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KEPUASAN KERJA, KOMITMEN ORGANISASI, ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN PUBLIK

Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 11 No 2 (2017): Jurnal Ilmiah Bisnis Dan Ekonomi Asia
Publisher : LPPM STIE ASIA

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Abstract

Penelitian ini bertujuan untuk mengetahui (1) pengaruh kepuasan kerja terhadap OCB, (2) pengaruh komitmen organisasi terhadap OCB, (3) pengaruh kepuasan kerja terhadap kualitas pelayanan publik, (4) pengaruh komitmen organisasi terhadap kualitas pelayanan publik, (5) pengaruh OCB terhadap kualitas pelayanan publik, dan (6) pengaruh tidak langsung kepuasan kerja dan komitmen organisasi terhadap kualitas pelayanan publik melalui OCB. Penelitian dilakukan di 3 (tiga) kantor kecamatan yang ada di kota Kediri. Sampel yang diambil sebanyak 90 responden dengan teknik purposive sampling. Pengumpulan data melalui observasi, wawancara, dan penyebaran kuesioner. Data yang diperoleh dianalisis dengan analisis jalur (path). Hasil penelitian menunjukkan (1) kepuasan kerja berpengaruh signifikan terhadap OCB, (2) komitmen organisasi berpengaruh signifikan terhadap OCB, (3) kepuasan kerja berpengaruh signifikan terhadap kualitas pelayanan publik, (4) komitmen organisasi berpengaruh signifikan terhadap kualitas pelayanan publik, (5) OCB berpengaruh signifikan terhadap kualitas pelayanan publik, (6) ada pengaruh tidak langsung kepuasan kerja terhadap kualitas pelayanan publik melalui OCB, sedangkan untuk komitmen organisasi tidak ada pengaruh tidak langsung terhadap kualitas pelayanan publik melalui OCB.

FAKTOR YANG MEMPENGARUHI PELANGGARAN ETIKA BISNIS

Jurnal Akademika Vol 14, No 2 (2016): Agustus 2016
Publisher : Jurnal Akademika

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Abstract

The background of this research news on the violation of business ethics, especiallythe circulation of rotten eggs is rampant in almost all parts of Indonesia. Thisnews is more interesting because researchers also found that the sale of eggs brokenfor consumption in one of the stalls in the traditional market in the town of Kedirithe biggest buyers are businessmen culinary / food. The purpose of this study wasto answer the problem formulation: (1) How is the sale of eggs broken / not fit forconsumption rated according to the theory of ethics ?; and (2) What factors aredriving sales of eggs broken / not suitable for consumption. This type of researchis descriptive because it tried to describe the view of ethical theory on the sale ofeggs broken / not worth taking to find the factors that drive the behavior of thesesales. The approach used is qualitative data collection techniques of directinterviews with the seller, observation, and literature study. The collected data isorganized, reduced, analyzed and translated so that it can be drawn conclusions.The results of this study can be concluded that the sale of eggs broken  forconsumption is contrary to the theory of utilitarianism, deontology, and thetheory of rights, and violating the principle of honesty, openness, and mutualbenefit. The driving factors for such violations are (1) the character (the seller doesnot want to be responsible in order to minimize losses), (2) lack of capital andknowledge (the seller said he did not know about the laws of consumer protectionand the danger of the eggs were flawed and scared many broken egg will makeslosses and working capital deficiency), and (3) lack of control authorities (the sellerexpects no socialization of the danger of the eggs were broken / defective anddissemination of consumer protection laws because it had never been there)Keyword: business ethics, circulation egg damage, theory of ethics

Implementasi Pelayanan Publik Berbasis Brand “Harmoni Kediri The Service City”

Ekspektra : Jurnal Bisnis dan Manajemen Vol 2, No 2 (2018)
Publisher : Universitas Dr. Soetomo

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Abstract

AbstrakHarmony Kediri The Service City adalah merek kota yang dirilis Kediri pada pertengahan 2016. Tujuan penelitian ini untuk mengetahui bagaimana implementasi layanan publik di Dispendukcapil Kediri berdasarkan Harmony Kediri The Service City brand. Metode penelitian ini adalah kualitatif dengan pendekatan studi kasus. Data dikumpulkan melalui wawancara dengan tiga birokrat dispendukcapil dan tiga orang Kediri yang telah melakukan pencatatan data lebih dari satu kali (sebelum dan sesudah merek dirilis). Hasil penelitian menunjukkan bahwa setelah merek Harmony Kediri The Service City, perubahan kebijakan pelayanan publik di dispendukcapil Kediri dapat dilihat dari prosedur pelayanan, persyaratan layanan, kompetensi personel layanan, proses layanan cepat, inovasi-layanan, inovasi dan pemenuhan fasilitas yang cukup nyaman. Hasilnya juga menunjukkan keberhasilan memposisikan Harmoni Kediri The Service City sebagai merek Kota di Kediri.Public Service Implementation Based On Brand "Harmoni Kediri The Service City" AbstractHarmony Kediri The Service City is a city brand released Kediri in mid 2016.  The purpose of this study to find out how the implementation of public services in Dispendukcapil Kediri based on the Harmony Kediri The Service City brand. This research method is qualitative with case study approach. Data were collected through interviews with three of bureaucrats dispendukcapil and three people of Kediri who had done data recording more than once (before and after brand released). The results showed that after the brand Harmony Kediri The Service City, the change of public service policy in dispendukcapil Kediri can be seen from service procedures, service requirements, the competence of service personnel, the process of rapid service , innovation-service, innovation and fulfillment of facilities that are quite comfortable . The result also shows the success of positioning Harmoni Kediri The Service City as City brand in Kediri.

PENGARUH KARAKTERISTIK PEKERJAAN,KEPUASAN KERJA, DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN BRI KEDIRI

Eksis: Jurnal Riset Ekonomi dan Bisnis Vol 11, No 1 (2016): April - September
Publisher : STIE PGRI Dewantara Jombang

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Abstract

AbstractOrganizational Citizenship Behavior (OCB) is the contribution of the individual exceeds the demands of his role in the workplace and reward performance gains, is expected to be a source of increased quality of employees. The purpose of this study was to determine the effect of job characteristics on job satisfaction and organizational commitment, the direct effect characteristic of the work of the OCB, the effect of job satisfaction on OCB, the influence of organizational commitment on OCB, and the indirect effect of job characteristics on OCB through employee satisfaction BRI branch office Kediri, BRI do with vision who wants to become a leading commercial bank and prioritizing customer satisfaction. This type of research is explanatory research. Samples taken are employees of BRI branch office Kediri many as 103 respondents. Data collection techniques used are questionnaires and interviews and data analysis techniques using path analysis (path analysis). The results showed that there was a direct and significant influence of: 1) the characteristics of the job to job satisfaction; 2) the characteristics of the work of the OCB, and 3) job satisfaction on OCB. The research also showed that, there was not a direct and significant effect of job characteristics on OCB through employee satisfaction and last, there was no significant effect of job characteristics on organizational commitment.Keyword: Organizational Citizenship behaviour (OCB), Job Chracteristic, Job Satisfaction, Organizational CommitmentAbstrakOrganizational Citizenship Behavior (OCB)merupakan kontribusi individu melebihi tuntutan perannya di tempat kerja dan reward perolehan kinerja, diharapkan dapat menjadi sumber peningkatan kualitas karyawan. Tujuan dari penelitian ini adalah untuk mengetahui  pengaruh karakteristik pekerjaan terhadap kepuasan kerja dan komitmen organisasi, pengaruh langsung karakterisik pekerjaan terhadap OCB, pengaruh kepuasan kerja terhadap OCB, pengaruh komitmen organisasi terhadap OCB, dan pengaruh tidak langsung karakteristik pekerjaan terhadap OCB melalui kepuasan kerja karyawan BRI kanca Kediri, berkaitan dengan visi BRI yang ingin menjadi bank komersial yang terkemuka dan mengedepankan kepuasan nasabah. Jenis penelitian adalah explanatory research. Sampel yang diambil merupakan karyawan BRI Kanca Kediri sebanyak 103 responden. Teknik pengumpulan data yang digunakan adalah kuesioner dan wawancara dan teknik analisa data menggunakan analisis jalur (path analysis). Hasil penelitian menunjukkan bahwa ada pengaruh langsung dan signifikan dari: 1) karakteristik pekerjaan terhadap kepuasan kerja; 2) karakteristik pekerjaan terhadap OCB, dan 3) kepuasan kerja terhadap OCB.Selain itu, ada pengaruh tidak langsung dan signifikan karakteristik pekerjaan terhadap OCB melalui kepuasan kerja karyawan dan terakhir, tidak ada pengaruh signifikan karakteristik pekerjaan terhadap komitmen organisasi.Kata Kunci: Organizational Citizenship behaviour (OCB), Karakteristik Pekerjaan, Kepuasan Kerja,    Komitmen Organisasi