Jurnal Ilmu Perilaku
Vol 2 No 2 (2018): Jurnal Ilmu Perilaku

How Does Support by the Organization Decrease Employee’s Intention to Leave?

Purnamawati, Novianthi Dian, Purba, Debora Eflina

Article Info

Publish Date
05 Jan 2019


This study aims to investigate the mediating effect of affective commitment in the relationship between perceived organizational support and turnover intention. Data were collected using paper-and-pencil survey on inbound Customer Service Officers (CSO) of a Contact Center X in Jakarta operating in service of electricity needs by phone calls (N = 96). Data were analyzed using Hayes PROCESS macro on SPSS software. Results showed that perceived organizational support was negatively related to turnover intention and positively related to affective commitment. Results also showed that affective commitment was negatively correlated with turnover intention. The mediation analysis showed that affective commitment fully mediated the relationship between perceived organizational support and turnover intention. The theoretical and practical implications of the study were further discussed.

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Original Source : http://jip.fk.unand.ac.id/index.php/jip/article/view/78
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Journal Info





Arts and Humanities Social Sciences


Jurnal Ilmu Perilaku, with registered number ISSN 2581 0421 (online, is published by Department of Psychology Universitas Andalas. Jurnal Ilmu Perilaku publishes original articles on new knowledge and research or research application with current issues in Indonesian Psychology. All submitted ...