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Analisis Kualitas Pelayanan yang Diberikan Koperasi Restu Berdikari Kecamatan Sungai Tebelian Kabupaten Sintang

JURNAL MANAJEMEN MOTIVASI Vol 9, No 3 (2013): MOTIVASI
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Muhammadiyah Pontianak

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Abstract

This study discusses the quality of service given the blessing of self-sustained cooperative Sungai Tebelian Kabupaten Sintang. This study aims to determine the quality of service that includes tangible dimension, reliability, responsiveness, assurance and empathy. This type of research used in this research is the survey method. Data collection techniques are the primary data, interviews, questionnaires. The study population numbered 808 members and 100 of whom were sampled. The selected sample of Purporsive Sampling with the criteria set by saving at least 5 months old and all members of the cooperative blessing respondents who self-sufficient savings and loans. Technical analysis is the analysis of the data used servqual score = score of expectation-perception score is calculating the difference or (Gap) to determine the quality of service. Of the five dimensions of service quality Restu Cooperative of Self-reliance can be concluded that the positive savings and loan service users are not satisfied with the quality of service cooperatives Restu Berdikari for service quality Servqual score of 0.37 was obtained. The analysis showed that the expected value is greater than the perceptions of members of the cooperative, means a greater quality of service expectations than on reality. The results of this study indicate members responses to service quality Restu Berdikari Cooperative shows that most responding dissatisfied. Items that are greatest difference is the responsiveness of the employees of cooperatives is 0.66.Keywords: Service Quality, Koperasi Restu Berdikari, Kabupaten Sintang

PENGARUH KEPUASAN TERHADAP LOYALITAS PELANGGAN SPEEDY PADA PT. TELKOM INDONESIA, TBK CABANG PONTIANAK

JURNAL PRODUKTIVITAS Vol 4, No 1 (2017): Jurnal Produktivitas 2017
Publisher : Universitas Muhammadiyah Pontianak

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepuasan terhadap loyalitas pelanggan Speedy pada PT. Telkom Indonesia, Tbk Cabang Pontianak. Metode yang digunakan dalam penelitian ini adalah survei. Populasi dalam penelitian ini adalah pelanggan pengguna Speedy pada PT. Telkom Indonesia,Tbk Cabang Pontianak pada Tahun 2015 yang berjumlah 7.314 orang. Sedangkan sampel yang digunakan sebanyak 100 orang yang berlangganan untuk pribadi, minimal telah berlangganan 3 bulan, dan pernah menyampaikan keluhan. Variabel yang digunakan dalam penelitian ini yaitu variabel kepuasan (X) yang terdiri dari berwujud (tangible), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (empathy); dan variabel loyalitas (Y).Berdasarkan hasil penelitian diketahui bahwa Y= 4,777  + 0,297 X, artinya jika unsur-unsur kepuasan konsumen (X) bernilai 0 (nol) maka loyalitas pelanggan Speedy pada PT. Telkom Indonesia,Tbk Cabang Pontianak akan bernilai 4,777. Nilai koefisien regresi sederhana variabel kepuasan konsumen (X) yang diperoleh sebesar 0,297 satuan, artinya jika nilai kepuasan konsumen (X) meningkat sebesar satu satuan, maka loyalitas pelanggan Speedy pada PT. Telkom Indonesia,Tbk Cabang Pontianak akan meningkat sebesar 0,297 satuan. Nilai koefisien korelasi (R)  yang diperoleh dari hasil pengolahan data adalah sebesar 0,456 yang artinya bahwa hubungan antara kepuasan pelanggan (X) terhadap loyalitas pelanggan Speedy PT. Telkom Indonesia,Tbk Cabang Pontianak (Y) adalah sedang. Nilai koefisien determinansi (R2) yang diperoleh dari pengolahan data adalah sebesar 0,208 yang artinya kontribusi atau sumbangan pengaruh kepuasan pelanggan (X) terhadap loyalitas pelanggan Speedy pada PT. Telkom Indonesia,Tbk Cabang Pontianak (Y) adalah sebesar 20,8%, sedangkan sisanya sebesar 79,2% dipengaruhi oleh faktor lain di luar penelitian ini.Kata Kunci : Kepuasan, Loyalitas, Speedy

Kualitas Pelayanan Pada Klinik PKU Muhammadiyah Kitamura Pontianak

JURNAL MANAJEMEN MOTIVASI Vol 10, No 3 (2014)
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Muhammadiyah Pontianak

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Abstract

This study aimed to analyze the quality of PKU Muhammadiyah Kitamura Clinic services. quality dimensions measured are Tangible (Tangible), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Guarantee and Assurance), Empathy (Empathy). This type of research is descriptive. Data collection techniques using a questionnaire (questionnaire), interviews, observation and documentation study. The study population was patients who seek treatment at the clinic ever PKU Muhammadiyah Kitamura. A sample set of 100 people, which is gained through judgment sampling. The analysis tool is servqual analysis and Cartesian diagram. From the analysis servqual, it can be seen that the difference in the average level of expectations with the level of satisfacti on is 0.69 and the results of research Cartesian diagram, known to the average value of patient satisfaction at PKU Muhammadiyah Kitamura Clinic was 4.05 and the average value the benefit of patients is 4.74. These results indicate that patients feel dissatisfied with the quality of service at PKU Muhammadiyah Kitamura Clinic.

Pengaruh Masa Kerja, Usia, Pangkat dan Golongan Terhadap Motivasi Kerja Pegawai Negeri Sipil Pada Kantor SAR Pontianak

JURNAL MANAJEMEN MOTIVASI Vol 11, No 1 (2015)
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Muhammadiyah Pontianak

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Abstract

This study discusses the effect of length of service, age, rank and groups to work motivation of civil officers in Pontianak SAR office. The study was correlational, the data obtained through interviews, observations, and questionnaires, and secondary data. The population is all employees in the office and SAR Pontianak using saturated sample. Using the chi-square analysis. Research results revealed that there was an effect on the motivation of working time civil servants SAR Office of Pontianak, because Chi Square Count 4.90> 0.0075 Chi Square Table. There is an effect of age on the Civil Service Office motivation SAR Pontianak, because Chi Square Count 0.23> Chi Square Table 0.16. No influence Rank and type of motivation SAR Office of the Civil Service Pontianak, because Chi Square Count 13.02

Analisis Kepuasan Mahasiswa Universitas Muhammadiyah Pontianak Terhadap Produk Tabungan Syariah Mandiri Pada Bank Syariah Mandiri (BSM) Cabang Pontianak

JURNAL MANAJEMEN MOTIVASI Vol 10, No 2 (2014)
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Muhammadiyah Pontianak

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Abstract

The purpose of this study was to determine the level of satisfaction of the students at the University of Muhammadiyah Pontianak Savings products Syariah Mandiri Bank Syariah Mandiri (BSM) Branch Pontianak. This study is a descriptive study, with the entire student population of the University of Muhammadiyah Pontianak ever open a savings account at Bank Syariah Mandiri Syariah Mandiri (BSM) Pontianak in 2013 was 2,225 people. Sampling using purposive sampling, which each faculty will be represented by 20 respondents, so the total respondents were 120 people. Data were collected through questionnaires and documents of the company. Research variable is the variable quality of service consisting of reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), and tangibles (physical evidence / real). Analyzer used in this research is importance performance analysis using Cartesian diagram. The results of this study indicate level of the average consumer satisfaction obtained X = 4.73 and the average rate of interest is Y = 4.07 which means that the average level of customer satisfaction is above the level of importance so overall the respondents are satisfied with the quality of service services provided by the Bank Syariah Mandiri Branch Pontianak. While the overall attributes associated with the fifth dimension is defined satisfaction level is above derive maximum satisfaction level, which is satisfied, except for some attributes such as queuing system at Bank Syariah Mandiri regular and attributes There are a large parking area and regularly at Bank Syariah Mandiri.

PENGINTEGRASIAN PENDIDIKAN, KESEHATAN, DAN PENDAPATAN DALAM UPAYA MENINGKATKAN DERAJAT KESEJAHTERAAN MASYARAKAT DI DESA 3T

BULETIN AL-RIBAATH Vol 14, No 2 (2017): Buletin Al-Ribaath
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat

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Abstract

Empaci village was underdeveloped particularly in education, public health, and economic sector. As a deprived area, support on those particular sectors were needed. Few integrated programs in education, health, and economy has been implemented to promote resident welfare. The programs started by recruiting students to play an active role to manage the programs. Most of the programs empowered local people by means of participative and communicative approach. The programs has been very successful in which it was fully supported by local government. As a result, new local public bodies have been formed including volunteer to remove illiteracy and posyandu cadres. In addition, medicinal herbal garden (toga) and commercial fishery was also erected to improve resident income. We also taught the locals to creat their own fish food from local materials. Keywords: people empowerment, Empaci village, 3T, integrated programs

Analisis Kualitas Pelayanan Taksi CV. Dhafin Transport Jurusan Pontianak-Pemangkat

JURNAL MANAJEMEN MOTIVASI Vol 12, No 1 (2016): MOTIVASI
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Muhammadiyah Pontianak

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui kualitas pelayanan CV. Dhafin Transport Jurusan Pontianak-Pemangkat. Bentuk penelitian yang digunakan dalam penelitian ini adalah metode deskriptif. Populasi dalam penelitian ini adalah semua konsumen CV. Dhafin Transport. Sampel dalam penelitian ini sebanyak 100 responden yang  menjadi pelanggan tetap pada CV. Dhafin Transport. Hasil penelitian dari kualitas pelayanan pada CV. Dhafin Transport jurusan Pontianak-Pemangkat dapat dilihat bahwa responden merasa puas, dengan nilai harapan sebesar Y= 4,32 dan nilai kepuasan lebih tinggi yaitu sebesar X= 4,51.Berdasarkan hasil analisis menggunakan diagram kartesius  bahwa variabel Assurance dan Tangible berada pada kuadran A menunjukkan faktor atau atribut yang dianggap, mempengaruhi kepuasan pelanggan, termasuk unsur-unsur jasa yang dianggap sangat penting, namun manajemen belum melaksanakannya sesuai keinginan responden sehingga mengecewakan/tidak puas. Variabel Emphaty berada pada kuadran B menunjukkan unsur jasa pokok yeng telah berhasil dilaksanakan perusahaan, untuk itu wajib dipertahankan. Unsur ini dianggap sangat penting dan sangat memuaskan. Variabel Reliability dan Responsiveness berada pada kuadran C menunjukkan beberapa faktor yang kurang penting pengaruhnya bagi pelanggan. Pelaksanaannya oleh perusahaan biasa-biasa saja tapi dianggap kurang memuaskan. Kata kunci : Kualitas pelayanan, kepuasan konsumen, loyalitas konsumen

Pengaruh Motivasi Terhadap Kinerja Karyawan Pelaksana Di Kantor Direksi PT. Perkebunan Nusantara XIII (Persero) Pontianak

JURNAL MANAJEMEN MOTIVASI Vol 12, No 2 (2016): MOTIVASI
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Muhammadiyah Pontianak

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Abstract

Penelitian ini bertujuan untuk mengetahuiPengaruh Motivasi Terhadap Kinerja Karyawan Pelaksana Di Kantor Direksi PT. Perkebunan Nusantara XIII (Persero) Pontianak.Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif,penelitian ini bertujuan untuk mengetahui keadaan yang sebenarnya atau persoalan-persoalan dari suatu fenomena. Populasi dalam penelitian ini adalah karyawan pelaksana di Kantor Direksi PT. Perkebunan Nusantara XIII (Persero) Pontianak yaitu sebanyak 174 orang, dan sampel yang diambil dalam penelitian ini adalah sebanyak 70 responden. Teknik pengambilan sampel dalam penelitian ini diambil dengan metode pengumpulan sampel secara sengaja (purposive sampling).Hasil Uji Regresi Linear Sederhana menunjukkan hal-hal sebagai berikut: persamaan atau estimasi regresi menerangkan bahwa apabila motivasi tidak ada atau sebesar 0 (nol) maka kinerja karyawan pelaksana di Kantor Direksi PT. Perkebunan Nusantara XIII (Persero) Pontianak sebesar 60,888. Perhitungan koefisien determinasi (R²) menunjukkan  bahwa sebanyak 92% kinerja karyawan pelaksana di Kantor Direksi PT. Perkebunan Nusantara XIII (Persero) Pontianak dipengaruhi oleh variabel motivasi dan sisanya sebanyak 8% dipengaruhi oleh faktor atau variabel lain di luar penelitian ini dan hasil uji secara uji hipotesis (uji kelayakan regresi sederhana) menunjukkan bahwa variabel motivasi berpengaruh signifikan terhadap kinerja karyawan pelaksana di Kantor Direksi PT. Perkebunan Nusantara XIII (Persero) Pontianak. Keyword: Motivasi, Kinerja Karyawan PT. Perkebunan Nusantara XIII (Persero) Pontianak

PENGARUH STRESS KERJA TERHADAP KINERJA PEGAWAI PENJAGA DAN TEKNISI SARANA BANTU NAVIGASI PELAYARAN PADA KANTOR DISTRIK NAVIGASI KELAS III PONTIANAK

JURNAL MANAJEMEN MOTIVASI Vol 13, No 1 (2017): Jurnal Manajemen Motivasi (Juni)
Publisher : Universitas Muhammadiyah Pontianak

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh stress kerja terhadap kinerja pegawai penjaga dan teknisi sarana bantu navigasi pelayaran pada Kantor Distrik Navigasi Kelas III Pontianak. Sampel menggunakan metode sampling jenuh yaitu dengan memilih langsung semua pegawai sebanyak 47 orang. Data dianalisis dengan regresi linier sederhana, koefisien korelasi sederhana, koefisien determinasi dan uji F dengan bantuan software SPSS 19.0 for windows.Hasil penelitian menunjukan persamaan regresi linear sederhana Y=88,669+0,022 X yang artinya jika stress kerja (X) sama dengan nol maka kinerja (Y) sebesar 88,669 satuan dan setiap kenaikan satu satuan stress kerja maka kinerja akan naik sebesar 0,022 satuan. Hasil Koefisien Korelasi Sederhana nilai korelasi antara stress kerja dan kinerja sebesar 0,488 yang berarti memiliki korelasi linear positif yang rendah. Hasil Koefisien Determinasi/R square sebesar 0,238. Dengan demikian variasi perubahan kinerja karyawan dapat dijelaskan oleh variabel stress kerja sebesar 23,8%, sedangkan sisanya 76,2% diterangkan oleh variabel di luar model persamaan regresi dalam penelitian ini. Hasil uji f pada pengujian hipotesis ini H1 diterima yang ditunjukkan dengan nilai probabilitas  sig. < 0,05.  Hal ini menunjukkan bahwa model regresi linier sederhana dapat digunakan dalam memprediksi hubungan stress kerja dan kinerja pegawai.Kata kunci:  Stress kerja dan kinerja karyawan

PEMBERDAYAAN MASYARAKAT DALAM PENGELOLAAN SUMBER BELAJAR DI LINGKUNGAN PENDIDIKAN ANAK USIA DINI

BULETIN AL-RIBAATH Vol 14, No 1 (2017): BULETIN AL-RIBAATH
Publisher : LPPM UM PONTIANAK

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Abstract

Education for kids is very important, especially from an early age. The right of every kid to gain proper education in order to develop knowledge and improving human resources. One model of applied learning is learning in environmental resource management. Parit Baru village Sungai Raya subdistrict of Kubu Raya has PAUD Permata Hati that have land that is not being used as a source of learning, the environmental conditions that can be used as a source of learning in early childhood learning is not being used to to source of learning  but it used to place waste throwers and grown shrubs, then the team IbM trying to help improve the knowledge and skills to empower communities to manage learning resources in early childhood environment Permata Hati to be environmentally beneficial for early childhood as a learning. The programs succesfully changed surrounding environment being more productive as kid’s learning sources. Kids can use their surrounding environment to learn espiacially about entrepreneurship It is expected that the managers, teachers, and the community can maintain and care for the existing environment to be a source of learning in PAUD Permata Hati. Keywords : learning source, environment, PAUD