ASEAN Journal on Hospitality and Tourism
ISSN : 14122073     EISSN : -
The main purpose of this international refereed journal is to advance and foster tourism and hospitality education, research, and professionalism in the Southeast Asia region. The journal provides a vehicle for increasing awareness, consideration and analysis of issues in tourism and hospitality, and also promotes the interchange of ideas, and comparative studies, both within the countries of the region and between these countries and other parts of the world.
Articles 6 Documents
Search results for , issue " Vol 13, No 2 (2014)" : 6 Documents clear
MODEL OF SUSTAINABLE ENVIRONMENTAL MANAGEMENT IN STAR RATED HOTELS IN BALI Pramono, Jaya; Suryawan Wiranatha, Agung; Budi Susrusa, I Ketut
ASEAN Journal on Hospitality and Tourism Vol 13, No 2 (2014)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

Maintaining environmental sustainability has become the main agenda in today’s world, and so as in hotel industry. In Bali, the number of hotels has been increasing significantly. This growth positively correlates with the use of resources to meet the demand of tourists and the environmental damage, on the other hand. Therefore, the issue of environmentally friendly operation is getting prominent in star rated hotels in Bali.The aim of this research was to find out the relationships between the processes and the benefits of environmental management in star rated hotels in Bali. The important aspects of environmental management was covered in this research, namely: 1) Process of environmental management that consists of energy management, water management, wastewater and solid waste management, chemical waste management, and purchasing products for hotel operations; and 2) The benefits of the environmental management that consists of financial benefits, employee satisfaction, guest satisfaction, and the advantages from promotion and publicity. This research collecting data from 126 star rated hotels around Bali, and the data was analyzed by using SEM (Structural Equation Modeling).The model of environmental management in this research shows that the process of environmental management significantly influence the benefits of environmental management.
WHAT MAKES EXPERIENCE A MEMORABLE ONE FOR THE CUSTOMERS OF TOP INDONESIAN HOTELS Herjanto, Halimin; S. Gaur, Sanjaya
ASEAN Journal on Hospitality and Tourism Vol 13, No 2 (2014)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

With the increased competition within the Indonesian hotel industry, the need forhoteliers to create memorable hotel experiences for customers is becoming increasingly important. A better understanding of how to create such experiences can help ensure customers revisit a hotel and maintain their sense of loyalty. This study analyses and discusses real hotel customers’ reviews and feedback about their stay in the Top 10 Hotels in Indonesia. The findings show that perceptions of hospitality, perceptions of space and the overall hotel experience are the three most important factors in creating a memorable experience for Indonesian hotel customers. Limitations of this study and the avenues for future study are also discussed.
A STUDY ON ECONOMIC DAMAGE FOR TOURISM IN KYOTO CITY BY EARTHQUAKE DISASTER Cui, Mingji; Cui, Qinglin; Toyoda, Yusuke; Kanegae, Hidehiko
ASEAN Journal on Hospitality and Tourism Vol 13, No 2 (2014)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

As a typical historic and touristic city of Japan, Kyoto City with a total of 14 UNESCO world heritage sites, and more than 2,000 shrines and temples, attracts annually about 50 million tourists from Japan and overseas. However, because of the disaster of the Great Hanshin-Awaji Earthquake in 1995 and the Great East Japan Earthquake in 2011 which both gave serious damage to Japan, the tourism sector of Kyoto City was impacted by the obvious decrease in the number of tourists. In this study focusing on the two disaster cases of Kyoto City, we estimated the amount of economic damage to the tourism sector, which consists of direct damage from decreasing tourism activities and indirect damage from influences on the regional economy caused by decreases in tourism consumption, which was estimated by the input-output analysis. Then from the analysis of decreasing tourists and estimation of the results, we considered factors whichhave impacted tourism activities and the regional economy.
RISK MANAGEMENT IN VOLCANO TOURISM IN INDONESIA Sigit Cahyadi, Hery
ASEAN Journal on Hospitality and Tourism Vol 13, No 2 (2014)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

Indonesia is a country that is located in the Pacific Ring of Fire and three continental plates. It makes Indonesia has a lot of volcano with its beautiful crater. Today, the volcanoes not only attract the researchers to come but also attract people for the purpose of tourism and recreation. The beautiful sceneries and the unique landscapes make the volcanoes become a tourist destination. But the lack of risk management in that destination gives some contributions to the accidents to the tourist. A qualitative data analysis was conducted in this research and a survey and literature review method used to identify the risk management that was conducted by volcano tourism destination. The aim of the study is to identify how the volcano tourism destinations in Indonesia managed in its relationship to decrease the accidents in volcano tourism
AMANWANA RESORT: INSPIRING NATURE CONSERVATION AND COMMUNITY EMPOWERMENT Sunkar, Aryzana
ASEAN Journal on Hospitality and Tourism Vol 13, No 2 (2014)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

The triple bottom line of economy, ecology and socio-cultural benefits is the means to sustainable tourism, suggesting that the success of a tourism company is not only defined by the monetary gains but also by the impacts that the company's activities have on environment and society as a whole. Recognizing the sustainability of its operation rests on its ability to work harmoniously in its environmental and social settings, the Amanwana Resort management has particularly focus on direct and indirect contributions to natural environment conservation and community empowerment. As an ecotourism-based resort located in Moyo Island where the greater terrestrial part is a Hunting Park and the surrounding body of water is a Marine Recreational Park which formed the major tourism attractions, Amanwana’s planning and development of the attractions were concentrated on the need to co-exist with the fragile naturalenvironment. Amanwana’s pro-environment commitment was demonstrated byminimum alteration of local surroundings, environmental-friendly structures, the Moyo Conservation Fund to preserve forest and coral reefs habitats, nature trail walks, and employment of local villagers to protect nature from illegal logging, illegal fishing and destruction. The company’s pro-social commitment was indicated by the facilities and infrastructural development in the nearby village and local employment. As much as 85-95% of the total 120 Amanwana staffs were Indonesian, and of these 35% were locals. Residents also enjoyed the additional economic benefits of tourists staying at Amanwana Resort. Almost 20 years after its establishment, no natural disasters, ecological disturbance and social conflicts related to Amanwana Resort have been recorded.
A STUDY ON EVACUATION SIMULATION FOR GUIDING TOURISTS IN HIMEJI CASTLE BASED ON A SURVEY OF TOURISTS’ INTENTIONS IN EVACUATION AFTER EARTHQUAKE Sakai, Kohei; Honda, Ayaka; Mongkonkerd, Siriluk; Perera, Sachi; Cui, Mingji; Toyoda, Yusuke; Taniguchi, Hitoshi; Kanegae, Hidehiko
ASEAN Journal on Hospitality and Tourism Vol 13, No 2 (2014)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

Many tourists tend to visit historic areas. Nevertheless, their knowledge about these areas, disaster prevention, and evacuation is not sufficient. Japan has met with several large-scale disasters, namely the Great East Japan Earthquake in 2011, the Great Hanshin-Awaji Earthquake in 1995, and will potentially face the Nankai Trough Quake in the future.This paper, based on a survey of tourists’ intentions in evacuation after an earthquake in Himeji castle, shows an evacuation simulation and the measures for supporting tourists’ evacuation. Himeji Castle, the area investigated by this study, is one of the world heritage sites in Japan.First, this study revealed decision-making rules and used these to categorize tourists. This paper investigated the sources of information that tourists consider before starting evacuation. According to the results of the questionnaire survey, four groups were categorized by analytic hierarchy process and cluster analysis. As a result, many tourists set a high value on information from sign boards and staff of the Himeji castle before starting evacuation. Next, in a similar manner, using analytic hierarchy process, this survey found that many tourists consider information from signboard and staff when choosing evacuation routes, and the respondents were categorized into four groups using cluster analysis.Second, this study developed an evacuation simulation taking into account the tourists’ intentions about evacuation. This study used SOARS, Spot Oriented Agent Role Simulator, as a simulation platform and adopted a Spot-Link type model. Third, this study simulated six cases that have different evacuee flows near “Bizen-gate” and routes in sightseeing, and evaluated them by transition of the number of evacuees who were able to reach an evacuation area and the number of evacuees who could not move because of bottlenecks. As a result, we found two effective measures for guiding tourists.

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