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JIANA ( Jurnal Ilmu Administrasi Negara )
Published by Universitas Riau
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231
Articles
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KUALITAS PELAYANAN DAN KEPUASAN MASYARAKAT PADA PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK (KTP-el)

Yusrizal, Yusrizal, Heriyanto, Meyzi, R.F.S, Harapan Tua

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
Publisher : JIANA ( Jurnal Ilmu Administrasi Negara )

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Service Quality and Community Satisfaction on Electronic Identity Cards (KTPel).This study aims to find out and analyze to service quality in the electronic service (KTP-el) ofthe Department of Population and Civil Registration Kampar District. This study uses aquantitative approach. The sample in this study is Front Office employees using Census Techniquethat is safe 20 employees, while for the Community using Incidental Sampling Technique that is asmany as 30 people. Data analysis using Simple Linear Regression with the help of SPSSapplication. The results showed that service quality was significantly positive for communitysatisfaction with the value of t count (5.720)> t table (2.011). The percentage of supply coefficientis determined as 40.5%. While the remaining 59.5% by other variables not examined such asfacilities and infrastructure, discipline, ability and skills of employees.

IMPLEMENTASI KEBIJAKAN PUBLIK PERATURAN DAERAH PROVINSI RIAU NOMOR 6 TAHUN 2012

Hidayat, Firman, Heriyanto, Meyzi, Firdaus, Firdaus

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
Publisher : JIANA ( Jurnal Ilmu Administrasi Negara )

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Implementation of Public Policy of Riau Province Regional Regulation Number 6of 2012. This study aims to evaluate the effectiveness of the implementation of Riau ProvincialRegulation No. 6 of 2012 concerning Corporate Social Responsibility in Riau Province. Thisresearch is descriptive and explorative qualitative research. The research informants were theDumai City Government bureaucracy, the Industry and Trade Office, the company and thecommunity in Dumai, Buluh Kasab and Datuk Laksamana. Data collection techniques areinterviews, observation and documentation. Data analysis uses interactive models through theprocess of data reduction, data display and conclusion drawing or data verification. From theresults of the study it was found that the implementation of the Riau provincial government policyon the Corporate Social Responsibility and the Environment was not effective.

KOMPETENSI, LINGKUNGAN KERJA DAN KUALITAS PELAYANAN

Hadi, Larbiel, Andri, Seno, Rusli, Zaili

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
Publisher : JIANA ( Jurnal Ilmu Administrasi Negara )

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Competence, Work Environment and Service Quality. This study aims to determineand analyze the influence of competence, work environment together and partially on the qualityof service at the Faculty of Economics and Social Sciences UIN Suska Riau. This type of researchis a quantitative approach with survey methods and data analysis is quantitative / statistical. Theannouncement of primary data through a questionnaire on 98 employee respondents at the Facultyof Economics and Social Sciences UIN Suska Riau as well as secondary data throughorganizational data relating to the problem under study. Data analysis method uses Multiple LinearRegression with the help of SPSS application. The results showed that together the variables ofcompetence, work environment significantly influence the service quality of employees with fcount (77.949)> f table (3.09) and the contribution coefficient of determination (R2) is 62.1%.37.1% is influenced by other variables not examined in this study.

PENGELOLAAN PAJAK BUMI DAN BANGUNAN PERDESAAN DAN PERKOTAAN

Ocdelina, Silvia, Heriyanto, Meyzi, Farida, Lena

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
Publisher : JIANA ( Jurnal Ilmu Administrasi Negara )

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Management of Rural and Urban Land and Building Taxes: This study aims toknow management of rurar and urban land and building taxes of of Siak Regency in 2011-2015.Type of Research which is a qualitative approach. Qualitative data which is the result of interviewsand a list of research objects. The data obtained is then analyzed through organizing data,translated into units, compiled into patterns, choosing which data is important and which will bestudied, elaborating in the form of words and sentences and as long as making conclusions.Research informants were section, intensification, extensification and billing sections. The resultsof the study indicate that the PBB P2 which cannot be said maximal because there are stillintersecting, among others update database, inadequate Human Resources and facilities that havenot accommodated PBB P2.

INNOVATION STRATEGY OF HEWLETT-PACKARD INDONESIA TO COMPETE IN INFORMATION TECHNOLOGY INDUSTRY

Gunawan, Michael Surya, Huseini, Martani

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
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Innovation Strategy of Hewlett-Packard Indonesia to Compete in InformationTechnology Industry. Research objectives : 1. Analyze the quality level of Hewlett-Packard (HP)Indonesia services provided to its customers in Indonesia, 2. Analyzing to what extent thedelegation of authority of Hewlett-Packard (HP) headquarters to Hewlett-Packard (HP) Indonesiawhich includes autonomy discretion in innovating both in terms of process and measurementinstruments (support). Knowing the information technology industry strategy in the case study isHewlett-Packard (HP) strategy in building a culture of continuous innovation that can becategorized as a strategic innovation. This study is generated through quantitative and qualitativemethod by disseminating questinaire to 112 loyal customers which have been at least 3 yearsexperience with Hewlett-Packard (HP) Indonesia as well as have spent at least 1 (one) million US$every year and interview top management of Hewlett-Packard (HP) Asia Pacific and Hewlett-Packard (HP) Indonesia. The result of research found human capital and the role of topmanagementhave played a very important role-model to implement A-to-F model in innovationand disseminate a socialization, externalization, combination and internalization (SECI) in spiralmode within company to create innovation culture. It is purposed to manage their sustainability oflife and growth in a changing strategic environment in Indonesia.

PERENCANAAN STRATEGIS PEMBANGUNAN KAMPUNG (DESA)

Syahputra, Syahputra, Rusli, Zaili, Yuliani, Febri

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
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Strategic Planning of Village Development (Village). This study aims to findout the development strategy of Kampung Sabak Auh Siak District. This research usesdescriptive qualitative research method. Primary data is obtained directly from keyinformants, ie stakeholders or layers required by the researcher. Secondary data is obtainedfrom research documents. In this study, the author uses SWOT analysis, namely internalfactors about strength (Strength) and Weakness (weakness) and the results of analysis ofexternal factors of opportunity (opportunity) and treatment (threats). The results of thisstudy indicate some strategic planning that can be carried out, namely human resourcedevelopment, community economy, health services and infrastructure development.

PENGELOLAAN PAJAK HOTEL DAN PAJAK RESTORAN

Simbolon, Sahat Pardomuan, Heriyanto, Meyzi, Yuliani, Febri

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
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Management of Hotel Taxes and Restaurant Taxes. This study aims to find out hoteland restaurant taxes in order to increase the Regional Original Income Pelalawan District. Thistype of research is qualitative. The research informant is Head of Secretary of BPKAD, Head ofDivision and Taxpayer. Technical data are interviews and documentation studies. Data analysisusing interactive models. The results showed that the constitution of hotel and restaurant taxmanagement on the Realization of Pendapatan Asli Daerah (PAD) is still very minimum.

EVALUASI HASIL PELATIHAN REFRESHING PENYULUH LAPANGAN KELUARGA BERENCANA

Suhartina, Suhartina, Heriyanto, Meyzi, Kiswanto, Kiswanto

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
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Evaluation of Results of Refreshing Training for Family Planning Field Planning.The purpose of this study was to find out the refreshing training of family planning extensionofficers of the BKKBN Representative Office of Riau Province in 2017. This study used aquantitative descriptive approach. The study population was all trainees totaling 100 people.Primary data is obtained directly by using questionnaires, interviews, observation anddocumentation. Data were analyzed using descriptive statistical methods based on Likert scale.The results showed that every indicator in the refreshing training program at the Family PlanningField Extension Workers (PLKB) Representative Office of the BKKBN of Riau Province in 2017was good and quite good. Resource persons' activities in refreshing training were good enough,with the average response rate of respondents 3.39. Motivation of participants to take refreshingtraining is good.

PENGELOLAAN PAJAK HOTEL DAN PAJAK RESTORAN DALAM RANGKA PENINGKATAN PENDAPATAN ASLI DAERAH (PAD)

Saputra, Fahri, Heriyanto, Meyzi, Farida, Lena

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
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Management of Hotel Taxes and Restaurant Taxes in the Context of IncreasingRegional Original Income. This study aims to determine and analyze the management of hoteltaxes and restaurant taxes by the Regional Office of Financial and Asset Management Revenue inSiak Regency in order to increase Regional Original Revenue. This study uses a qualitativedescriptive method approach. Primary data was obtained directly through interviews from keyinformants, namely the Head of DPPKAD, Secretary of DPPKAD, Head of PAD and BalancingFunds, Section Head of Data Collection and Determination, Head of Billing and Receipt ofReceipts, and Head of Objection Examination Section and Legislation. Secondary data is obtainedfrom research documents. The results showed that the Siak Regency Government had made effortsto improve hotel tax management and restaurant taxes through intensification of hotel tax sourcesand restaurant taxes as well as extensification of hotel tax sources and restaurant taxes, but not yetoptimal as cash inflows area.

KSPI, KTPPU, TLRHP DAN OPINI BPK ATAS LAPORAN KEUANGAN PEMERINTAH DAERAH

Arianto, Handoko, Heriyanto, Meyzi, Karneli, Okta

JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2018)
Publisher : JIANA ( Jurnal Ilmu Administrasi Negara )

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KSPI, KTPPU, TLRHP and Opinion of BPK on Local Government FinancialReport. The objectives of this research are to identify and analyze the influence of InternalControl System (KSPI), Findings of Disobedience to Legislation (KTPPU) and Follow-upRecommendation of Examination Result (TLRHP) to BPK's opinion. Population and sample inthis research are Province LKPD Entity and 12 Regency / City in Riau Province which becomeobject of Inspection of Financial Statement (LK) and Inspection with Specific Purposes (PDTT) byBPK Representative of Riau Province 2010 - 2016. Analytical tool used is multiple linearregression. The results showed that partially independent variables consisting of KSPI findings,KTPPU and TLRHP findings have a significant influence on BPK's opinion on provincial LKPDand 12 districts / cities in Riau Province in 2010-2016. While simultaneously, the influence of thethree independent variables on the dependent variable is equal to 74.7%. Thus, there are still25.3% more other factors that influence the CPC Opinion outside the regression model.