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Journal of Business and Management
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Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues. Print ISSN: 2252-3898; Online ISSN: 2252-3308
Articles
563
Articles
INCREASING CUSTOMER LOYALTY THROUGH PRODUCT AND SERVICE IMPROVEMENT: A CASE OF WAROENG KOE RESTAURANT JAKARTA

Aliya, Qonita Himmatul, Lestari, Yuliani Dwi

Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. Background: The purpose is to know the gap between expectation and perception of customer to make satisfaction level. Methods: This study was used quantitative approach using SERVQUAL framework and distributing a questionnaire survey to 65 respondent of Waroeng Koe customer. This research use 2 session of questionnaire that are expectation session and perception session that conducted in waroeng koe. Results:  The fundamental result of this research, there are gaps for all the dimension and it is negative. The widest gap is in responsiveness followed by tangible dimension. But in the improvement priority, the first and second priority is responsiveness and assurance dimension. Conclusion: Waroeng koe restaurant should focus on these two dimension responsiveness and assurance to make the improvement for these.  Keywords:  Customer Satisfaction, SERVQUAL, Restaurant, Customer GAP, Product and Service

INVESTIGATING MUSLIM STUDENT’S AWARENESS TOWARDS HALAL LABELLED COSMETICS (STUDY IN BANDUNG)

Anggraeni, Vika, Hudrasyah, Herry

Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. For Muslim consumers, consuming halal products is one of the obligations based on religious Sharia. Halal products are consumed or used in any variety, including cosmetics product. Nowadays, cosmetics and personal care products are a fundamental part of daily lives. However, according to previous studies the female consumers do not completely aware to the halalness of their cosmetics product. Thus, because of the growing and demand of halal cosmetics product, it is important to figure out the halal cosmetics awareness among young generation. Findings on halal cosmetics in Indonesia is straitened. Furthermore, the purpose of this study is to describe the female Muslim student’s awareness towards halal labeled cosmetics, specifically, in Bandung city. To know the students’ awareness towards halal label cosmetics, researcher author combining several concept of customer awareness for measuring consumer awareness since there is no exact variables in measuring the awareness. The variables are consists of a socio-demographic profiles, media advertisement, and product knowledge. By using Qualitative Research method with semi-structured interview to the seven participants, researchers can understand the phenomenon about halal awareness among Muslim students. This study also used triangulation by interviewing some expert in cosmetics industry. The result found that students had awareness towards the halal labeled cosmetics. In conclusion, the participants who had attended Islamic religious school has more understanding about religious education and more aware towards halal cosmetics. They had aware towards the information about halal cosmetics in the advertisement. The participants also have their awareness towards their knowledge through cosmetics product, including ingredients, logo and halal certification. Based on this study, there is another factor that can influence the consumer awareness towards halal labeled cosmetics. It includes the halal regulation and cosmetics industry. Furthermore, this study expects to give some recommendations and better understanding the importance of knowledge of a halal cosmetic product and shows how the industry and government can better accommodate these needs.  Keywords:  Consumer Awareness, Halal Labelled Cosmetics, Halal Product Consumption

DETERMINANTS OF RETURN ON ASSETS OF BANKING SECTOR IN INDONESIA: CASE STUDY ON 19 COMMERCIAL BANKS IN INDONESIA FROM 2008 TO 2017

Mahmudi, Ilham Muharam, Anggono, Achmad Herlanto

Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract

Abstract. It is recorded during the period of 2008 to 2017, 3 major banks in this research sample has changed its ownership to foreign-owned. While their asset categorized as foreign-owned, the asset growth of both domestic and foreign banks is still increasing despite the tightening competition from foreign banks. The determinants being observed in the research are CAR, LDR, FED, NPL, NIM, Bank Size, BOPO, CRDTA, INFL, and GDP with the dependent variable is ROA. This research used the sample of 19 commercial banks categorized as BACB 3 and BACB 4 over the period of 2008 to 2017. The result found out that NPL, BOPO, and GDP are having a negatively significant relationship to the banks’ profitability. While CAR, LDR, NPL, NIM, LNSIZE, and Inflation Rate found to be positive and significantly correlated with the profitability of the bank.Keywords: Commercial Bank, Determinant, Foreign Ownership, Return on Assets, Panel Data Regression   

MUSIC STREAMING ADOPTION AND DIGITAL PIRACY CASE STUDY: SPOTIFY

Riady, Reyhan, Aprilianty, Fitri

Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract

Abstract. This paper analyze the piracy problem of music streaming, specifically Spotify, in Indonesia. Spotify is an application that provides music and video streaming, which can be found on some Operation System such as Android, Mac, and Windows. One of the goal of streaming music services is to reduce the amount of piracy, as Spotify claimed to be. As of December 2017, Spotify has 157 million users, with 71 million of them are paid users. Ironically, among 71 million Premium users, Spotify has approximately 2 million users accessing their Premium service illegally through unauthorized downloading and other forms of digital piracy. As Spotify just registered the company on the stock market on Tuesday, April 3rd 2018, it would be important to maintain their brand image by reducing piracy. Preventing unauthorized downloading and other forms of digital piracy has been a persistent challenge. Strategies based on deterrence, ethical arguments, or technical measures have been effective, but only to a limited extent. The main objectives of this research is to know whether the adoption of music streaming system in this case Spotify affects digital pirating intention. The data of this research is collected through survey method of 200 Spotify users and analyze by using SEM-PLS. The results shows that perceived ease of use and community facilitation enhance perceived usefulness and enjoyment, which in turns correlates positively towards purchase intention. It is also proven that attitude towards unauthorized downloading, perceived cost of product, peer pressure, and risk and penalties positively correlates with piracy intention.Keywords: Music streaming, Adoption, Digital Piracy, Spotify, SEM-PLS

ANALYSIS OF BEEF CATTLE INVESTMENT IN SUBDISTRICT BANCAR DISTRICT TUBAN, EAST JAVA

Aulia, Hilmi, Darmansyah, Asep Darmansyah

Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. The Study was purposed to find out the feasibility of beef cattles ystems (profit sharing system and payroll system) in District Tuban.. This research was conducted in Subdistrict Bancar, District Tuban because it is one of the subdistricts with the largest beef cattle population in Tuban. This research was conducted at Wahyu Utama farm and Plandi Rejo farm group. Wahyu Utama is a farm that uses a payroll system for farmers, while Plandi Rejo uses a profit sharing system. This study uses capital budgeting method which will be calculated NPV, IRR, and Payback Period of both kinds of system. The results of this study indicate that that in payroll system the NPV that will obtained is Rp 5,380,156,468, IRR obtained by 26.9%, Payback Period for 5 years and 7 days, and B/C Ratio is 1.207. While the company with profit sharing system will get NPV of Rp 42.677,854, IRR obtained by 12.5%, Payback Period will be achieved within 9 years 10 months, and B/C Ratio is 1.217. Based on the calculation results it can be concluded that the payroll system will be more profitable for investors. Keywords: Beef Cattle, NPV, IRR, Payback Period

CONSUMER PREFERENCES TOWARDS SLOW FASHION PROCESS VALUE. CASE STUDY OF: X,Y,Z

Mardhiyah, Nabilah, Dellyana, Dina

Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract

Abstract. The word of sustainable living had been trends nowadays, fashion consumers are shifting towards sustainable slow fashion step by step. Thus, Indonesian fashion brands need to have knowledge in understand consumer preferences towards slow fashion process value. The research was conducted to study consumer preferences on slow fashion process value. The research uses qualitative method with Analytic Hierarchy Process (AHP) analysis, and Microsoft Excel processing. The research will have experts judgment in doing the AHP process. According to research, consumer of slow fashion are preferring durability in designing process meaning that longevity of the clothes are the most valued weight, quality driven in production process meaning that not only the quality of the clothes itself but also the quality of surrounding such as workers welfare and environment, and waste management in consumption process meaning that designers should be handling their waste better by reuse, reduce, recycle, or cradle to cradle. The brand that are most preferable to consumers is Brand Z. Thus, the recommendation is addressed to slow fashion companies in Indonesia, this research should be use as process priority based on consumer preferences. Thus, the recommendation of this research is aimed to the Indonesian Fashion Brands who is starting the slow fashion cycle. This research could be a consideration to have a better priority in process planning based by consumer preferences.Keyword: : Fashion Industry, Indonesian Fashion Brands, Slow Fashion

CUSTOMER-COMMUNITY EFFICIENCY OF ISLAMIC BANKS COMPARED TO NON-ISLAMIC BANKS IN INDONESIA FROM 2010 TO 2016

Rejeki, Tari Sri, Faturohman, Taufik

Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. The Islamic banks has the good reputation in the country with the Muslim minority. Based on the analysis of vision and mission statement of banks in Indonesia. This study to prove the statement of Islamic banks and also to see the movement of customer-community efficiency of Islamic and non-Islamic banks from 2010-2016. The study focus on the growth of market share calculated from total deposits, if the growth of total deposits increases then market share will also increase. The Variable Return to Scale DEA is used to measure the customer and community efficiency of banks. Then the Mann-Whitney test is used to determine whether the customer-community efficiency Islamic banks differ from the non-Islamic banks in Indonesia. Analysis the movement of customer-community efficiency from Islamic and non-Islamic banks is based on the single multiyear DEA result, and the Spearman’s correlation used to analyze the correlation between banks efficiency and market share. The result of this research is, based on the DEA annual frontier results show that only in 2010 the efficiency of Islamic banks and non-Islamic banks is not significant difference. The Single multiyear results show that the customer-community efficiency of Islamic banks in 2010 to 2013 actually ups and downs. But in 2014-2016 the Islamic banks show a positive trend and begin to pursue non-Islamic bank but the efficiency is not as big as the non-Islamic banks efficiency. Similar to non-Islamic banks, Islamic banks have the significant correlation between the customer-community efficiency and the market share, and also the correlation is strong. It means that good services of banks affect the market share. The result means that if the customer-community efficiency increases then the market share of banks also increases. Many factors can affect the market share of banks such as economic conditions, IT used by banks to serve the customers and the community, and accessibility.Keywords: Customer-Community efficiency, Islamic bank, Non-Islamic bank.

THE ANALYSIS OF INDONESIAN CONSUMER PREFERENCES TOWARDS INDONESIAN LOCAL LIPSTICKS

Kardena, Syifa Aida, Hudrasyah, Herry

Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abs tract.The cosmetic industry is one of the fastest growing sec tors in Indonesia and has consistently recorded double - digit growth in recent years. The growth of cosmetic industry in Indonesia is always increasing every year. In the period of 2010 – 2015 the total average Indonesia cosmetic industry growth is around 9 .67% every year. The preliminary  study result shows lipstick is the most wanted cosmetic product in this research. In recent years, Indonesian local lipstick is on the rise, there are many local lipstick brands in the mark et. Nevertheless, more and  more  new  local  lipstick  brands  companies  entering  the  mark et  in  Indonesia,  resulted  into  a  highly competitive  environment. Therefore, it is essential  for the companies to continuously  develop their business activities and product development in order to remain an d attract new customers. The purpose of this study is to find  out  the  important  factors  for Indonesian  customer  towards  Indonesian  local lipstick  and analyze the important attributes for the customer. This study is using both qualitative and quantitative m ethod, focus groups discussion and conjoint analysis. The  results shows the preferred combination are Rollover reaction, natural color, soft matte texture, beauty blogger/vlogger review and price value at 50.000 rupiah. The most important attribute based on the result is brand

DETERMINANT ANALYSIS OF HIGH QUALITY ASSET RATIO USING BANK-SPECIFIC VARIABELS OF 19 COMMERCIAL BANKS IN INDONESIA (2008-2017 PERIOD)

Putri, Nabila Kesuma, Anggono, Achmad Herlanto

Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract

Abstract.According to (Basel Committee on Banking Supervision, 2013) the financial crisis that started in 2007 is caused by the poor management of the banks’ liquidity and if not solved with a contingency plan regarding liquidity, could cause them to collapse. This further stresses out the importance of liquidity especially in banking industry. And due to the recent highlight of new regulation issued by the Basel III committee, the liquidity of a bank will be measured with the Liquidity Coverage Ratio, which illustrates the condition of a bank’s liquidity measured by its high quality liquid asset divided to its net cash outflow in 30 days. This is used to measure the bank’s ability and liquidity in times of distress. This regulation showed the importance of banks to hold into their high quality liquid assets. This study uses bank-specific variables such as CAR, NIM, NPL, LDR, and SIZE to examine its relationship towards High Quality Liquid Asset Ratio as the dependent variable. The data used in this research are obtained from quarterly published financial statements of 19 commercial banks in Indonesia from 2008Q1-2017Q4. This research used Fixed Effect model on regression test, and EGLS Panel (cross-section weight) method is used in processing the data used in this research. The result of regression test showed that out of five independent variables, which are CAR, NIM, NPL, LDR, and SIZE, the only variable that does not have a significant effect towards the dependent variable, High Quality Liquid Asset Ratio is CAR. Then, out of the four remaining independent variables, which are NIM, NPL, LDR, and SIZE, the only variable that has a significant negative effect towards High Quality Liquid Asset is SIZE. Other independent variables, NIM, NPL, and LDR resulted in a significantly positive relationship with the dependent variable High Quality Asset Ratio.Keyword: : Liquidity, High Quality Liquid Asset Ratio, Fixed Effect Model Regression 

THE IMPACT OF INTERNAL MARKETING PRACTICE ON STUDENT AMBASSADOR’S ENGAGEMENT IN CICIL.CO.ID

Nugroho, Stefanus Febri Adi, Chaerudin, Rendra

Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. Engaging younger worker is one of the phenomena of concern to organizations and companies. That makes companies’ interests in employing younger worker like students as their brand ambassadors is on the rise. One of practice that could affect employee engagement is internal marketing. Cicil.co.id, an Indonesian startup wants to know the impact of internal marketing practices on their student ambassador program. This research aims to analyze the impact of internal marketing practice on student ambassadors’ engagement in Cicil and develop a model to improve current internal marketing strategy. A quantitative research was conducted on 65 Cicil student ambassadors. Simple linear regression method was used to measure the significance of internal marketing practices influence on engaged behavior of student ambassador. Variable dimension analysis was conducted to evaluate current internal marketing practice and develop a model as a guideline to improve Cicil’s internal marketing strategy. Internal marketing practices at Cicil is proved to have a positive and significant impact on engaged student ambassadors’ behavior. A model based on the internal marketing dimension was constructed to be guideline for planning internal marketing strategy. Conclusion: Internal marketing practices have a significant impact on engaged behavior. Keywords:  Employee Engagement, Engaged Behavior, Internal Marketing, Student Ambassador