The purpose ofÂ this study is to determine the performance of public services in the Dinas Kependudukan dan CatatanSipil Kota Jambi. This study uses the concept ofÂ performance measurement with five indicators ofÂ productivity, qualityofÂ service, responsiveness, r esponsibility and accountability. These indica tors are used to measureÂ the efficiency andeffectiveness ofÂ services, quality ofÂ service received byÂ the public. The method used in this research is quantitativemethod. The research location is determined by the method ofÂ purposive, are determined by deliberate that the studywas conducted in the Depar tment of P opulation and Civil Registry. DataÂ collection techniques used in this study includeinterviews, observations, and literature. Based on the research findings that the productivity ofÂ public services interms ofÂ the ability ofÂ officers and service performance can be summed been efficient with an average result value of70% ofÂ respondents said either. The quality ofÂ service in terms ofÂ satisfaction ofÂ the performance ofÂ services,timeliness ofÂ service, comfortable environment and good infrastructure which is an average result ofÂ 41% while themeasured responsiveness of service delivery performance , kedesiplinan, service procedur es and speed ofÂ service.The final result thatÂ stands out from the responsiveness can be judged good quality with an average of 51% ofÂ goodquality, the next responsibility is measured on the suitability of cost and fairness ofÂ service delivery is good is seenfrom the average value ofÂ responsibility is 45% and the accountability ofÂ public service in the Department ofÂ Popula-tion and Jambi City Civil Registry, is goodÂ for 70% ofÂ respondentsÂ said that responsibility.
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