Jurnal Pariwisata Pesona
Vol 3, No 1 (2018): Edisi Juni 2018

PENGARUH KELENGKAPAN PERALATAN ROOM ATTENDANT TERHADAP KINERJA HOUSEKEEPING DI HOTEL SANTIKA PREMIERE MALANG


Prayogi, Dian ( Universitas Merdeka Malang Program Diploma Kepariwisataan )



Article Info

Publish Date
30 Jun 2018

Abstract

Hotel is a commercial business, the success of a hotel business depends on its processing, because without a good management system hotel operations will not run smoothly. One department has an important role in providing comfort to guests so that the longer guests to stay are Housekeeping. The role of Housekeeping department especially room attendant in operation of a Hotel is very important, that is to maintain cleanliness, neatness, and completeness in hotel room. Researchers will discuss, how far the importance of completeness of work equipment to maximize cleanliness, neatness, and completeness of room space. The purpose of this research is to know the completeness of room attendant equipment to improve room cleaning service. The research method used by the researcher is qualitative descriptive studying the existing problems and work procedures in force. Data source for this research is obtained from observation and literature study, observation (observation) data collection by direct observation to an object under study in a short time and aims to get a picture of the object that has been studied. Library study is a method of collecting data directed to search data and information through documents, whether written documents, photographs, images, or electronic documents that can support the writing process. The solution required is communication to the floor supervisor, especially regarding the completeness of the equipment. In order to run any performance smoothly, and also room attendant can provide knowledge and good example to the junior.


Copyrights © 2018






Download : Full PDF (389.992 KB)
Original Source : http://jurnal.unmer.ac.id/index.php/jpp/article/view/1406
Google Scholar : Check in googleschoolar

Journal Info

Abbrev

jpp

Publisher

Subject

Social Sciences

Description

Jurnal Pariwisata Pesona (JPP), is a scientific periodical journal of Diploma of Tourism, University of Merdeka Malang, which includes a variety of research in the field of tourism and hospitality, the analysis of actual case studies, or ideas related to the actual tourism and hospitality studies. ...