Jurnal Sistem dan Manajemen Industri
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This journal aims to publish the results of research in the field of Industrial Engineering is published twice a year, managed by the University of Serang Raya. The scope of Sciences covers Operations Research, Manufacturing System, Industrial Management, Ergonomics and Work System, Logistics and Supply Chain Management, and other scientific studies in accordance with scope field of Industrial Engineering research.
Articles
41
Articles
Halaman Belakang Vol. 2 No. 2, Desember 2018

Admin, Admin

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

Halaman Depan Vol. 2 No. 2, Desember 2018

Admin, Admin

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

Perancangan Troli Ergonomi pada Aktivitas Pengangkutan Beras di Penggilingan Padi

Sokhibi, Akh, Alifiana, Mia Ajeng, Ghozali, Muhammad Imam

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

Ergonomics in rice milling does not use often. In Kedungdowo village, Kaliwungi Subdistrict, Kudus Regency, the working position of the rice hull machine to the scales did not take into account the ergonomic aspects because only rice was rice with a shoulder. This is done continuously fast and efficiently. The method used in this study is to measure anthropometric data from rice carrying workers. The anthropometric data in this study were worker elbow height (TSB) and hand held hand diameter (DGT). Anthropometric data is processed and edited for the ergonomic trolley base to be designed. The results of the research conducted were obtained by the ergonomic trolley concept. with a height of 100, 81 cm trolley; diameter of electric hand trolley 4.77 cm; 71 cm long trolley; and the width of the trolley is 52 cm. From the results of the questionnaire, the profit that occurred on the neck was 11%, in the hand round was 90%, the back was 4%, the waist was 8%, the thigh was 47%, the knee was 25%, the calf was 17%. after using ergonomic trolleys

Analisis Kualitas Pelayanan Publik dengan Metode Fuzzy-Service Quality (F-Servqual) dan Index Potential Gain Customer Value (IPGCV)

Widyarto, Wahyu Oktri, Djamal, Nugraheni, Adhim, Fauzul

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through five dimensions namely tangible, reliability, responsiveness, assurance, and empathy. Fuzzy concepts are used to present uncertainties over respondents assessment of subjective questionnaires. To determine the priority of improvement, used the Customer Value Index Potential Gains (IPGCV) method. Based on processing data results by using fuzzy-servqual method, it is known that the Tangible dimension has a gap of -0.13, the Reliability dimension has a gap of -0.13, the Responsive dimension has a gap of -0.14, the dimension of Assurance has a gap of -0.12, Empathy dimension has a gap of -0.11. The negative value on fuzzy-servqual assessment can be interpreted that the overall service has not met customer expectations. Achievement of the quality level is equal to 0.8606 which is indicates the quality of services still need improvement because the level of service quality is less than 1. Based on calculation using the PGCV Index, it is known that services which have the highest priority are employees who have adequate support from their institutions so that they can carry out their duties properl

Peningkatan Kualitas Jasa Fasilitas Kesehatan dengan Integrasi Metode IPA dan KANO

Dewi, Shanty Kusuma, Putri, Ananda Rizky Calfintry, Winarko, Bagus Arif Dwi

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

Health services facilities development and people mindset about health  make people more  critical in making decision to their needs of health services. The increased of the health fasilities made the owner to provide the best service, so they can be able to compete and growth. The purpose of this study is to improve the service quality of health service facility. The objective of this research is to improve the level of services quality on the health service. Integration of the IPA method and the Kano are used to determine which attributes should be improve to meet customer satisfaction. The result from this method are 14 attributes on the position keep up the good work  and 13 attributes must be improved.

Uji Kuat Tekan dan Daya Serap pada Batako dengan Menggunakan Metode Taguchi

Sutoni, Akhmad

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

The brick making process has two very critical characteristics / Critical To Quality (CTQ) , namely compressive strength and water absorption. For the quality characteristics of the compressive strength the greater the value, the better (Higher The Better). As for the absorption of water the quality characteristics are getting smaller, the better (Smaller The Better). The quality of the brick used as building material must have good quality that can maintain the strength of existing buildings. The quality in question is the compressive strength and absorbency of water produced must be in accordance with the requirements of SNI (Indonesian National Standard). The WS companies produce concrete blocks which have not good quality. The bricks are brittle. The method used in this study is the Taguchi method. Optimal Level Factor setting is Factor A (duration of stirring), Factor B (Pressure), Factor C (Water), Factor D (Drying) and Factor E (Composition of Sand and Lime). Where the optimal factor setting level factor that is most influential and dominant in compressive strength and water absorption is factor E (composition of sand and lime). For compressive strength factor E (sand and lime composition) level 2, 1: 0.25 and for absorption factor E (composition of sand and lime) level 1, 1: 0.5. and to confirm the results of this experimental design study, a percentage of Quality Loss Function of compressive strength and water absorption was obtained after the optimal level setting had a quality increase of 51.91% and a decrease in the Loss function of 78.5%.

Klasifikasi Atribut Pelayanan Mobile Banking dengan Kano Model Berdasarkan Dimensi E-Servqual

Safii, Imam

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

This study aims to determine the classification of mobile banking services that improve customer satisfaction based on the dimensions of E-Servqual using the Kano Model method. The classification is needed so that the banks were able to make improvements and innovations in the performance of the quality of their mobile banking services. From the results of data processing using Kano, it is known that the service attributes that need to be improved are the m-banking facility, which features a cash withdrawal service via ATM. This will have a major impact on customer satisfaction because these attributes have the highest satisfaction coefficient value of 0.67 in one-dimensional classification. Furthermore, service attributes that need to be improved and innovated are m-banking has a fast application reactivation service with a satisfaction coefficient of 0.61 in the attractive classification

Perancangan dan Pengembangan Bed Shower Menggunakan Metode Quality Function Deployment (QFD) Berdasarkan Prinsip Ergonomi

Fitriani, Ayi, Purnomo, Hari

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

This research was conducted to design a bed shower and study the design and development of a bed shower for patient needs. The purpose of creating a bed shower is because of the lack for these tools to make it easier for nurses to bathe patients who are paralyzed or unable to move their limbs. The method used in this study uses the measurement parameters of the Quality Function Deployment (QFD) method. The results of the study obtained lightly designed tools that were the priority. The next variable that is considered is ergonomic, durable, comfortable to use and clean, and finally, the price is affordable. The design of the bed shower pays more attention to the principle of ergonomics by paying attention to the material used. Bed shower designed with three dimensions using Solid Work software with the translation of the concept that consumers want is realized by providing trolley wheels and bath pads that are easily dry and easily folded and carried. While the size of the tool with a length of 216 cm, width of 60 cm, trolley height of 107 cm, width of the trolley of 29 cm, display tools that are easy and practical, easy to clean allow tools to be separated, have durable durability with an estimate of more than 5 years , having a cheap price is around Rp. 5,000,000, - by making selected materials and maximizing the function of one pump.

Aplikasi Seven Tools untuk Mengurangi Cacat Produk White Body pada Mesin Roller

Matondang, Tio Prima, Ulkhaq, Muhammad Mujiya

Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

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Abstract

This study aims to demonstrate effectively application of the seven tools as one of the quality management tools to reduce product defects. A case study has been conducted in the production of white body at PT. XYZ, which is located in Semarang. The high percentage of defects is considered as one causes of not attaining the target of the company. Seven tools, which consist of check sheet, stratification, histogram, scatter diagram, control chart, Pareto chart, and cause-and-effect diagram, are used to analyze the causes of the defects. Based on data processing results, there are eight types of defects, namely: tobi, hage, burn back, crolling, saya boro, broken back stamp, hama kake, and nama kire. Recommendations for improvement have been proposed using 5W+1H analysis to improve the companys quality control performance and minimize product defects.

Optimasi Rute Pengiriman dengan Heterogeneous Fleet Vehicle Routing Problem with Time Windows

Hendrawan, Edwin, Widyadana, I Gede Agus

Jurnal Sistem dan Manajemen Industri Vol 2, No 1 (2018)
Publisher : Universitas Serang Raya

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Abstract

PT. X is a distributor of spare parts with 128 customers for Surabaya City and Sidoarjo City. Number of delivery vehicles owned by PT. X is 15. Determination of delivery route owned by PT. X is completed manually based on driver experience. This research is to make a model of determining the route with minimum cost by considering the travel time and the capacity of the vehicle. Model formation is accomplished in accordance with the PT X policy that each colleague can only be served by one vehicle and the maximum shipping time of 7 hours. The model formed is Heterogeneous Fleet Vehicle Routing Problem with Time Windows (HFVRPWTW). The settlement method used is Evolutionary Algorithm (EA) by reviewing 3 cases. The number of vehicles decreased by the model is  with an average difference of 1.67 vehicles. The shipping cost generated by the model is lower than the company for case 1 of 3,155 IDR and case 2 of 25,005 IDR. This condition indicates the model will use less number of vehicles with low shipping costs and large container utilities in 2 cases.