Sudiarta, Made
Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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ANALISIS FAKTOR ASSURANCE IN SERVICE TERHADAP KEPUASAN WISATAWAN PENGGUNA JASA BIRO PERJALANAN WISATA DI BALI Sudiarta, Made
JURNAL KEPARIWISATAAN Vol 8 No 2 (2009): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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Abstract

This research is focused on the influence of service dimension to tourists' satisfaction concerning the service provided by travel agencies in Bali. The researched factors are those which closely related to services, in particular to tourism service. It is especially for tourism service that was developed by Parasuraman as one of the service dimensions such as assurance observed by six variables. Confirmatory factor analysis is used in this research, in which processed through validity and reliability test, Keiser Meyer Olkin (KMO) and Bartlett's Test. The result of research indicates that all the variables have significant validity and reliability level by alpha Cronbach value of more than 0.600. Keiser Meyer Olkin and Bartlett's Test indicate that all variables used in this research are relevant to the model by the value of more than 0,05. The variable of the analyzed service dimension which gives the strongest influence to the services provided by travel agency in Bali is quick and friendly service. From overall satisfaction point of view, it is obtained that tourists who use the travel agency's services during their trip in Bali are factually satisfied. As the indicators observed in this research show that travel agencies in Bali are able to conduct good service to tourists or visitors 
ANALISIS FAKTOR ASSURANCE IN SERVICE TERHADAP KEPUASAN WISATAWAN PENGGUNA JASA BIRO PERJALANAN WISATA DI BALI Sudiarta, Made
JURNAL KEPARIWISATAAN Vol 8 No 2 (2009): Kepariwisataan-September
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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Abstract

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KEUNIKAN DESA PENGLIPURAN SEBAGAI PENDORONG MENJADI DESA WISATA BERBASIS KERAKYATAN Sudiarta, Made; Nurjaya, I Wayan
SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Vol 5 No 3 (2015): November 2015
Publisher : Politeknik Negeri Bali

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Abstract

Desa Penglipuran merupakan salah satu desa yang memiliki ciri khas tersendiri sebagai desa wisata di Bali. Keberadaan desa wisata ini didukung oleh beberapa keunikan yang tidak dimiliki oleh desa-desa lain pada umumnya. Dalam penelitian ini digunakan metode kualitatif deskriptif analisis, dimana data yang diambil dari obyek penelitian adalah terdiri dari data dari unsur pengurus adat dan warga masyarakat desa setempat. Hasil penelitian menunjukkan bahwa berbagai keunikan ini mencakup sejarah desa, tata letak, sistem organisasi dan keunikan lainnya. Keunikan yang dimiliki Desa Penglipuran menjadikan daya dukung yang sangat baik dalam mengembangkan Desa Penglipuran sebagai desa wisata yang berbasis kerakyatan.