Euis Saribanon, Euis
STMT Trisakti

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Through Performance-Based Planning to Improve The Service Quality of Economy-Class Trains Sitorus, Budi; Irpan H. S., Tulus; Saribanon, Euis
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 3 (2015): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

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Abstract

Commuter train is one mode of transportation that get PSO aid from the government. The problems related to PSO (Public Service Obligation), among others, are the absence of a common perception on the understanding/definition of PSO and yet all PSO activities are done through a tender process, different basic calculation on the required PSO fund among PSO-executing SOEs, no separation between PSO business activities and non- PSO business activities in the financial statement. In addition, the compensation given by the government for PSO assignment is not sufficient, so that the commuter train service faces many disruptions. For example, the matter of delay reflects that train is not reliable, rails and bridges are not in the prime condition, the signal has been fade, overflow electric current (pantograph)is frequently disrupted. The purpose of this study is to understand and evaluate the provision of PSO in order to maximize the commuter train services. The benefit of this research is to contribute ideas related to the administration of PSO so that people can feel the benefits. The method used is qualitative approach, descriptive analysis, and evaluation on the policy of PSO provision. The results of this study are divided into: PSO provision for economy-class trains, commuter services in Jabodetabek, asserting the separation of service types, support for PSO service improvement, and performance-based planning concept. Keywords: PSO provision, performance-based planning.
KEPUASAN PENGGUNA JASA TRANSPORTASI UNTUK MENINGKATKAN LOYALITAS Saribanon, Euis; Sitanggang, Rohana; Amrizal, Amrizal
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 3 (2016): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

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Abstract

This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land Transport service at central office /Prime Pull Perum Damri in Jakarta. The population is Perum DAMRI customers who have used the services of Perum DAMRI several times for several destinations. While the sample is Perum DAMRI customers in the Region of DKI Jakarta of 125 respondents, using purposive sampling. The analysis used in this research is Path Analysis Method. The calculations indicate that the variables of service quality to customer satisfaction is significant. Based on calculations, it is indicated that the ticket fare variable to consumer satisfaction is significant. Consumer satisfaction can be an intervening variable between service quality and loyalty of consumers. Consumer satisfaction can be an intervening variable between the ticket fare to the customers’ loyalty. Based on the test results, the variable of consumer satisfaction on customer loyalty is significant, Adjusted R Square (R2) of 0.981 shows that 98.1 % of the variance or consumer loyalty is determined by the independent variables and intervening variables in the regression equation
EVALUATION ON THE PSO PROVISION FOR COMMUTER TRAINS THROUGH PERFORMANCE-BASED PLANNING TO IMPROVE THE SERVICE QUALITY OF ECONOMY-CLASS TRAINS Sitorus, Budi; Sitorus, Tulus Irfan Harsono; Saribanon, Euis
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 3 (2015): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Original Source | Check in Google Scholar | Full PDF (241.139 KB)

Abstract

Commuter train is one mode of transportation that get PSO aid from the government. The problems related to PSO, among others, are the absence of a common perception on the understanding/definition of PSO and yet all PSO activities are done through a tender process, different basic calculation on the required PSO fund among PSO-executing SOEs, no separation between PSO business activities and non-PSO business activities in the financial statement. In addition, the compensation given by the government for PSO assignment is not sufficient, so that the commuter train service faces many disruptions. For example, the matter of delay reflects that train is not reliable, rails and bridges are not in the prime condition, the signal has beenthe signal has been fade, overlow electric current (pantograph) is frequently disrupted.The purpose of this study is to know, understand and evaluate the provision of PSO in order to maximize the commuter train services. The benefit of this research is to contribute ideas related to the administration of PSO so that people can feel the benefits. The method used is qualitative approach, descriptive analysis, and evaluation on the policy of PSO provision. The results of this study are divided into: PSO provision for economy-class trains, commuter services in Jabodetabek, asserting the separation of service types, support for PSO service improvement, and performance-based planning concept.