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INDONESIA
Jurnal Manajemen
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Articles 89 Documents
FAKTOR PENENTU KESUKSESAN KNOWLEDGE MANAGEMENT (PENGARUH FAKTOR KAPABILITAS INFRASTRUKTUR DAN KAPABILITAS PROSES KNOWLEDGE MANAGEMENT TERHADAP KESUKSESAN PROGRAM KNOWLEDGE MANAGEMENT) Agnes Utari Widyaningdyah
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

This study examined the influence of knowledge management’s infrastructure and process capabilities toward successful knowledge management program with Gold, et al’s model (2001). The differences between this research with Gold, et al. (2001) are item measures for successful knowledge management program using MAKE Awards criteria analyzing method was conducted with partial least squares. This research is a survey with existing knowledge management practitioners who joined in various knowledge management internet discussion forums. 500 questionnaires were sent to them via e-mail and an amount of 131 usable questionnaires, with a respons rate 26,2%. The result of this study revealed that knowledge management’s infrastructure and process has significant influence toward successful knowledge management program, which means that this research support Gold, et al. (2001). However, the interpretation of this study needs further confirmation, especially with the existing dimension of technology which has the smallest weight in infrastructure capabilities’s construct. Key Words:Knowledge Management, Infrastructure Capabilities, Process Capabilities, Institutional Theory, Organizational Capabilities Perspective
PAST CURRENT AND FUTURE REVIEW OF ORGANIZATION THEORY & RESEARCH DARI PIRAMID KE JARINGAN DAN DARI REAL KE VIRTUAL Wahyuari Wahyuari
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

There are many discourses and terms born in organization such as flat organization, network organization, virtual organization and many others. According to Kanter, the development of organization theory will depart to six trends. Some experts, however, view that the discourses and terms are just sound nicely but not create new theory substantially. In organization researchs, the trend are sparated in two ways, first the subject will focus on five areas: OCB (organizational citizenship behavour), leadership, job satisfaction, organizational justice and the culture effect on organization. Second, the research method will more use quantitative analysis by implying statistic. This development trend, however, doesn’t stop by promoting new discourses or terms in organization theory. Also researchs in organization start to use qualitative method, such as grounded research. Key Words:Organization, Theory, Research, Discourses 
PENGARUH KEPEMILIKAN INSTITUSIONAL, AKTIVA BERWUJUD UKURAN PERUSAHAAN DAN PROFITTABILITAS TERHADAP STRUKTUR MODAL PADA PERUSAHAAN DALAM INDUSTRI BARANG KONSUMSI DI BEI Indra Widjaja; Faris Kasenda
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

The purpose of this research is to analyze the effect of company specific characteristics that determine the capital structure of companies. This research is done by using companies data in consumer goods industry which are listed on Indonesian Stock Exchange. This research uses pooled least squares regression to analyze relationships among institutional ownership, tangibility, size and profitability on capital structure proxied by total debt to asset ratio. The result of F-test shows significant relationships among institutional ownership, tangibility, size and profitability on capital structure proxied by total debt to asset ratio. The result of t-test also shows significant relationships among institutional ownership, tangibility, size and profitability on capital structure individually. Key Words:Capital Structure, Institutional Ownership, Tangibility, Size and Profitability
HUMAN CAPITAL DALAM BISNIS Sylvia Diana Purba
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

To consider worker as a production factor in which its cost can be deducted is a mistake of business organization facing an ever changing and dynamic environment. Worker (human resource) is a key of success for business oriented toward customer satisfaction. Therefore, it is the time for human resource to be treated as ‘human capital’ which can increase in value and become a deciding factor in facing the changes in business environment. Key Words:Human Resource, Human Capital, Human Resource Process 
PERANAN PARTISIPASI PENYUSUNAN ANGGARAN DAN AKUNTANSI PERTANGGUNGJAWABAN TERHADAP AKUNTABILITAS KINERJA Keni .
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

Budget is not only a tool that helps managers in both their planning and control function, but also a device for coordination, communication, motivation and performance evaluation. As a consequence, budget must be prepared carefully. Budgetary participation refers to the extent to which managers participate in preparing the budget and influence the budget goals of their responsibility centre. Budgetary goals should be tight but attainable. Responsibility also entails accountability. Accountability implies performance measurement, which means that actual outcomes are compared with budgeted outcomes. This system of responsibility, accountability and performance evaluation is often referred to as responsibility accounting. Participation from manager on preparing budget and information of responsibility accounting have important role on performance accountability. Key Words:Budget, Participation, Responsibility Accounting, Performance Accountability 
ANALISIS PELAKSANAAN PELATIHAN DALAM MENINGKATKAN PRODUKTIVITAS KERJA KARYAWAN BAGIAN PENJUALAN PADA PT. X DI JAKARTA Mukti Rahardjo
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

In tight competitiveness, the qualified human resources is absolutely needed by the company, training represents one way in forming the qualified human resources and expected through the training programs will improve the company sales. The formulation of the matters: Could the training program for employees improve the working productivity of the sales department? The technic data collection: by interviewing and observation. Analysis methods: qualitative analysis by using comparative analysis. The answer of the formulation of the matters: the performing on the training program could improve the working productivity of the employees of the sales department, and proved there is differential the sales volume between prior and after training. Key Words:Productivity, Performing, Human Resources, Training
FAKTOR DETERMINAN KEBERHASILAN MANAJEMEN MUTU Darmawan Achmad
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

There are three factors affecting the success of the quality management i e: internal innovation, learning organization and human resource competence. First, the quality of management relies on the sustainable internal innovation and evaluation supported by the conducive and cultural organization. In addition, it depends on the leadership, the statement of vision related to the real action, and customer focus. Third, it requires human resources that should be empowered optimally. Thus, if these three elements function properly, the organization will be easy to identify costumer needs, able to formulate the process and the requirement of services, and able to minimize costs of the all sectors. Key Words:Organization Culture, Leadership, Competence, Expected Service & Continuous Improvement 
SERVQUAL (SERVICE QUALITY): METODE SURVEY DALAM MENGUKUR KUALITAS JASA Imawati Imawati
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

SERVQUAL is a survey that measure customer evaluation of service. This survey containing 22 service attributes, grouped into five service quality dimensions (reliability, responsiveness, assurance, empathy, and tangible). It has been productively used in multiple contexts, cultures, and countries for measuring service quality. By doing this research, service provider will discover whether the service is met customer expectation or not. Key Words: Service Quality, Service Quality Dimensions 
KEPUASAN DAN LOYALITAS PELANGGAN Franky Slamet
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

The achievement of customer satisfaction is the primary goal for every company particularly in service industry. Many managers believe that customer satisfaction is the perquisite for achieving customer loyalty but customer satisfaction and customer loyalty are different constructs. In spite of the fact that the relationship between them is strong and positive, customer satisfaction can not always be predicted precisely. It is needed to be prudent to understand the relationship between that variables. The most important thing is that the customer satisfaction is not the only goal. There are also other factors that influence purchasing where satisfaction does not always play a role. Key Words:Customer Satisfaction, Customer Loyalty
INDONESIAN EMPLOYEE’S LOYALTY: THE LOWEST AMONG ASIAN COUNTRY . Yenita
Jurnal Manajemen ##issue.vol## 12, ##issue.no## 2 (2008): Volume 12 No.2
Publisher : Tarumanagara University

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Abstract

Setiap organisasi memiliki tujuan, yang dicapai dengan cara yang berbeda-beda. Dalam rangka mencapai tujuan tersebut, organisasi harus mempersiapkan contingency plan serta rencana pelaksanaan, yang pada akhirnya dilanjutkan dengan evaluasi. Salah satu komponen terpenting yang perlu disadari secara seksama adalah mengenai sumber daya manusia, yang berperan langsung terhadap segala perencanaan organisasi. Salah satu implikasi penting manajemen yang terkait dengan proses inovasi adalah peranannya dalam faktor yang berkaitan dengan manajemen sumber daya manusia. Berdasarkan literatur yang ada, pengaruh faktor sumber daya manusia terhadap proses inovasi dapat dikaji menjadi suatu proses yang lebih dalam apabila proses tersebut sebagai perpaduan antara 2 macam aliran: aliran pengetahuan dengan aliran manusia. Hasil penelitian menunjukkan bahwa terdapat hubungan antara budaya dan loyalitas pekerja. Untuk itu dapat digunakan pendekatan teoritas berdasarkan penelitian literatur serta pendekatan yang sesuai dengan keadaan sebenarnya dalam rangka mengkaji ulang mengenai loyalitas pekerja Indonesia yang merupakan loyalitas pekerja terendah di Asia. Untuk menghadapi hal tersebut, organisasi perlu mengoptimalkan peranan dari manajemen, khususnya manajemen sumber daya manusia. Tujuan dari artikel ini adalah untuk menganalisis apa yang sebenarnya dilakukan tenaga kerja Indonesia di tempat kerjanya dalam rangka memecahkan persoalan tersebut di atas. Key Words:Employee’s Loyalty, Country, Company