Ahyar Yuniawan
Jurusan Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro

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PENGARUH PROFESIONALISME PEMERIKSA PAJAK, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN Cahyani, Nur; Yuniawan, Ahyar
Jurnal Bisnis dan Ekonomi Vol 17, No 1 (2010): Vol. 17 No. 1 Maret 2010
Publisher : Jurnal Bisnis dan Ekonomi

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This study aims to examine the effect of professionalism on the tax examiner jobsatisfaction and organizational commitment and its impact on improving employee performance.All the variables were based on the results of previous research, namely: Al-Meer (1989) and McNeese-Smith (1996), Shafer et al., (2001); Sagie and Krausz (2003); Lui et al., (2003) ; Cohenand Col, (2004) and Rizvi and Eliot (2005). Use of these variables can solve problems that occuron Regional Tax Office in Semarang, namely achievement of LPP settlement that does not reachthe target. Samples are tax inspectors in Semarang, some 171 tax inspectors. Structural EquationModeling (SEM), which is run by the AMOS software was used to analyze the data, the resultsshowed that the professionalism of the tax inspector has a positive and significant impact on jobsatisfaction, organizational commitment and employee performance. Job satisfaction has apositive and significant impact on employee performance and organizational commitment has apositive and significant impact on employee performance. The empirical findings indicate that toimprove employee performance in the tax office in Semarang area, need to pay attention tofactors such as tax inspectors professionalism, job satisfaction and organizational commitmentbecause of these factors proved to influence the level of employee performance.Keywords: professional tax inspectors, job satisfaction, organizational commitment, andemployee performance.
ANALISIS PENGARUH KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL TERHADAP TURNOVER INTENTIONS Witasari, Lia; Mas’ud, Fuad; Yuniawan, Ahyar
Jurnal Bisnis dan Ekonomi Vol 18, No 1 (2011): Vol. 11 No. 1 Maret 2011
Publisher : Jurnal Bisnis dan Ekonomi

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Turnover intentions in hospitality industry is a signal of the employee turnover in theindustry. The company shall give a serious attention because a high turnover within a companycan interrupt activities and productivities. Beside, turnover can also create instability anduncertainty of employee condition. According to the above, the researcher argues that it isnecessary to have a further examination about the relationship between job satisfaction andorganizational commitment, and turnover intentions in the hospitality industry. The deep theoryanalysis of variables affecting turnover intentions brings the researcher to develop a researchmodel consisting of three variables which are job satisfaction, organizational commitment, andturnover intentions as well as three research hypotheses. Data of job satisfaction, organizationalcommitment and turnover intentions is obtained through interviews using questionnaires to 142respondents who are employees of the Novotel Hotel. Then, data is analyzed using StructuralEquation Modeling (SEM) Technique of Analysis. The result of the three research hypotheses testusing SEM shows that job satisfaction has a positive and significant effect on organizationalcommitment, organizational commitment has a positive and significant effect on turnoverintentions, and job satisfaction statistically proven that it does not have any significant effect onturnover intentions. Based on that results, therefore the research questions are solved. Thatturnover intentions is affected by organizational commitment. Therefore, in order to push theturnover intentions in a low number, the management need to take efforts to improve theorganizational commitment of the employees.Key Words: job satisfaction, organizational commitment, turnover intention
ANALISIS PENGARUH KESADARAN MEREK, PERSEPSI KUALITAS DAN LOYALITAS MEREK TERHADAP NILAI PELANGGAN MOBIL MEREK TOYOTA Yunitasari, Herma; Yuniawan, Ahyar
STUDI MANAJEMEN DAN ORGANISASI Vol 3, No 2 (2006)
Publisher : Faculty of Economics and Business Diponegoro University

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ABSTRACT Consumers will always consider any benefits they would receive or costs they would have to pay when they want to buy a product. This critical consideration happen as the information dissemination that using information technology has made them to be more careful when they received product offers. In this situation, product quality is relatively depend on the consumer’s judgement or the value that expected by customer. As consequence, producer must give strong consideration on customer value (Eka, 2001) in which value would be created through brand, process and service (Kertajaya, 1994 in Irawan, 1995). The study was aimed to find the significant impact of brand awareness, quality perception and brand loyalty on customer value. The survey method was employed in this study. The respondents would ones who have car on their own and used it for at least one year. All items in this survey were adopted from several scholars in Baldauf et al. (2003). Linear regression analysis was used to test the hypothesized model statistically to determine the extent to which the proposed model is consistent with the sample data. The study results showed that all variables have significant effect to customer value. Hypothesis tests has showed that brand loyalty has the biggest (33.5%) effect on customer value which followed by quality perception (32.1%) and brand awareness (29.1%). It could be conclude that all independent variable partially has significant impact on customer value. F test also showed a significant value (34.794). It seemed that this research showed vary good results where the sample data has significant support to the proposed model. The study results could be taken into account to determine any policies that link the all variables which were have taken into account. Keywords: customer value; survey method; linear regression analysis
ANALISIS PENGARUH IKLIM KERJA DAN PENGEMBANGAN KARIR TERHADAP KOMITMEN KARIR: KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING (Studi kasus pada karyawan PT Pertamina (Persero) Pemasaran Wilayah Jawa Tengah dan DIY) Adi Siswanto, Eko; Yuniawan, Ahyar
Diponegoro Journal of Management Volume 1, Nomor 4, Tahun 2012
Publisher : Faculty of Economics and Business Diponegoro University

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The purpose of this study was determinate the influence between work climate on job satisfaction, influence between career development on job satisfaction, and the influences between job satisfaction on career commitment. In this study The research data was collected from 60 employees in 11 job functions that are not derived from the managerial class and still be productive on a vulnerable age. Questions is given by using a questionnaire distributed through random sampling technique which respondents were randomly selected using random numbers. After the questionnaire collected, data test technique used within a research by using the index value, validity index by factor analysis, regression, and Sobel Test to tested mediating effect by the program of PASW SPSS 18. The result indicated that the work climate and career development has positive and significant effect to job satisfaction and job satisfaction has positive and significant influence to career commitment. With the influence of 53,61% and 46,39% while the other can be influenced by other variables.
ANALISIS PEMETAAN BUDAYA ORGANISASI MENGGUNAKAN ORGANIZATIONAL CULTURE ASSESSMENT INSTRUMENT PADA PT. BANK PEMBANGUNAN DAERAH JAWA TENGAH Febriana, Anggun Tri; Yuniawan, Ahyar
STUDI MANAJEMEN DAN ORGANISASI Vol 10, No 1 (2013)
Publisher : Faculty of Economics and Business Diponegoro University

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A demands of change in the business world is a threat that can not be avoided anymore. Regional Development Bank of Central Java Limited Company is one of the many companies that decide to make changes in order to maintain their existence. Management Change Program was announced by the Bank Jateng since 2005 and followed up in 2011 by reaching out to employees as partners for change. This Cultural transformation made an effort in realizing the next vision and mission of Bank Jateng, one of his vision is to become BPD Regional Champion in 2014. Therefore, the mapping of cultural organization that aims to analyze the current organizational culture profile and the next five years at Regional Development Bank of Central Java Limited Company to facilitate the process of cultural transformation that was planned. The study used a survey method with the Organizational Culture Assessment Instrument (OCAI). The survey was conducted on directors, division chief, branch chief, and partner for change in the level of employees with a quantitative and qualitative (descriptive) approach, aims to reveal and analyze the cultural profile of the current Bank Jateng and the next five years. The results of this study, there is a common perception among directors, division chief, branch chief, a partner of change in the employee level which stated that the cultural profile of the current Bank Jateng is a hierarchy. However, on the next five years they are expected to have a combination of different cultures. Directors and chief of the division expects a combination of market and hierarchy cultures. Branch heads and partners of change, expect the combination of cultural change between the clan and a market cultural that is expected in the next five years. Alternatives market cultural dimensions to be the main focus in the next five years refers to the management of employees as a dimension that is expected to be more improve. Based on the interpretation of the cultural mapping, showing some indication that is: the process of cultural transformation from an organizational traditional hierarchical design to a modern organization design, Big expectations in five years ahead of Bank Bank Jateng has been in line with their goals become BPD Regional Champion 2014, and the role of Java culture in formation of organizational culture in the Bank Jateng.Key words: Transforming Organizational Culture, Organizational Culture Mapping, OCAI, Quantitative Descriptive
KEPRIBADIAN DOSEN YANG BERPENGARUH TERHADAP PRESTASI BELAJAR Dwi Saputra, Vicky; Yuniawan, Ahyar
Jurnal Dinamika Manajemen Vol 3, No 2 (2012): September 2012 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v3i2.2437

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Penelitian ini bertujuan untuk menentukan faktor yang menyebabkan penurunan prestasi belajar mahasiswa di Fakultas Ekonomi dan Bisnis Universitas Diponegoro dan menganalisis pengaruh kepribadian dosen terhadap prestasi belajar mahasiswa. Data penelitian dikumpulkan dari 100 mahasiswa program Akuntansi, Manajemen, dan Ilmu Ekonomi Studi Pembangunan  yang memiliki jangka waktu minimal lima semester studi. Pertanyaan-pertanyaan dengan menggunakan kuesioner diberikan melalui teknik purposive sampling. Jenis sampling yang digunakan adalah kuota sampling, kemudian dianalisis dengan menggunakan regresi berganda dan nilai jangka indeks menggunakan SPSS 16. Hasil analisis menunjukkan bahwa semua jenis kepribadian empat (optimis, mudah tersinggung, melankolis dan apatis) memiliki dampak positif dan signifikan terhadap prestasi belajar. Dengan pengaruh 43,3% sedangkan 56,7% dipengaruhi oleh variabel lain.This study aimed to determine factor causing degradation of achievement learn student in Faculty of Economics and Business University Diponegoro and analyse influence personality of lecturer to achievement learn student. Research data collected from 100 students in the program of Accounting, Management, and IESP (Economics of Development Studies) that has minimal period of five semesters of study. The questions using a questionnaire administered through purposive sampling technique. The type of sampling that used was quota sampling, then analyzed using multiple regression and the value of the index run with SPSS 16. The analysis showed that all four personality types (sanguine, choleric, melancholic and phlegmatic) has a positive and significant impact on learning achievement. With the influence of 43.3% while 56.7% are influenced by other variables
GEN Y LEADER: QUALITATIVE PHENOMENOLOGY LEADERSHIP STUDIES IN PLN APD JATENG & DIY Akmalaputri, Arsyadany Ghana; Yuniawan, Ahyar; Djastuti, Indi
JURNAL BISNIS STRATEGI Vol 26, No 1 (2017): Juli
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (222.892 KB) | DOI: 10.14710/jbs.26.1.62-75

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This qualitative phenomenological study to examine and compare the style and character of Gen Y leadership with the style and character of Gen X leadership in PT. Perusahaan Listrik Negara Area Pengatur Distribusi Jawa Tengah & Daerah Istimewa Yogyakarta. The study was conducted through in-depth interviews and direct observation of selected respondents. The questions are (i) Gen X (old) leadership in preparing the cadre to deal with change, (ii) Gen Y's leadership in responding to the company's target challenge in the face of change.The respondents of this study were the group of Gen Y leaders and the group of Gen X leaders at PT. PLN APD Jateng & DIY. The method used is qualitative phenomenology. It is used because the purpose of this study to reveal the meaning of concept or phenomenon of experience based on the awareness that occurs in some individuals in PT. PLN APD Jateng & DIY.The results showed that Gen Y Leader at PT. PLN APD Jateng & DIY provides an understanding of organizational achievement targets to staff or subordinates in typical millennial youth. In addition to coaching, mentoring and counseling (CMC) and streamlining the WhatsApp Group (WA), they also often hang out together. The leadership cadre preparation process continues unabated, through an active WA Group 24 hours a day, seven days a week, and 30 days in a month. While the leaders of Gen X only use the CMC, code of conduct (CoC), and the person in charge (PIC) for the pattern of regeneration. The results also show that in addition to being very open to differences, Gen Y's leaders are also very tolerant of conflict in working relationships.
Pemodelan Hubungan antara Variabel Organisasional dan Variabel Pelanggan dalam Penyampaian Layanan serta Pengaruhnya terhadap Retensi Pelanggan pada Lembaga Pendidikan Tinggi Yuniawan, Ahyar
Jurnal Aplikasi Manajemen Vol 7, No 4 (2009)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Today’s organizations, included university, are challenged to deliver quality to their customers. New paradigms in higher education development for the Indonesian should be implemented because service quality and customer satisfaction could be accomplished if the organizations were effective. Organizational effectiveness has become an importance issue lately and it has center on explanations of what makes some firms excellent, of high quality, productive, efficient, healthy, or possessing vitality – all proxies for the concept of organizational effectiveness as used in the organizational sciences literature. University has shown ambiguities for its effectiveness, such as: universities are characterized by an absence of measurable goals, little connection between acquired resources and products and ability to give fair treatment to their all constituents. The study aimed to evaluate the university effectiveness and correlate to its organizational outcomes that reflect its service effectiveness (e.g.: service quality, customer satisfaction, institutional image and reputation, customer retention) and to analyze mediating role of service quality in order to gain theoretical benefits. The study employed survey method and used proportional stratified random sampling as sampling technique. The study was a linkage research in the area of higher education which required employee/manager and customer participation to evaluate service organization effectiveness and service quality because service attributes uniqueness has brought the physical, organizational and psychological closeness of employees and customers. The study’s results were effectiveness measures and good confirmation in its correlation to customer’s variables based on holistic approach in service management; the organizational effectiveness isn’t increase institutional image, institutional reputation, service quality or customer satisfaction; in the proposed model, the role and mediation effect of service quality as integration factor between organization and customer aren’t supported; the service quality of higher education increases customer satisfaction, and in the KP-ML model, it increases customer retention; the customer satisfaction increases service quality of higher education; and in the ML-KP model, it increases customer retention; the institutional image increases customer retention; the institutional reputation increased customer retention; and the total effect of organizational effectiveness did not fairly increased customer retention.Keywords: linkage research, structural equation model, survey, organizational effectiveness, service quality, customer satisfaction, institutional image, institutional reputation, customer retention, and higher education.
Pengaruh Kecerdasan Emosional, Kepemimpinan Pelayan (Servant Leadership) dan Kepuasan Kerja Terhadap Kinerja Pada Dosen Sekolah Tinggi Ilmu Ekonomi di Kota Semarang Filatrovi, Eldes Willy; Yuniawan, Ahyar; Kristanto, Rudi Suryo
Jurnal Ilmiah Administrasi Bisnis dan Inovasi Vol 2, No 1 (2018)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS DR SOETOMO

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1095.065 KB) | DOI: 10.25139/jai.v2i1.1148

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Tujuan penelitian ini adalah untuk menguji pengaruh kecerdasan emosional dan kepemimpinan pelayan terhadap kepuasan kerja dalam mempengaruhi kinerja. Penelitian ini dilakukan di STIE di Kota Semarang, responden yang digunakan sebanyak 130 dosen yang ada di STIE AKA, STIE SEMARANG dan STIE TOTALWIN. Dalam pengolahan data penelitian ini menggunakan SEM. Hasil yang didapat dari penelitian ini kecerdasan emosional tidak mampu memberikan pengaruh kepada kinerja. Kecerdasan emosional tidak berpengaruh kepada kepuasan kerja. Kepemimpinan pelayan berpengaruh positif  kepada kinerja. Kepemimpinan pelayan berpengaruh kepada kepuasan kerja serta kepuasan kerja berpengaruh terhadap kinerja.  Kata Kunci : Kecerdasan Emosional, Kepemimpinan Layanan, Kepuasan Kerja, Kinerja
EFFECT OF ROLE CONFLICT AND ROLE OVERLOAD TO BURNOUT AND ITS IMPACT ON CYBERLOAFING (STUDY ON PT PLN (PERSERO) PUSAT MANAJEMEN KONSTRUKSI) Hardiani, Wenefrida Ardhian ayu; Rahardja, Eddy; Yuniawan, Ahyar
JURNAL BISNIS STRATEGI Vol 26, No 2 (2017): Desember
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (189.297 KB) | DOI: 10.14710/jbs.26.2.89-99

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Cyberloafing is one of the employee's counterproductive behavior by using mobile phone and office internet facility for personal use during working hours. Cyberloafing behavior is caused one of them by the psychological condition of employees, namely burnout. The cause of this burnout is due to role conflict and role overload. If the behavior of cyberloafing continues to be done will hamper the productivity of employees and eventually will have a negative impact on the company. The problem in this research is how to decrease cyberloafing by seeing role conflict, role overload, and burnout. The sample of this study amounted to 150 respondents. Sample determination was done by census technique. Respondents in this research are employees of PT PLN (Persero) Pusat Manajemen Konstruksi Semarang. The analysis tool used is Structural Equation Modeling (SEM) in AMOS 22 program.Based on five hypotheses tested, there are four accepted hypotheses. Role conflict has a significant effect on cyberloafing, role overload has no effect on cyberloafing, role conflict and burnout has a significant effect on burnout, and burnout has a significant effect on cyberloafing. In an effort to decrease the level of cyberloafing, good human resource management is required. Purpose of Human resource management is to avoid role conflict, role overload, and burnout affecting cyberloafing.