Saufika, Farah
Humanistic Network for Science and Technology (Address: Cemara street 25, Ds/Kec Sukorejo, Ponorogo, East Java, Indonesia 63453)

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The Influence of Customer Relationship Management Activities and Service Quality on Customer Satisfaction in Jagakarsa Health Center and Setiabudi Health Center Saufika, Farah; Aritonang, MGS.; Lesmana, Henky
Health Notions Vol 2 No 6 (2018): June 2018
Publisher : Humanistic Network for Science and Technology (Address: Cemara street 25, Ds/Kec Sukorejo, Ponorogo, East Java, Indonesia 63453)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.648 KB)

Abstract

This research was conducted to know the activity of Customer Relationship Management (CRM) and services quality that affect customer satisfaction in Jagakarsa health center and Setiabudi health center. Questionnaires with closed question designs were used as research instruments, and as many as 190 respondents were sampled in the study. Data analysis technique that used was quantitative descriptive method, SPSS 20 for windows program used to analyze obtained data after the research. This research showed that the activity of CRM and service quality influence customer satisfaction in Jagakarsa health center and Setiabudi health center. Partially, the significance value was 0.000, which means the model was accepted, it means the activity of CRM significantly affected the customer satisfaction. From different test that there was no significant difference of activity of CRM and service quality to customer satisfaction at Jagakarsa health center and Setiabudi health center and there was no significant difference between influence of CRM activity and service quality to patient satisfaction of BPJS and general in Jagakarsa health center and there was a significant difference from the influence of CRM activity and service quality to customer satisfaction in BPJS and general patient at Setiabudi health center. Keywords: Customer Relationship Management, Service quality, Customer satisfaction, Health center
PERAN MINAT BELAJAR DALAM MEMEDIASI PENGARUH COMPUTER SELF-EFFICACYDAN PENGGUNAAN INTERNET TERHADAP PRESTASI BELAJAR Saufika, Farah; Mahmud, Amir
Economic Education Analysis Journal Vol 7 No 3 (2018): Economic Education Analysis Journal
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.557 KB) | DOI: 10.15294/eeaj.v7i3.28311

Abstract

Penelitian ini bertujuan untuk menguji apakah terdapat pengaruh antara computer self-efficacy dan penggunaan internet terhadap prestasi belajar mata pelajaran MYOB, dengan minat belajar sebagai variabel intervening.Populasi dan sampel dalam penelitian ini adalah seluruh siswa kelas XI jurusan Akuntansi SMK Negeri 1 Salatiga yang berjumlah 93 siswa. Teknik pengumpulan data menggunakan metode dokumentasi dan kuesioner. Teknik analisis data yang digunakan adalah analisis statistik deskriptif, analisis jalur dan sobel test. Besarnya pengaruh variabel computer self-efficacy, penggunaan internet dan minat belajar terhadap prestasi belajar mata pelajaran MYOB sebesar 46,8%, 22,7%, dan 30,3%.Besarnya pengaruh computer self-efficacydan penggunaan internet terhadap minat belajar sebesar 29,3% dan 63,8%. Besarnya pengaruh computer self-efficacy melalui minat belajar sebagai variabel intervening terhadap prestasi belajar mata pelajaran MYOB sebesar 8,8%. Besarnya pengaruh penggunaan internet melalui minat belajar sebagai variabel intervening terhadap prestasi belajar mata peelajaran MYOB sebesar 19,3%. Kesimpulan dari penelitian ini adalah computer self-efficacy, penggunaan internet dan minat belajar berpengaruh secara positif terhadap prestasi belajar mata pelajaran MYOB baik langsung maupun tidak langsung.   This study aims to examine whether there are influence between computer self-efficacy and the internet use toward learning achievements’ students of MYOB subject through the interest as the mediation variabel.The population and sample of this study was all of the 11th grade accounting major students in SMK Negeri 1 Salatiga. They were 93 students. Data collection techniques used documentations and questionnaires methods. The methods used in data analysis were descriptive statistical analysis, path analysis, and sobel test. The effect of the computer self-efficacy, the internet use, and learning interest toward students’ learning achievements was 46,8%, 22,7, and 30,3%. The effect of computer self-efficacy and the internet use toward the interest, respectively was 29,3% and 63,8%. The effect of computer self-efficacy toward students’ learning achievements through the interest was 8,8%. The effect of the internet use toward students’ learning achievements trough the interest was 19,3%. The conclude of this study is computer self-efficacy, the internet use, and the interest have a positive and significant corelations toward students’ learning achievements on MYOB subject in 11th grade Accounting Major SMK Negeri 1 Salatiga either directly or indirectly.