient satisfaction is a major indicator of service quality provided by a healthcare facility. On the other hand, people equity is a concept of human resource management to improve organizational performance.Aims: This study aimed to examine the correlation between patient satisfaction and people equity among paramedic staffs especially in inpatient room of the Islamic Hospital in Surabaya.Methods: This study focused on the measurement of people equity, the assessment of patient satisfaction, and the influence of people satisfaction on people equity. The questionnaire used in this study adopted RATER dimensions (Reliability, Assurance, Tangible, Empathy, and Responsiveness).Results: The study found that three inpatient rooms (Muzdalifah, Arofah, and Shofa) did not meet three elements of people equity (Alignment, Capabilities, and Engagement). Patient satisfaction has been achieved well in the inpatient room of Islamic Hospital in Surabaya, except for the tangible dimension especially in the aspect of room cleanliness which is still relatively low. People equity of the medical staff has strong relevance and is directly proportional to patient satisfaction in the inpatient rooms of the Islamic Hospital in Surabaya.Conclusion: Internalizing an organizational culture is essential to harmonize the goals, vision, and mission between the hospital and its staff. This study recommends that there should be a more serious evaluation of the cleanliness of all service units at Islamic Hospital in Surabaya. Keywords: Patient satisfaction, People equity, Human Resource Management, Service performance.
THE RELATIONSHIP OF DISCIPLINE AND EMOTIONAL INTELLIGENCE WITH THE EMPLOYEE PERFORMANCE Linda, Dian Rosa
Jurnal Administrasi Kesehatan Indonesia Vol 7, No 1 (2019): VOL 7, SUPPLEMENT 1 (2019): IN PRESS
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v7i1.2019.11-15

Abstract

Background: One of the several problems that can occur in an organization or company is the poor performance of the employees; for instance, they do not complete the task or finish their job responsibilities on time. The observation results on the preliminary data of the employees of PT. X showed that 184 employees did not come to work without any explanations, and 288 employees arrived to work late.Aim: Thus, this study aims to analyze the relationships of discipline and emotional intelligence with the employees’ performance at PT. X.Method: The design of this research is an analytical study using a cross sectional approach. The population of this study is the production and maintenance section comprising of 155 people.  Out of that number of employees, 89 respondents were taken as the samples using stratified random sampling technique. Then, the data were collected using a questionnaire   which was analyzed using Spearman’s rank correlation statistical test with a significance level of α 0.05.Results: The results of this study showed that almost of the employees are very highly discipline (94.4%), from the emotional intelligence, most of them have a highly emotional intelligence (74.2%), and lastly, the performance of most the employees satisfying (50.6%). The result of the analysis test with Spearman’s rank correlation yielded p-value of 0,002 <α 0,05. Therefore,  there is a correlation between  discipline attitude and the employee’s performance. The use of p-value 0.001 <α 0.05 shows that there is a correlation between emotional intelligence and the employee’s performance.Conclusion: In order to improve the discipline and intelligence in the performance of the employees, the company should provide rewards in accordance to the achievements of its employees in the workplace. Key words: Emotional intelligence, Employee performance, Work discipline.

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