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PENGARUH KUALITAS PELAYANAN FREIGHT FORWARDING TERHADAP KEPUASAN PELANGGAN DI PT ARINDO JAYA MANDIRI SEMARANG Kumalasari, Devi; Astuti, Rif’ah Dwi; Joga, Jozef Bambang Tri
jobs Vol 1, No 1 (2015): Oktober 2015
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Abstract

This study aims to identify and explain the Impact of Customer’s Satisfaction Toward Service Quality at PT Arindo Jaya Mandiri Semarang with the population of 32 companies. Data used in this study is primary and the technique to collect data through questionnaire (questionnaire) with numeric scale measurement. To determine the impact of service quality on Customer’s Satisfaction can be partially seen from (T) test calculations and can be simultaneous seen from (F) test calculations. While determination (??) can be used to determine the direct effect of the variable of service upon customer’s satisfaction. After the data were analyzed by SPSS 17 the equation of Y = -3,149 + 0,200 X1 + 0,393 X2 + 0,261 X3 + 0,269 X4 + 0,215 X5 was founded. Further more the coefficient of determination (??) of 0.770 which means that the impact of service quality on customer’s satisfaction was 77% and the restis were determined by factors other than those being used in result of the study. Based on the data processing is done can be viewed and obtained significant value 0.000<0.05 of significance level. Based on the results of research conducted by the 32 respondents, it can be seen that the respondents expressed freight forwarding services is already well. It can be concluded that the hypothesis is accepted, meaning that there is effect of service quality on customers’ satisfaction.
ANALISIS PENGARUH LUAS KEBUN, PRODUKSI DAN HARGA EKSPOR CENGKEH TERHADAP VOLUME EKSPOR CENGKEH JAWA TENGAH Zuhri, Muhammad Hibatul Haqqi; Joga, Jozef Bambang Tri; Farouk, Umar
jobs Vol 2, No 2 (2016): Desember 2016
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Abstract

The purpose of this research to analyze relations between variable of the width of field plantation, production and pricing clove exports to the volume of exported cloves from central java .The method of analysis data used in the research is analysis multiple regression .The data used in the research are data time series quarter from year 2006- 2014 ( 9 years ) .The result showed that all three variables, the width of field plantation , production and pricing exports have simultaneously significant impact on the volume of exported cloves from central java.The width of field plantation and production have positive impact and significantly to the volume of exported cloves from central java while the price exports have negative impact and significantly to the volume of exports cloves central java
EXPORT ENHANCEMENT PLAN OF COCONUT SHELL CHARCOAL BRIQUETTE BY PT. INDRATMA SAHITAGUNA SEMARANG Sanjaya, Ghea Olivia Noora; Joga, Jozef Bambang Tri; Prasetya, Budi
jobs Vol 2, No 1 (2016): Oktober 2016
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Abstract

Coconut shell charcoal briquettes export has great prospect both from theabundant raw materials availability and the huge world market import quantity.PT. Indratma Sahitaguna Semarang utilizes this briquette to be used as analternative fuel substitute for oil, gas, and fuel wood that has not been developedby the industry.This research was carried out to analyze the coconut shell charcoal briquettesexport prospects, its production improvement, raw material inventory control, andthe marketing activities undertaken to meet the briquette export prospects by PT.Indratma Sahitaguna Semarang in 2017.The data in this research is historical data from 2011 to 2015. The obtained datasources are from PT. Indratma Sahitaguna Semarang, the FAO UN, Badan PusatStatistik, journals, books, and other sources. The analysis techniques used in thisresearch are descriptive analysis with trend calculation and Economic OrderQuantity (EOQ) Method.This study shows that PT. Indratma Sahitaguna Semarang has a bright andpromising prospect of exporting coconut shell charcoal briquettes. In order toprevent excess quantity of product, this company preferably uses a moderateproduction patterns so that the excess quantity of product in a given month can beallocated to production in the previous month to be used as finished goodsinventory.PT. Indratma Sahitaguna Semarang is expected to save Total Cost (TC) of Rp260,175,764 when applying Economic Order Quantity (EOQ) method forplanning during 2017. In order to achieve the export prospect, this companypreferably conducts marketing activities using STP Strategy.