At-Tadbir : jurnal ilmiah manajemen
urnal ilmiah manajemen At-Tadbir menerbitkan artikel dalam ranah ekonomi, manajemen, dan bisnis dalam lingkup keuangan, manajemen sumberdaya manusia, manajemen pemasaran, manajemen operasional, manajemen sistem informasi, dan menajemen strategi. At-Tadbir diterbitkan pertama pada tahun 2017 secara online dengan volume 1 nomor 1, Januari 2016 oleh Program Studi Magister Manajemen, di bawah Program Pascasarjana Universitas Islam Kalimantan, Muhammad Arsyad Al Banjari, Banjarmasin. At-Tadbir diterbitkan dua kali dalam setahun pada bulan Januari dan bulan Juli.
Articles by issue : Vol 3, No 1 (2019): At-Tadbir: Jurnal Ilmiah Bidang Manajemen
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Articles
PENGARUH LATAR BELAKANG PENDIDIKAN, PENGALAMAN, PELATIHAN DAN HUBUNGAN ANTAR KARYAWAN TERHADAP KINERJA MANTRI PADA PT BANK RAKYAT INDONESIA (PERSERO) TBK CABANG SAMUDERA BANJARMASIN

Nuryadin, Muhammad Teguh, Yunida, Riswan, Febiyansari, Shinta

At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir: Jurnal Ilmiah Bidang Manajemen
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Abstract

The purpose of this study was to determine the effect of educational background, experience, training and the relationship between employees on the performance of paramedics. The research method used is a quantitative method. Data collection techniques are questionnaires, observations, and interviews. The data analysis technique used is multiple linear regression data analysis techniques using SPSS for Windows software. And as many as 86 respondents. The results of this study indicate that (1) the variables of educational background, experience, training, and relations between employees have a simultaneous effect on the performance of paramedics at PT Bank Rakyat Indonesia (Persero) Tbk, Samudera Banjarmasin Branch with a F = 4,449 and a significant value of 0.003 ,(2) variable educational background does not affect the partial value(t ttable = 3.167 > 1,663), and (3) the most dominant variable is the relationship variable between employees with t-calc  = 3,167. Keywords: Background of Education, Training, Experience, Inter-employee Relations, Multiple Linear Regression

PENGUKURAN KEPUASAN NASABAH TERHADAP CUSTOMER SERVICE PADA PT BANK RAKYAT INDONESIA (PERSERO) Tbk, PEMBANTU KAYU TANGI BANJARMASIN

Nurchosyanti, Nurchosyanti, Novyanti, Rika, Shintia, Novi

At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir: Jurnal Ilmiah Bidang Manajemen
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Banks as financial services sector must absolutely pay attention to the quality of service to their customers. The service performed is a form of the best service provided by a bank to provide satisfaction to customers. The purpose of this study was to determine the level of customer satisfaction with the service of Customer Service of PT Bank Rakyat Indonesia (Persero) Tbk, the Banjarmasin branch of Kayu Tangi. This study uses a descriptive qualitative approach, which is to give an overview of the events studied so that it is easier for writers to get objective data in order to know and understand how employee motivation affects performance. The population in this study is the customer who made the main transaction in the Customer Service section of PT Bank Rakyat Indonesia (Persero) Tbk, Banjarmasin Tangi Wood Branch Office. Samples are taken randomly and are considered to represent the answers of all customers in the bank. The number of samples taken was 80 respondents. The results of this study indicate that the measurement of customer satisfaction with Customer Service at PT Bank Rakyat Indonesia (Persero) Tbk, Kayu Tangi Banjarmasin Sub-Branch Office still needs to be developed because there are some criticisms from customers of the servqual dimensions namely, Tangible, Reliability, Responsiveness, Assurance and Empaty. Keywords: Customer Satisfaction, Customer Service, Service Quality, Customer and Service

PENGARUH KARAKTERISTIK INDIVIDU, KOMUNIKASI EFEKTIF DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN (studi pada PT Tambang Batubara Bukit Asam)

Agustina, Hatiwi, Jaya, Muladi, Pungan, Yudi

At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir: Jurnal Ilmiah Bidang Manajemen
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This study aimed to examine the influence of individual characteristics, effective communication, and job satisfaction on the performance of employees of PT Tambang Batubara Bukit Asam. The problem in this study is causal causal problems which are reflected in the hypothesis model. The sample involved was 80 respondents using purposive sampling sampling technique. The analytical tool used by Multiple Linear Regression. The results of the study were found: (1) the effect of individual characteristics on the performance of employees of PT Tambang Batubara Bukit Asam, based on the t-count, indicating that individual characteristics have a tcount of 4.381, while t table is 1.665. So tcalc > ttable (4.381> 1.665) can be concluded that individual characteristics (X1) have a significant effect on employee performance (Y), (2) the effect of effective communication on the performance of employees of PT Tambang Batubara Bukit Asam, based on the tcount indicating effective communication has a tcount of 2,434, while the table is 1,665. So tcalc > ttable (2,434> 1,665) can be concluded that effective communication (X2) has a significant effect on employee performance (Y), (3) the effect of job satisfaction on the performance of employees of PT Tambang Batubara Bukit Asam, based on the t-count indicating satisfaction has a tcount of 3,419 , while the table is 1.665. So tcalc > ttable (3,419> 1,665) can be concluded that satisfaction (X3) has a significant effect on employee performance (Y). Keywords: Individual characteristics, effective communication, satisfaction, performance

PENGARUH FASHION INVOLVEMENT, SHOPPING LIFESTYLE, HEDONIC SHOPPING VALUE DAN POSITIVE EMOTION TERHADAP IMPULSE BUYING PRODUK FASHION PADA PELANGGAN DUTA MALL BANJARMASIN

Sucidha, Irma

At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir: Jurnal Ilmiah Bidang Manajemen
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This research is intended to find out and analys the effect between fashion involvement (X1), shopping lifestyle (X2), hedonic shopping value (X3) and positive emotion (X4) as exogenous variable towards  impulse buying (Y1) as endogenous variable to the Duta Mall Banjarmasin customer. This study used the quantitative research by spreading questioners to the customer of Duta Mall Banjarmasin who shop about 145 persons. The sample was taken by the purposive sampling method. The measurement of variable used the bipolar adjective scale with the weight scale from 1 to 10. To find out the effect of X variable towards Y variable used Structural Equation Modelling (SEM). The result concluded that (1) there is a negative influence and insignificant variables of fashion involvement (X1) towards impulse buying (Y) in the amount of -7,4%. (2) shopping lifestyle variable (X2) influence significantly and positive in the amount 72,9% towards impulse buying (Y), hedonic shopping value  variable (X3) influence significantly and positive in the amount 17,2% towards impulse buying (Y) and (4) positive emotion variable (X4) influence significantly and positive in the amount 17,8% towards impulse buying (Y). Keywords: Fashion involvement, shopping lifestyle, hedonic shopping value, positive emotion, impulse buying.