Journal of Engineering and Management in Industrial System
Vol 1, No 1 (2013)

ANALISIS PENGUKURAN KINERJA RUMAH SAKIT DENGAN MENGGUNAKAN METODE PERFORMANCE PRISM

Cahyawati, Amanda Nur (Unknown)
Pratikto, Pratikto (Unknown)
Soenoko, Rudy (Unknown)



Article Info

Publish Date
17 Jul 2013

Abstract

Good performance measurement is a measurement that covers all aspects of the stakeholders include investors, customer, employees, suppliers, regulators and communities. There is only one performance measurement that covers all aspects of stakeholders by using performance prism methods. Hospital X Malang is one example of an organization that use traditional performance measurement. Performance measurement has been done based on the financial side only, while the other aspects less noticed. Performance prism in this study aided by Analytical Hierarchy Process (AHP) and scoring system which includes objectives matrix and traffic light systems. The results was obtained 99 KPI consists of 17 investors, 35 customer, 16 employee, 15 supplier and 16 regulators and the community. Total index of the objective matrix is 7.9 and based on the traffic light system is in the yellow category.

Copyrights © 2013






Journal Info

Abbrev

jemis

Publisher

Subject

Industrial & Manufacturing Engineering

Description

Journal of Engineering and Management in Industrial System is a peer reviewed journal. The journal publishes original papers at the forefront of industrial and system engineering research, covering theoretical modeling, inventory, logistics, optimizations methods, artificial intelligence, bioscience ...