Emma Surahman, Emma
Fakultas Farmasi Universitas Padjadjaran – Jatinangor

Published : 12 Documents
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EVALUASI PENGGUNAAN SEDIAAN FARMASI INTRAVENA UNTUK PENYAKIT INFEKSI PADA SALAH SATU RUMAH SAKIT SWASTA DI KOTA BANDUNG

Pharmaceutical Sciences and Research (PSR) Vol 5, No 1 (2008)
Publisher : Directorate of Research and Community Engagement, Universitas Indonesia

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Abstract

An usage evaluation of intravenous pharmaceutical dosage form for infectious dis-eases at one of the private hospitals in Bandung by retrospective method on October to December 2005 had been done based on the rationality of drug used according to the certain criteria. The result of the evaluation from 1170 prescriptions found that the combination of two or more drugs was 7.78%, no drug dose improper, no duplication of drug used, nor interaction with another drugs were found. The preparation of intravenous pharmaceutical dosage form had been well done, but the aseptic tech-nique still less of attention.Key words: usage evaluation, intravenous pharmaceutical dosage form, infectiousdisease.

Kualitas Hidup Pasien Kanker Payudara dengan Terapi Kombinasi Fluorouracil, Doxorubicin, dan Cyclofosfamide

Indonesian Journal of Clinical Pharmacy Vol 4, No 3 (2015)
Publisher : Indonesian Journal of Clinical Pharmacy

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Abstract

Pengobatan pada kanker payudara dengan kemoterapi kombinasi Fluorouracil, Doxorubicin, dan Cyclofosfamide (FAC) menimbulkan perbedaan kualitas hidup pasien yang penting untuk diketahui karena dapat menunjang keefektifan pengobatan. Tujuan penelitian ini adalah untuk mengukur perbedaan dan mengetahui dimensi yang memengaruhi kualitas hidup pasien kanker payudara dari setiap siklus kemoterapi di RS Hasan Sadikin Bandung. Jenis penelitian ini adalah observasional analitik dengan pedekatan potong lintang. Sebanyak 200 pasien kanker payudara dipilih secara purposive dan dipisahkan berdasarkan siklus terapi. Penilaian kualitas hidup dilakukan secara multidimensional menggunakan instrumen EORTC QLQ (European Organization for Research and Treatment of Cancer Quality of Life Questionnaire) C30 dan BR23. Analisis data dihitung menggunakan uji t independen dan regresi linier berganda. Hasil penelitian menunjukkan terdapat perbedaan kualitas hidup yang sangat signifikan antara skala fungsi QLQ-C30 baseline dengan terapi ke-5, skala gejala QLQ-C30 baseline dengan terapi ke-5, skala fungsi QLQ-BR23 baseline dengan terapi ke-1, 2, 3, 4, dan 5, skala gejala QLQ-BR23 baseline dengan terapi ke-4, kemudian perbedaan signifikan antara skala gejala QLQ-BR23 baseline denganterapi ke-1, 3, dan 5. Dimensi yang berpengaruh signifikan terhadap kualitas hidup adalah fungsi sosial, mual dan muntah, gangguan pernapasan, gangguan tidur, dan kesulitan keuangan.Kata kunci: BR23, EORTC QLQ C30, kanker payudara, kualitas hidupQuality of Life Patients with Breast Cancer Therapy Combination Fluorouracil, Doxorubicin, and CyclofosfamideTreatment of breast cancer with combination chemotherapy Florouracil, doxorubicin, and Cyclofosfamide (FAC) lead to differences in the quality of life of patients is important to know because it can support the effectiveness of patient treatment. The aim of the study was to measure the difference and know the dimensions that affect the quality of life of breast cancer patients from each cycle of chemotherapy in Hasan Sadikin Hospital. This research is an observational analytic cross sectional approach. A sample of 200 breast cancer patients who were selected purposively and separated based on cycles of therapy. Assessment of quality of life of patients is done using a multidimensional instrument EORTC QLQ (European Organization for Research and Treatment of Cancer Quality of Life Questionnaire) C30 and BR23. Data analysis was calculated using independent t test and linear regression. The results showed that there are differences in quality of life is very significant between QLQ-C30 functioning scale baseline with treatment 5, the QLQ-C30 symptom scale baseline therapy 5th, QLQ-BR23 function scale baseline with therapy 1st, 2nd, 3rd, 4th, and 5th, QLQ-BR23 symptoms scale baseline with therapy 4th, then a significant difference between scale symptoms of QLQ-BR23 baseline therapy with the 1st, 3rd, and 5th. Dimensions have a significant effect on quality of life is a social function, nausea and vomiting, dyspnea, sleep disorders and financial difficulties.Key words: BR23, breast cancer, EORTC QLQ C30, quality of life

Peran Kepemimpinan dan Employee Engagement terhadap Kinerja Individual Karyawan Instalasi Farmasi

Indonesian Journal of Clinical Pharmacy Vol 1, No 3 (2012)
Publisher : Indonesian Journal of Clinical Pharmacy

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Abstract

Ketidakpuasan karyawan terhadap kepala instalasi dapat menyebabkan kinerja karyawan menurun dan ketidakpuasan pelanggan. Salah satu cara  meningkatkan kinerja karyawan adalah denganmerasa terikat terhadap pekerjaannya (employee engagement). Salah satu faktor untuk meningkatkanemployee engagement adalah faktor kepemimpinan. Oleh karena itu, perlu dilakukan penelitian mengenai pengaruh kepemimpinan terhadap kinerja individual karyawan instalasi farmasi rumah sakit serta pengaruh employee engagement sebagai mediator. Sebanyak 79 karyawan instalasi farmasi dari dua rumah sakit swasta di Kota Bandung menjadi partisipan. Penelitian ini menggunakan teknik partial least square untuk menguji hubungan hipotesis. Hasil penelitian menunjukkan terdapat signifikansi antara kepemimpinan terhadap employee engagement (t value (12,84) > t-tabel (1,64)), signifikansi employee engagement terhadap kinerja individual (t value (3,83) > t-tabel (1,64)). Kepemimpinan terhadap kinerja individual (t value (0,45) < t-tabel (1,64)) tidak terdapat pengaruh dan signifikansinya. Employee engagement memediasi hubungan antara kepemimpinan dan kinerja individual.Kata kunci: Kepemimpinan, employee engagement, kinerja individual Role of Leadership and Employee Engagement towards Individual Performance of Pharmacy EmployeesAbstractEmployees dissatisfaction to the head of the hospital pharmacy will decrease employees performanceand unsatisfied customers. To solve the problems, employees should be based on performance as customer expectations in providing services. One of the ways to improve the performance of the employees, they must feel engage to the work. One of the factors to improve employee engagement isthe leadership factor. Therefore, it is necessary to study the impact of leadership on individual performance employee in hospital pharmacy and also the influence of employee engagement as a mediator. A total of 79 employees from the pharmacy in two private hospitals in Bandung became theparticipants. This study used the technique of partial least squares to test the hypothesized relationships.The results showed that there were significant between leadership to employee engagement (t value (12,84) > t-table (1.64)), the significance of employee engagement on individual performance (t value (3.83) > t-table (1.64)). In contrast, there was no influence and significance in leadership on individual performance (t value (0.45) < t-table (1.64)). Employee engagement fully mediated the relationshipbetween leadership and individual performance. Therefore, improving pharmacy services is a set of actions and involvement of pharmacy employees who are consistent, sustainable and clear. Key words: Leadership, employee engagement, individual performance

Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan terhadap Niat Beli Obat di Depo Farmasi Anggrek RSUP Dr. Hasan Sadikin, Bandung

Indonesian Journal of Clinical Pharmacy Vol 5, No 1 (2016)
Publisher : Indonesian Journal of Clinical Pharmacy

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Abstract

Kualitas pelayanan dengan dimensi bukti langsung, daya tanggap, kehandalan jaminan, dan empati dapat memengaruhi kepuasan pelanggan yang selanjutnya berujung pada niat membeli pelanggan. Berdasarkan laporan bulanan instalasi farmasi hanya sekitar 30% pasien yang membeli obat di depo farmasi Anggrek dari pasien yang berkunjung ke Poliklinik Spesialis Anggrek RSUP Dr. Hasan Sadikin. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap niat beli pelanggan di depo farmasi Anggrek RSHS. Metode yang digunakan adalah metode survei analitik dengan rancangan penelitian potong lintang. Sampel yang digunakan sebanyak 200 pasien yang terdiri dari 104 pelanggan dengan lebih dari satu kali kunjungan dan 96 pelanggan yang satu kali kunjungan ke poliklinik tersebut. Pengumpulan data menggunakan kuesioner dan dianalisis menggunakan aplikasi Smart PLS V 2.0. Kualitas pelayanan berpengaruh terhadap kepuasan pelanggan dengan dengan nilai t-hitung 12,755 (lebih besar dari t tabel 1,983). Kepuasan pelanggan berpengaruh terhadap niat beli dengan nilai t-hitung 5,012 (lebih besar dari t tabel 1,983). Kualitas pelayanan berpengaruh terhadap niat beli dengan nilai t-hitung 1,455 (lebih kecil dari t tabel 1,983). Kualitas pelayanan memengaruhi pelanggan sehingga pelanggan tidak berniat membeli obat di depo farmasi yaitu ketidakteresediaan konseling, waktu tunggu yang lama, kebutuhan akan ruang konseling khusus, ruang tunggu yang luas, dan kelengkapan obat.Kata kunci: Kepuasan pelanggan, kualitas pelayanan, niat beli Influence Service Quality and Customer Satisfaction towards Drug Purchase Intention in Anggrek Outpatient Pharmacy Depo at Hasan Sadikin Hospital The quality of service is an evaluation which focused on customer’s awareness about a structural construction of a service or product that involves 5 main aspects which are tangibility, empathy, responsiveness, reliability and assurance. Based on monthly reports of pharmacy installation only about 30% of patients buy drugs in the Anggrek out patient depo out off patients visiting Anggrek out patient specialist clinic in Dr. Hasan Sadikin Hospital. The aim of this study is to determine the effect of service quality and customer satisfaction to purchase intention in the Anggrek out patient depo Hasan Sadikin hospital at Bandung. The method used in this study is analytical survey with cross sectional design. The samples used were 200 patients, consist of 104 customers who have visited more than one times and 96 first visit costumer to this clinic. Data was collected using a questionnaire and analyzed using Smart PLS V 2.0 software. The results of this study showed that the service quality with tangible dimensions, reliability, responsiveness, assurance, and empathy are affecting the customer satisfaction with a score of 12.755 t-count (greater than t-table 1.983 ) and a positive value of the original sample of 0.800. Customer satisfaction affecting the customer purchase intentions with t-count is greater than t-table values of 5.012 and 0.726 of the original positive sample. While the service quality does not directly influence customer purchase intention with the t-test is smaller than t-table is 1.455 and the negative of the original sample -0.287. Some of service quality influence customers that causes not purchasing drugs from the out patient depo there are effect of unavailability of counseling, long waiting time of service, the need for special counseling room, a spacious waiting room, and the completeness of drug availability.Key words: Customer satisfaction, purchase intention, quality of service

Revitalisasi Manajemen Sediaan Farmasi sebagai Upaya Peningkatan Kepuasan Pelanggan Rawat Jalan pada Salah Satu Rumah Sakit Swasta di Kota Bandung

Indonesian Journal of Clinical Pharmacy Vol 4, No 1 (2015)
Publisher : Indonesian Journal of Clinical Pharmacy

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Abstract

waktu yang tepat. Oleh karena itu, rumah sakit membutuhkan sistem manajemen farmasi yang baik. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pelanggan dan merevitalisasi manajemen sediaan farmasi di Rumah Sakit (RS) A untuk meningkatkan kepuasan pelanggan. Jenis penelitian yang digunakan adalah mixed method dengan pendekatan potong lintang. Penelitian kuantitatif menggunakan metode survei dengan kuesioner yang dianalisis dengan Partial Least Square (PLS). Hasil penelitian menunjukkan tanggapan karyawan IFRS terhadap manajemen sediaan farmasi di RS A berada pada kategori sangat baik (88,7%) dan tanggapan pelanggan terhadap manajemen sediaan farmasi di RS A pada kategori puas (75,1%). Pendekatan kualitatif menggunakan metode wawancara kepada kepala IFRS serta kepala unit pelayanan farmasi rawat jalan dan gudang farmasi. Manajemen sediaan farmasi di rumah sakit A sudah sesuai dengan standar yang telah ditetapkan pemerintah, akan tetapi masih perlu perbaikan di setiap kegiatan manajemen sediaan farmasi. Oleh karena itu, revitalisasi manajemen sediaan farmasi diperlukan sebagai upaya peningkatan kepuasan pelanggan.Kata kunci: Kepuasan pelanggan, manajemen sediaan farmasi, revitalisasiRevitalization of Pharmaceutical Supply Management as an Effort to Increase Outpatient Customer Satisfaction in One of Private Hospital in BandungHospital pharmacies are required to provide appropriate pharmaceutical preparation. Therefore, hospital needs good pharmacy management system. The aims of this study was to analyze customer satisfaction and revitalization of pharmaceutical management in hospital A to improve customer satisfaction. This study was used cross sectional study with quantitative and qualitative approaches. Quantitative approach used survey method with questionnaires and data was analyzed by Partial Least Square (PLS). The results showed that the response to the IFRS employees of pharmaceutical management in hospital A had a very good categories (88.7%) and customer responses to pharmaceutical supply management in hospital A in the category satisfied (75.1%). A qualitative approach using interviews with the head of the hospital pharmacy as well as the head unit of the outpatient pharmacy services and pharmacy warehouse. Pharmaceutical management in hospital A is appropriate to the standards by the government, but still needs improvement in pharmaceutical management. Therefore, revitalization of pharmaceutical management is needed as an effort to increase customer satisfaction.Key words: Customer satisfaction, pharmaceutical management, revitalization

Pengaruh Penilaian Prestasi Kerja dan Kompensasi terhadap Kinerja Tenaga Teknis Kefarmasian Non-PNS Instalasi Farmasi RSUP Dr. Hasan Sadikin

Indonesian Journal of Clinical Pharmacy Vol 5, No 4 (2016)
Publisher : Indonesian Journal of Clinical Pharmacy

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Abstract

Kinerja adalah hasil kerja secara kualitas dan kuantitas yang dicapai oleh seorang pegawai. Penelitian ini bertujuan untuk mengetahui pengaruh penilaian prestasi kerja dan kompensasi terhadap kinerja pegawai Tenaga Teknis Kefarmasian Non-PNS Instalasi Farmasi. Metode yang digunakan adalah metode survei analitik dengan rancangan potong lintang. Sampel yang digunakan 102 karyawan instalasi farmasi kompetensi Tenaga Teknis Kefarmasian dengan status kepegawaian Non-PNS. Pengumpulan data menggunakan kuesioner dan dianalisis menggunakan analisis jalur. Hipotesis pertama penilaian prestasi kerja memengaruhi kinerja (t hitung 4,038 > t tabel 1,984). Hipotesis kedua adalah kompensasi memengaruhi kinerja (t hitung 3,739 > t tabel 1,984). Hipotesis ketiga adalah penilaian prestasi kerja memengaruhi kompensasi (t-hitung 10,208 > t tabel 1,984). Penilaian prestasi kerja dan kompensasi berpengaruh sebesar 51,68% terhadap kinerja pegawai. Penilaian prestasi kerja dan kompensasi masing‑masing berpengaruh sebesar 27% dan 24,68% sedangkan 48,32% merupakan variabel lain yang tidak diteliti. Kinerja Tenaga Teknis Kefarmasian Non-PNS Instalasi Farmasi RSUP Dr. Hasan Sadikin dipengaruhi oleh penilaian prestasi kerja dan kompensasi dengan total pengaruh sebesar 51,68%.Kata kunci: Kinerja, kompensasi, penilaian prestasi kerja, tenaga teknis kefarmasianThe Impact of Performance Appraisal and Compensation to Performance of Pharmacy Technical Personnel Non-Civil Servants at Hasan Sadikin Hospital Abstract Performance is the result of the quality and quantity of work achieved by an employee. This study aimed to determine the effect of performance appraisal and compensation to performance of Pharmacy Technical Personnel Non Civil Servants. This study used analytic survey with cross-sectional study design. The sample are 102 pharmacy employees. Data was collected by using questionnaires and analyzed using path analysis. The first hypothesis is the performance appraisal affect the performance (t value 4,038 > t table 1.984). The second hypothesis is the compensation affects the performance (t value 3.739 > t table 1.984). The third hypothesis is the performance appraisal affects the compensation (t value 10.208 > t table 1.984). Performance appraisal and compensation affected employee performance by51.68%. Performance appraisal and compensation affected employee performance by 27% and 24.68% respectively, while 48.32% is other variable that is not investigated. Performance of Pharmacy Technical Personnel Non Civil Servants in RSUP DR. Hasan Sadikin is influenced among others by the performance appraisal and compensation with a total effect of 51.68%.Keywords: Compensation, performance, performance appraisal, pharmacy technical personnel

Evaluasi Manajemen Obat dan Hubungannya dengan Kualitas Pelayanan Farmasi Rawat Jalan di Salah Satu Rumah Sakit Kota Pontianak

Indonesian Journal of Clinical Pharmacy Vol 5, No 1 (2016)
Publisher : Indonesian Journal of Clinical Pharmacy

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Abstract

Saat ini pemerintah berupaya mewujudkan Sistem Jaminan Sosial Nasional (SJSN) bahwa setiap rakyat Indonesia berhak atas jaminan sosial untuk dapat memenuhi kebutuhan dasar hidup yang layak. Penelitian ini bertujuan untuk mengetahui gambaran manajemen obat farmasi rawat jalan RS X dan menganalisis hubungan manajemen obat dengan kualitas pelayanan farmasi rawat jalan RS X. Manajemen obat ini termasuk perencanaan, pengorganisasian, pengarahan, dan pengawasan. Penelitian ini menggunakan pendekatan kuantitatif, yaitu analitik observasional dengan rancangan cross sectional study dengan sampel penelitian pelanggan farmasi rawat jalan di RS X. Pengumpulan data menggunakan kuesioner dari 100 orang pelanggan rawat jalan dengan menggunakan metode consecutive sampling. Hasil penelitian mengunakan Pearson Correlation menunjukkan hubungan manajemen obat dengan kualitas pelayanan farmasi rawat jalan yang bermakna dengan nilai untuk aspek perencanaan (r=0,626; p<0,001), pengorganisasian (r=0,409; p<0,001), pengarahan (r=0,359; p<0,001), dan pengawasan (r=0,426; p<0,001) dengan R2 multiple 66,80%. Gambaran manajemen obat di farmasi rawat jalan RS X menghasilkan nilai rata-rata 96,90% sehingga berada dalam kategori sangat baik dan membuktikan hubungan kuat antara empat fungsi manajemen obat terhadap kualitas pelayanan farmasi rawat jalan RS X.Kata kunci: Evaluasi manajemen obat, kualitas pelayanan, Pearson Correlation  Evaluation Management of Drugs and Relations with Quality of Outpatient Pharmacy Services in One of Hospital Pontianak City Nowadays government policy which embodies the National Social Security System (SJSN) where the presence of this system that every Indonesian people entitled to social security to be able to meet the basic needs of living. This study aims to describe the pharmaceutical drug outpatient management Hospital X Pontianak City and analyze the relationship management with the quality of pharmaceutical care medicine outpatient Hospital X Pontianak. This medication management including planning, organizing, directing, and monitoring. This study uses a quantitative approach which is an observational analytic research using cross sectional study with a sample of outpatient pharmacy customer research in Hospital X Pontianak. Collecting data using questionnaires from 100 customers outpatient with consecutive sampling method. The results using Pearson Correlation analysis showed the drug management relationship with the quality of outpatient pharmacy services which means the value of aspects planning (r=0.626; p<0,001), organizing (r=0.409; p<0,001), directing (r=0.359; p<0,001), and controlling (r=0.426; p<0,001) with R2 multiple 66.80%. The description of pharmaceutical drug management in outpatient Hospital X produce an average value 96.90% so as to be in very good category, there by proving the existence of a strong relationship between the four functions of management of the quality of pharmaceutical care medicine outpatient Hospital X.Key words: Evaluation medication management, Pearson Correlation, service quality

Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan terhadap Niat Beli Obat di Depo Farmasi Anggrek RSUP Dr. Hasan Sadikin, Bandung

Indonesian Journal of Clinical Pharmacy Vol 5, No 1 (2016)
Publisher : Universitas Padjadjaran

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Abstract

Kualitas pelayanan dengan dimensi bukti langsung, daya tanggap, kehandalan jaminan, dan empati dapat memengaruhi kepuasan pelanggan yang selanjutnya berujung pada niat membeli pelanggan. Berdasarkan laporan bulanan instalasi farmasi hanya sekitar 30% pasien yang membeli obat di depo farmasi Anggrek dari pasien yang berkunjung ke Poliklinik Spesialis Anggrek RSUP Dr. Hasan Sadikin. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap niat beli pelanggan di depo farmasi Anggrek RSHS. Metode yang digunakan adalah metode survei analitik dengan rancangan penelitian potong lintang. Sampel yang digunakan sebanyak 200 pasien yang terdiri dari 104 pelanggan dengan lebih dari satu kali kunjungan dan 96 pelanggan yang satu kali kunjungan ke poliklinik tersebut. Pengumpulan data menggunakan kuesioner dan dianalisis menggunakan aplikasi Smart PLS V 2.0. Kualitas pelayanan berpengaruh terhadap kepuasan pelanggan dengan dengan nilai t-hitung 12,755 (lebih besar dari t tabel 1,983). Kepuasan pelanggan berpengaruh terhadap niat beli dengan nilai t-hitung 5,012 (lebih besar dari t tabel 1,983). Kualitas pelayanan berpengaruh terhadap niat beli dengan nilai t-hitung 1,455 (lebih kecil dari t tabel 1,983). Kualitas pelayanan memengaruhi pelanggan sehingga pelanggan tidak berniat membeli obat di depo farmasi yaitu ketidakteresediaan konseling, waktu tunggu yang lama, kebutuhan akan ruang konseling khusus, ruang tunggu yang luas, dan kelengkapan obat.Kata kunci: Kepuasan pelanggan, kualitas pelayanan, niat beli Influence Service Quality and Customer Satisfaction towards Drug Purchase Intention in Anggrek Outpatient Pharmacy Depo at Hasan Sadikin Hospital The quality of service is an evaluation which focused on customer’s awareness about a structural construction of a service or product that involves 5 main aspects which are tangibility, empathy, responsiveness, reliability and assurance. Based on monthly reports of pharmacy installation only about 30% of patients buy drugs in the Anggrek out patient depo out off patients visiting Anggrek out patient specialist clinic in Dr. Hasan Sadikin Hospital. The aim of this study is to determine the effect of service quality and customer satisfaction to purchase intention in the Anggrek out patient depo Hasan Sadikin hospital at Bandung. The method used in this study is analytical survey with cross sectional design. The samples used were 200 patients, consist of 104 customers who have visited more than one times and 96 first visit costumer to this clinic. Data was collected using a questionnaire and analyzed using Smart PLS V 2.0 software. The results of this study showed that the service quality with tangible dimensions, reliability, responsiveness, assurance, and empathy are affecting the customer satisfaction with a score of 12.755 t-count (greater than t-table 1.983 ) and a positive value of the original sample of 0.800. Customer satisfaction affecting the customer purchase intentions with t-count is greater than t-table values of 5.012 and 0.726 of the original positive sample. While the service quality does not directly influence customer purchase intention with the t-test is smaller than t-table is 1.455 and the negative of the original sample -0.287. Some of service quality influence customers that causes not purchasing drugs from the out patient depo there are effect of unavailability of counseling, long waiting time of service, the need for special counseling room, a spacious waiting room, and the completeness of drug availability.Key words: Customer satisfaction, purchase intention, quality of service

Revitalisasi Manajemen Sediaan Farmasi sebagai Upaya Peningkatan Kepuasan Pelanggan Rawat Jalan pada Salah Satu Rumah Sakit Swasta di Kota Bandung

Indonesian Journal of Clinical Pharmacy Vol 4, No 1 (2015)
Publisher : Universitas Padjadjaran

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Abstract

waktu yang tepat. Oleh karena itu, rumah sakit membutuhkan sistem manajemen farmasi yang baik. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pelanggan dan merevitalisasi manajemen sediaan farmasi di Rumah Sakit (RS) A untuk meningkatkan kepuasan pelanggan. Jenis penelitian yang digunakan adalah mixed method dengan pendekatan potong lintang. Penelitian kuantitatif menggunakan metode survei dengan kuesioner yang dianalisis dengan Partial Least Square (PLS). Hasil penelitian menunjukkan tanggapan karyawan IFRS terhadap manajemen sediaan farmasi di RS A berada pada kategori sangat baik (88,7%) dan tanggapan pelanggan terhadap manajemen sediaan farmasi di RS A pada kategori puas (75,1%). Pendekatan kualitatif menggunakan metode wawancara kepada kepala IFRS serta kepala unit pelayanan farmasi rawat jalan dan gudang farmasi. Manajemen sediaan farmasi di rumah sakit A sudah sesuai dengan standar yang telah ditetapkan pemerintah, akan tetapi masih perlu perbaikan di setiap kegiatan manajemen sediaan farmasi. Oleh karena itu, revitalisasi manajemen sediaan farmasi diperlukan sebagai upaya peningkatan kepuasan pelanggan.Kata kunci: Kepuasan pelanggan, manajemen sediaan farmasi, revitalisasiRevitalization of Pharmaceutical Supply Management as an Effort to Increase Outpatient Customer Satisfaction in One of Private Hospital in BandungHospital pharmacies are required to provide appropriate pharmaceutical preparation. Therefore, hospital needs good pharmacy management system. The aims of this study was to analyze customer satisfaction and revitalization of pharmaceutical management in hospital A to improve customer satisfaction. This study was used cross sectional study with quantitative and qualitative approaches. Quantitative approach used survey method with questionnaires and data was analyzed by Partial Least Square (PLS). The results showed that the response to the IFRS employees of pharmaceutical management in hospital A had a very good categories (88.7%) and customer responses to pharmaceutical supply management in hospital A in the category satisfied (75.1%). A qualitative approach using interviews with the head of the hospital pharmacy as well as the head unit of the outpatient pharmacy services and pharmacy warehouse. Pharmaceutical management in hospital A is appropriate to the standards by the government, but still needs improvement in pharmaceutical management. Therefore, revitalization of pharmaceutical management is needed as an effort to increase customer satisfaction.Key words: Customer satisfaction, pharmaceutical management, revitalization

Pengaruh Penilaian Prestasi Kerja dan Kompensasi terhadap Kinerja Tenaga Teknis Kefarmasian Non-PNS Instalasi Farmasi RSUP Dr. Hasan Sadikin

Indonesian Journal of Clinical Pharmacy Vol 5, No 4 (2016)
Publisher : Universitas Padjadjaran

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Abstract

Kinerja adalah hasil kerja secara kualitas dan kuantitas yang dicapai oleh seorang pegawai. Penelitian ini bertujuan untuk mengetahui pengaruh penilaian prestasi kerja dan kompensasi terhadap kinerja pegawai Tenaga Teknis Kefarmasian Non-PNS Instalasi Farmasi. Metode yang digunakan adalah metode survei analitik dengan rancangan potong lintang. Sampel yang digunakan 102 karyawan instalasi farmasi kompetensi Tenaga Teknis Kefarmasian dengan status kepegawaian Non-PNS. Pengumpulan data menggunakan kuesioner dan dianalisis menggunakan analisis jalur. Hipotesis pertama penilaian prestasi kerja memengaruhi kinerja (t hitung 4,038 > t tabel 1,984). Hipotesis kedua adalah kompensasi memengaruhi kinerja (t hitung 3,739 > t tabel 1,984). Hipotesis ketiga adalah penilaian prestasi kerja memengaruhi kompensasi (t-hitung 10,208 > t tabel 1,984). Penilaian prestasi kerja dan kompensasi berpengaruh sebesar 51,68% terhadap kinerja pegawai. Penilaian prestasi kerja dan kompensasi masing‑masing berpengaruh sebesar 27% dan 24,68% sedangkan 48,32% merupakan variabel lain yang tidak diteliti. Kinerja Tenaga Teknis Kefarmasian Non-PNS Instalasi Farmasi RSUP Dr. Hasan Sadikin dipengaruhi oleh penilaian prestasi kerja dan kompensasi dengan total pengaruh sebesar 51,68%.Kata kunci: Kinerja, kompensasi, penilaian prestasi kerja, tenaga teknis kefarmasianThe Impact of Performance Appraisal and Compensation to Performance of Pharmacy Technical Personnel Non-Civil Servants at Hasan Sadikin Hospital Abstract Performance is the result of the quality and quantity of work achieved by an employee. This study aimed to determine the effect of performance appraisal and compensation to performance of Pharmacy Technical Personnel Non Civil Servants. This study used analytic survey with cross-sectional study design. The sample are 102 pharmacy employees. Data was collected by using questionnaires and analyzed using path analysis. The first hypothesis is the performance appraisal affect the performance (t value 4,038 > t table 1.984). The second hypothesis is the compensation affects the performance (t value 3.739 > t table 1.984). The third hypothesis is the performance appraisal affects the compensation (t value 10.208 > t table 1.984). Performance appraisal and compensation affected employee performance by51.68%. Performance appraisal and compensation affected employee performance by 27% and 24.68% respectively, while 48.32% is other variable that is not investigated. Performance of Pharmacy Technical Personnel Non Civil Servants in RSUP DR. Hasan Sadikin is influenced among others by the performance appraisal and compensation with a total effect of 51.68%.Keywords: Compensation, performance, performance appraisal, pharmacy technical personnel