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Journal of Engineering and Management in Industrial System
Published by Universitas Brawijaya
ISSN : 23383925     EISSN : 24776025     DOI : -
Core Subject : Engineering,
Journal of Engineering and Management in Industrial System is a peer reviewed journal. The journal publishes original papers at the forefront of industrial and system engineering research, covering theoretical modeling, inventory, logistics, optimizations methods, artificial intelligence, bioscience industry and their applications, etc.
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Articles 9 Documents
Search results for , issue " Vol 3, No 1 (2015)" : 9 Documents clear
PENENTUAN PRIORITAS PERBAIKAN KUALITAS LAYANAN KESEHATAN DENGAN METODE SERVQUAL Wahyuni, Hana Catur; Sulistiyowati, Wiwik
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (249.217 KB) | DOI: 10.21776/ub.jemis.2015.003.01.1

Abstract

Abstract The quality of health services is required by the health implementing-organization as a strategy to win the competition. In order to improve the quality of health services, there should be a sustainable improvement in all aspects of quality. This study aims to perform the identification of the quality of the existing services and determine the priorities for resolving the problem and improving the customer satisfaction. It applies Servqual method with five dimensions: tangible, responsiveness, reliable, assurance and empathy; and 25 research attributes. The questionnaires given to the respondents consist of three things: a questionnaire for the identification of the respondents, of the level of customer perception and of the level of customer expectation. The research results that the highest gap between the consumer perception and the consumer expectation found in the dimension of empathy and the attributes of the medical workers’ patience and amiability during health examination with the value of -1.05. These results indicate that the priority of health care quality improvement is by increasing the medical workers’ ability in doing health examinations with patience and amiability.
PERBAIKAN DESAIN SISTEM DISTRIBUSI IKAN DENGAN MENGINTEGRASIKAN METODE PHYSICAL DISTRIBUTION SERVICE QUALITY (PDSQ) DAN LEAN SIX SIGMA PADA DISTRIBUSI IKAN DI KABUPATEN SIDOARJO Sulistiyowati, Wiwik
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (285.523 KB) | DOI: 10.21776/ub.jemis.2015.003.01.2

Abstract

Abstract The fresh fish demand increase in the Sidoarjo district can be seen from the fish production amount increase which could be found in the fish market. The fish market became a fresh fish distribution center from fish farmers to customers. To keep the qualities of fish and its distribution services, designing the system design of fish distribution is need to be conducted. The aim of this research is to design a system design of fish distribution by integrating physical distribution service quality (PDSQ ) methods and lean six sigma methods at a fish market in Sidoarjo. This research is conducted to give a suggestion for fisheries and maritime department of Sidoarjo in providing services to public. This research began by measuring the quality of service by using the PDSQ method, then the highest of negative gap value would be identified to find “the waste” by lean method during the distribution process from producer to consumer which affects the quality of service, and than measured capability process using the six sigma method. By using both methods in implementing the system design improvement of fish distribution in Sidoarjo, the results show that the quality of services has increased the distribution of fish by the presence of some improvements facilities. These can be seen from the value of fish qualities which has increased in the reckoning of customer satisfaction from the gap value of each dimensions namely timeline of -2.08  becomes -0.81, availability dimension of -3.36 becomes -1.7, and condition dimension of -1.96 becomes -1.17, and scores of  process capabilities of 4.11 becomes 4.43. The improvement of system design from this existing condition is by involving integrated service unit (UPT) of fish market as a control of the quality of fish and its distribution process to increase the customer satisfaction.
CASE-BASED REASONING UNTUK MENJAGA MUTU PELAYANAN PURNA JUAL OTOMOTIVE Choiri, Mochammad; Santoso, Purnomo Budi
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (328.791 KB) | DOI: 10.21776/ub.jemis.2015.003.01.3

Abstract

Abstract Customer satisfaction was the main business factor. After sales service was one of the most important to ensure customer satisfaction. The main criteria for customer satisfaction we know as speed, fit for use, and fair. Human always use analogical method for make some decisions, such as use historical experience for fit the similar problem. If the old case in after sales service could be saved dan organized efectivelly and sistematix, so we can use it to solve the new problem that have similar type. Method that use old case as a reference to solve new proble in Artificial Intelligent (AI) we always call Case Based Reasoning (CBR). This paper use CBR System for car sales after service problem. We also use Esteem software for improvement tools.After use this tools we get some resume that process in sevice become effective and efficient.
IMPLEMENTASI LEAN SIX SIGMA, MULTI ATRIBUT FAILURE MODE ANALYSIS, DAN FUZZY ANALITIC HIERARCHY PROCESS UNTUK MENGIDENTIFIKASI PENYEBAB POTENTIAL DEFECT PADA PRODUK PARTICLE BOARD Mustakim, Mustakim; Soeparman, Soedjito; Surachman, Surachman
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (617.025 KB) | DOI: 10.21776/ub.jemis.2015.003.01.4

Abstract

Abstract One of increasing in product can be undertaken by working up the activity that it has value added for each their products and getting rid of various kind of extravagances, or it is called by Lean Thinking. In this research, the writer uses An approach to integrate the concept of Lean Six Sigma, Multi Attribute Failure Mode Analysis and Fuzzy AHP is to identify the cause of Potential Defect to reduce the defect product on the particle board product.  From the results of the regressive analysis, it performs that the independent variable  (Potential Defect) takes an important role to the mount of production that it can be stared to the Defect which has a high quality. Furthermore, the defect is called as blister. So, in this research, the writer is interested to study the defect blister. The causative element of blister itself consists of  some elements. They are machine factor, human, and material elements. There are 17 elements that found in it, according to the result of analysis in using the concept of approachment Lean, Six Sigma, Multi Attribute Failure Mode Analysis and FUZZY AHP is useful to identify (the element M) that it has over size. So that, it is able to cause the failure  of potential defect with a good quality that it is as big as 0,087. So, it can be stated that the conformation of standard to the output chipper machine and do a compliance to the Gap knife ring to the Flaker machine, so that it is able to reduce the potential defect to the tune of 39,5%.
USULAN PENERAPAN LEAN SIX SIGMA, FMEA DAN FUZZY UNTUK MENINGKATKAN KUALITAS PRODUK BOTOL SABUN CAIR Ellianto, Mario Sarisky Dwi; Santoso, Purnomo Budi
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (426.654 KB) | DOI: 10.21776/ub.jemis.2015.003.01.5

Abstract

Abstract The goal of lean six sigma method is to solve the problems of waste, especially defect. The goal of failure mode and effect analysis (FMEA) method is to be able to identify potential failures in the production process of e.g. liquid soap bottle in order to reduce production failure and to have reference from FMEA highest risk priority number for corrective actions. The goal of fuzzy method is to improve priority risks of FMEA method. By using fuzzy method the priority risks with the same value can be eliminated so that only one highest value can be used as a reference for corrective action. Result of lean six sigma method are four types of critical defects i .e. dirty black, lines in the wall of the bottle, neck narrowed / clogged, and uneven surfaces. One result of the FMEA calculation with the highest risk priority number (RPN) is dirty black defect.This is due to less attention to the composition of the material and contamination / burnt crust. The highest score of RPN is 48 and ranked as the first priority for actions. While result of fuzzy calculations is the highest fuzzy risk priority number (FRPN) with value of 3.327831. This is caused by dirty black defect due to less attention to the composition of the material. Therefore from these results of the highest causes of defects can be used as a reference for corrective action.
PENJADWALAN FLOW SHOP DENGAN PENERAPAN CROSS ENTROPY-GENETIC ALGORITHM (CEGA) UNTUK MEMINIMASI MAKESPAN Bashori, Hasan; Pratikto, Pratikto; Sugiono, Sugiono
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (400.927 KB) | DOI: 10.21776/ub.jemis.2015.003.01.6

Abstract

Abstract In this study done on leather shoe company that uses flow shop scheduling strategies. Where the purpose of this study is to minimize makespan is the total time needed to complete the entire job. This is done because of the large demand for leather shoes that exceeds the production capacity and production scheduling by the company based on intuition. In solving the production scheduling problem that occurs in the company, Cross Entropy algorithm used method-Genetic Algorithm (CEGA) to minimize the makespan. From the results of calculations with CEGA method sequences obtained by scheduling makespan value of 5822 seconds with an efficiency of 6.79% when compared with the method of the company with sebasar makespan value of 6246 seconds.
DESAIN EKSPERIMEN TAGUCHI UNTUK MENINGKATKAN KUALITAS BATU BATA BERBAHAN BAKU TANAH LIAT Muharom, Muharom; Siswadi, Siswadi
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jemis.2015.003.01.7

Abstract

Abstract A brick building material widely used in the public good urban and rural areas, the bricks used for building construction as non-structural and structural materials in the residential home building or home .As simple non-structural typically used in multi-storey buildings for insulation between rooms, or as a garnish. Community many brick-making business either continuous or seasonal production in the dry season only, that is where the problems that had been there are no standard composition of raw clay bricks. Then conducted the research as an evaluation of the composition of the constituent raw material clay, and performed statistical improvement in the manufacturing process. In the process of the experiments conducted by Taguchi approach. Taguchi experiments carried out by determining the best levels of the factors related to the quality of the bricks will be improved. From research by several factors that are taken, the most dominant factor that can increase the hardness of the brick is a mixture of the composition, the composition of the standard mixture of 90% clay, 5% bran, 5% fine sand has a hardness (voltage crushed) 57 s / to 80 kg / cm 2. By changing the composition of a mixture of 85% clay, 5% bran, 10% fine sand can increase the hardness of 89 s / d 105 kg / cm 2, and at this composition when water reproduced or softer then the resulting brick hardness can be increased again until 145 kg / cm 2.
UPAYA MEMINIMALKAN NON VALUE ADDED ACTIVITIES PRODUK MEBEL DENGAN PENERAPAN METODE LEAN MANUFACTURING Misbah, Achmad; Pratikto, Pratikto; Widhiyanuriyawan, Denny
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (444.812 KB) | DOI: 10.21776/ub.jemis.2015.003.01.8

Abstract

Abstract The development of the furniture industry today is getting tougher so that businesses are required to make improvement and increase its performance thus able to grow and compete, one of them is CV. KOKOH is a company that manufactures, study chair covers, windows sills, doors, cabinets, tables, etc., by applying the make to order system. The focus of this research study on the seat due to dominate demand for these products amounted to 60% of all types of products manufactured. The purpose of this study is to identify waste and to analyze the causes of waste that occurs in the production process chair learning approach by using the tools of lean manufacturing value stream mapping (VSM), value stream analysis tools (VALSAT) and failure mode and affects analysis (FMEA). The result is that based process mapping activity, which belong to the value adding activity Is operating with a requirement for 6.840 second or as many as 45 activity or by 58,34%, necessary but non-value added activity is the activity of transportation and inspection needs 2.505 seconds or as much as 23 activity or by 21,37% as well as belonging to the non value adding activity is the activity of storage  and delay with the time requirements of 2.380 Seconds or as much as 34 activity or by 20,29% of the total time and decrease production time of 138,4 minutes into 11723,93 seconds occur time reduction of production lead time process for 9347 seconds whit a decrease in the amount of 79.72%.
PENINGKATAN PERFORMANCE SYSTEM PADA DEPARTEMEN PACKAGING DENGAN SIMULASI PROSES DAN REDESIGN WORKSTATION (Studi Kasus : CV. Segar Buah Hutama, Batu) Kamaliyah, Nuzullis Lailatul; Sugiono, Sugiono; Wijayanti, Widya
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (149.226 KB) | DOI: 10.21776/ub.jemis.2015.003.01.9

Abstract

Abstract In running the process, the repetitive activity in the production process of the extract of Dewata fruit could cause pain and fatigue on the workers body. It was because there was a facility that did not meet the rules of workplace ergonomics. Continuous evaluation was needed to know the solution of the problem of musculoskeletal complaint so that it can improve ergonomic working facilities. In making simulation scenario is expected to describe the condition of the actual company so that the improvement proposal can resolve the real issue.The methods that were used in this study include: Biomechanics Assessment (REBA and QEC), anthropometric Design and Simulation Arena. Assessment scores REBA (Rapid Entire Body Assessment) was obtained from the angle of motion depiction of the image carrier (photo) whereas the assessment scores QEC (Quick Exposure Check) was obtained from filling the questionnaire between the observer and the operator. From the research result on the dimension repair facility cooling pond work on workstation 2 (cooling), tables and chairs on the workstation 3 (formation of cardboard box), and the table packaging on the workstation 4 (packaging). In the proposal of improved simulation, it is given resource addition as many as one person on cooling 2 to improve production efficiency from 42.3 % to 100 % so that it is necessary to increase the wage of Rp 1,500,000.00 / month. 

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