12 Mar 2012
The aim of this research is to analyze the relationship between dosen empowerment and the work quality of dosen. The research was conducted at UNSIL Tasikmalaya who have an ISO 9001:2000 certificate, with 40 samples, selected by simple random sampling. Result of the research shows that there is positive correlation between dosen empowerment and the work quality of dosen. Therefore the work quality of dosen in all of the institutions is very important in how the services meet with the all of customer,s requirements whether it,s for internal or external customers. The work quality of dosen can be developed and dosen empowerment, particularly by implementing the ISO 9000:2000 quality management system.
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