JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Published by Politeknik APP Jakarta
JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK / INDUSTRIAL AND LOGISTIC MANAGEMENT JOURNAL (JMIL) (ISSN : 2598-5795) is a periodical peer-reviewed scientific open access journal published by Polytechnic APP Jakarta, Ministry of Industry (Kemenperin) and Asosiasi Perusahaan Jasa Pengiriman Ekspres, Pos dan Logistik Indonesia - Indonesian Express Delivery Companies Association (ASPERINDO). The legal standing of this journal is based on issued letter by LIPI under SK no. 0005.25985795/JI.3.1/SK.ISSN/2017 (first version was begun from 31 May 2017) and its barcode 97725985795 for online version. JMIL also invites academician/researchers/contributors to submit research papers, technical papers, conceptual papers, and case study reports in the scope of Logistics Management, Industrial Marketing, and International Trade in Bahasa Indonesia or English written. Published twice a year in MAY and NOVEMBER.
Articles
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Articles
PENGARUH PELAYANAN DAN KEPUASAN TERHADAP LOYALITAS NASABAH KREDIT PADA PT. BPR X

Batubara, Faisal H

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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Abstract

The purpose of this study is to determine how much influence between the services provided and the level of satisfaction obtained on loyalty of credit customers at PT. BPR X. Techniques used in collecting data is using the method of field observation, interviews to respondents and the distribution of questionnaires. The population used in this research is credit customers of PT. BPR X which amounted to 386 credit customers, sampling technique used is a purposive method obtained by the sample of 60 respondents or by 15% of the population. Methods of data analysis using multiple linear regression analysis, correlation test, determinant test, partial t test and multiple F test. The result of multiple linear regression analysis shows that Y = 0,254 + 0,474 X1 + 0,445 X2 meaning without Xeria veriabel (service) and X2 (satisfaction) then variable Y (satisfaction) remain 0,254. Based on the correlation test results of correlation value of  0,533 which means having a medium relationship in accordance with the criterion limits that have been determined at the correlation interval (0.40 - 0.59 category strong enough). The determinant test shows the value of R square of 0.284, which means the influence of service variables and satisfaction on the loyalty variable is 28.4%, the rest of 71.6 % is influenced by other independent variables which are not included in this research that is the level of competition, market demand , price, promotion, and so on. The result of t test is obtained by t value of service variable (2,169)> t-table (1,671) with significance value 0,034 below 0,05 hence it shows that service variable does not have significant influence to loyalty and obtained value t-count variable customer satisfaction (3.653)> t-table (1,671) with a significance value of 0.001 below 0.05 then it shows that customer satisfaction variables does not significantly influence loyalty. The result of F test shows that service (X1) and customer satisfaction (X2) have positive effect and significant  on Customer loyalty (Y), this is proven by F test calculation obtained F count = 11,313 bigger than Ftable 2,370. The significant level obtained is (0,000) this value can be said to be absolutely significant because it is valued at 0,000 and smaller than the significant standard (5% or 0.05)

PENERAPAN PROSES DAN TEKNIK PERAMALAN ?? STUDI KASUS DI MANUFAKTUR TRANSFORMER

Oey, Elia, Ayrine, Gabriella Karolina

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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Abstract

Demand forecasting is essential for business processes and firm??s profitability. A Good demand forecasting requires the expertise and reliability of the planning staff. The research is a case study in a transformer manufacturer in Indonesia, which planned to apply forecasting process and suitable tools for their products. The study demonstrated a systematic step required in forecasting the four studied products. For each product, 6 forecast models were evaluated and the best model was selected by optimizing forecast parameters which give the least forecast errors. The chosen forecasting model is a simple model but fairly complete in forecasting evaluation, to accommodate both trend and seasonal possibility in product forecasting. The study offers the basis for the company to establish forecasting processes and tools for its products. It also recommended the studied company to perform and monitor its forecasting process for continuous improvement to its business process.

ANALISIS PROSES PACKAGING DAN STUFFING PERUSAHAAN FURNITUR LOKAL DALAM MENJAGA EKSISTENSI PERSAINGAN GLOBAL (STUDI KASUS: UD SURYA ABADI FURNITURE, SUKOHARJO, JAWA TENGAH)

Pratama, Yogi Pasca, Afisena, Dicky, Sarosa, Bambang

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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Abstract

Indonesia has great potential in developing the furniture industry sector. The abundance of raw materials and high labor numbers should be optimized to encourage the furniture industry in Indonesia in the international furniture trade. However, in reality, the Indonesian furniture industry has increasingly been eliminated in the arena of international furniture trade. Therefore, it is necessary to consider how the furniture industry actually manages the company. One of the influential factors in furniture exports is how to manage the supply chain or logistics of the furniture industry, where one of them is related to the process of packaging and stuffing of furniture products. As a representation, this study tries to describe how the packaging and stuffing process is carried out by UD Surya Abadi Furniture, one of the furniture industries located in Sukoharjo Regency, Central Java. This research is a descriptive study, where data is collected by observation, interview, and documentation techniques. The results of this study discuss the packaging procedures, materials used and feasibility tests, and how the procedures and benefits obtained from the stuffing process at UD Surya Abadi Furniture. The conclusion obtained is that the description of the packaging and stuffing process that is carried out is quite good with the use of materials that meet the standards. Nevertheless, the process of packaging and stuffing at UD Surya Abadi Furniture is still done with manual counting so that it is not optimal.

FAKTOR EKSTERNAL DALAM PENENTUAN STRATEGI DASAR PROGRAM PENDIDIKAN BIDANG REKAYASA LOGISTIK DAN RANTAI SUPLAI

Aurachman, Rio

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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Abstract

Abstract In planning education strategies in the field of logistics and SCM, external factors evaluation approach can be implemented. This study proposes the approach of mass media sources and latest news as a basis for determining external factors, as a result, the formulation obtained is newest and more contextual. Those external factors then are going to be analyzed to formulate a strategy that is suitable for logistics education. The strategy emerges into several main things; although it is not time to lead fully to Industry 4.0, the Education curriculum should include knowledge that is aligned and supports the knowledge, Soft Skills that needed to be in logistics and supply chain education are English language skills and the ability to search for data. Object of the research in terms of logistics education which currently growing interests are namely logistics and SCM marine, e-commerce and international zones. Graduates need to be equipped with the ability to do business process efficiently and digitize all business processes.

BALANCE SCORECARD DALAM ANALISIS KINERJA KOPERASI (Studi Kasus pada Koperasi Unit Desa (KUD) Bayongbong Kabupaten Garut, Jawa Barat)

Suseno, Gijanto Purbo, Nataliningsih, Nataliningsih, Wahyuni, Nuni

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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Abstract

Village Unit Cooperative (KUD) Bayongbong Garut Regency, Wes Java, is a livestock cooperative whose business activities are multi purpose. The purpose of cooperatives is to improve the welfare of members in particular and society in general, in accordance with the interests and needs of its members. The purpose of this study is to measure the performance of cooperatives by using Balanced Scorecard and efforts to be done so that cooperatives can improve its performance. Balanced Scorecard is a rapid measurement and control management system, precise and comprehensive, consisting of four perspectives: financial, customer, internal business processes and learning and growth. The results showed that the non-financial perspective of internal business consisting of livestock food business, cooperation business with State Electricity Company (PLN), Convenience Store, have a better perspective with score score 372, compared with other perspective that is customer perspective with value 832 and growth learning perspective with score 492. Suggestions that can be submitted are independent KUD Bayongbong must be able to improve service for customers and employee satisfaction, provide adequate information system and provide learning or training for its employees

MULTIPLIER EFEK PENINGKATAN INVESTASI SEKTOR INDUSTRI PENGOLAHAN DI KAWASAN INDUSTRI TERHADAP KINERJA SEKTOR PENGANGKUTAN/LOGISTIK

Winardi, Winardi, Kustanto, Heru

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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Abstract

The manufacturing industry sector is an economic sector that provides the largest contribution to the national economy so that the performance of the manufacturing industry greatly affects overall economic performance. Industrial sector investment is currently required to be located within industrial estates in order to improve efficiency, organize space, manage the environment and optimize the multiplier effects on other economic sectors. This study aims to analyze the multiplier effects of increased investment in the manufacturing industry sector in industrial estate on the performance of the transport/logistics sector. The analysis model uses the Social Accounting Matrix (SAM) Model, which is an effect multiplier analysis. The results of the research show that the increase in investment in the manufacturing industry sector located in the industrial area provides a multiplier effect on improving the performance of the transportation/logistics sector in the form of increased transportation/logistics sector revenues.

ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG

Gandhy, Abel

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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This study aims to determine service quality and customer satisfaction of Dunkin Donuts customer in Gading Serpong. Service quality are consists of tangible, reliability, responsiveness, assurance, and empathy. Research conducted at Dunkin Donuts Gading Serpong from April-July 2017. Respondents are used as research samples amounted to 100 people. Data were processed by using Index Performance Analysis (IPA) and Customer Satisfaction Index (CSI) method. Overall, the services provided by dunkin donuts outlet in Gading Serpong is good, because they can meet the expectations of their customer. The value of Customer Satisfaction Index (CSI) is 86.76%. This illustrate that Dunkin Donuts customers in Gading Serpong are very satisfied with the service quality performance provided by Dunkin Donuts. Improvement of services that need to be done is the speed of employees in handling customer complaints, improving the cleanliness of toilet facilities, and improving employee friendliness while serving customers

PEMILIHAN SUPPLIER TERBAIK PENYEDIA BARANG CONSUMABLE MENGGUNAKAN METODE ANALYTICAL HIERARCHY PROCESS (Studi kasus di Departemen Pengadaan Barang PT. PUSRI)

Pratiwi, Irnanda, MZ, Hermanto, Aprilyanti, Selvia

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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Supplier selection is one of the most important activity of company??s procurement of goods and services function. One of the methods that can be used is Analytical Hierarchy Process (AHP). This research was conducted in Procurement Department of PT. PUSRI Palembang. This study focuses on suppliers of consumable goods because this goods most often purchased. The sample of  the research were the employees in the department of goods procurement that handle the purchase of consumable goods. The final result of relative importance??s supplier selection criteria was found :First  Priority is Price (0,42), Second Priority is Quality (0,33), Third Priority is Response (0,11) and Fourth Priority is Delivery (0,09) and last priority is customer care (0,08 ). The fisrt priority supplier is PT. Kokai Indo Abadi (0.47). The result of this study that PT. Kokai Indo Abadi is the most consistent company in the procurement of consumable goods so it can be included in the next auction.

PENENTUAN FREKUENSI PEMESANAN KOMPONEN LENSA KAMERA MENGGUNAKAN METODE DETERMINISTIK DINAMIS UNTUK MEMINIMALISASI BIAYA PERSEDIAAN PADA PT XACTI INDONESIA

Hadiyanti, Lisa, Siregar, M Tirtana

Jurnal Manajemen Industri dan Logistik Vol 2, No 2 (2018): page 106 - 205
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This study aims to determine the comparison of order determination on camera lens components and the costs incurred between company policies and dynamic deterministic methods. This study uses dynamic deterministic methods, namely Wagner-Whitin Algorithm, Silver Meal, Least Unit Cost, Economic Part Period, Lot For Lot and Least Total Cost to determine the amount of costs incurred by the company each time the order on the camera lens component. Of all these dynamic deterministic methods, the most efficient is the Wagner-Whitin Algorithm method with an order frequency of 10 times the order and the cost incurred is Rp. 34,529,190. The Silver Meal method with the order frequency of 10 times the order and the cost incurred is Rp. 35,390,310. Least Unit Cost method with the order frequency of 10 times the order and the cost incurred is Rp. 35,234,830. The method of the Economic Part Period with an order frequency of 10 times the order and costs incurred in the amount of Rp. 35,390,310. Method Lot For Lot with the order frequency of 12 times the order and the cost incurred is Rp. 36,720,396. And the Least Total Cost with the order frequency of 10 times the order and the cost incurred is Rp. 35,390,310. In company policy, 12 orders are made at a cost of Rp. 36,720,396. So that the proposed improvement can be given is that the company is expected to use the Wagner-Whitin Algorithm method which has a minimum order frequency and cost.

DAMPAK KINERJA BAURAN PEMASARAN TERHADAP KEPUTUSAN KULIAH CALON MAHASISWA POLITEKNIK X CIMAHI

Suharyanto, Suharyanto

Jurnal Manajemen Industri dan Logistik Vol 2, No 1 (2018): page 03 - 103
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Abstract

The higher education service providing become one of business which needs hard working especially in student recruitment. The alumni of vocational high school (SMK) and general high school (SMA) who will to continue study in higher education, can become to be opportunities. To keep these, the higher education institutions have to compete with the others, applying  right marketing mix. This research article shows the marketing mix performance  effects to student candidates decision to study in Polytechnic X Cimahi. The research population are student canditates in academic year of 2017, and 50 samples were got simple randomly. The effects of marketing communication mix and marketing mix to student decision analysed using simple linier regression model. The research result shows that variables of  marketing mix performance  gives medium effects 61,4% to student decision, and 38,6% effected by others. The linier regression model constructed is Y= 0,690X +1,248.