Articles

KUALITAS PELAYANAN PEMBUATAN PASPOR DI KANTOR IMIGRASI KELAS II KOTA CILACAP Iswari, Sutiyani Yoga; Warsono, Hardi; Rengga, Aloysius
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Journal of Public Policy and Management Review

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Understanding the procedures of making the given passport has existed and been good. But less understood by the general population of executives who take care of passport directly on its own, because the procedure is believed to be less obvious, less informative giving rise to confusion. In addition, the perception of the ability of employees in the process of making a passport applicant making a sluggish feel aggrieved. The purpose of this study was to determine the relationship between variables, the procedure is understanding the perceptions of service quality and personnel capacity is partial and simultaneous. Samples are taken using incidental sampling of 95 respondents. The Data obtained were analyzed using rank correlation coefficient method of kendall, kendall and konkordasi coefficient coefficient of determination. The results of this study indicate that there is a positive relationship between the variables, the procedure is understanding the perceptions of service quality and personnel capacity is partial and simultaneous, with the magnitude of the relationship between the variables of understanding the procedure and the perception of the ability of employees to quality service categories include 100% perfect relationship. The suggestion of this research is to improve the quality of service it is necessary the presence of the addition of facilities and infrastructure repair and provide services that are more oriented to the applicant.
ANALISIS KUALITAS PELAYANAN PEMBUATAN PASPOR PADA KANTOR IMIGRASI KELAS I SEMARANG Grahadyastiti, Rahayu; Warsono, Hardi; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 1, Nomor 2, Tahun 2012
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Rendahnya kualitas pelayanan pembuatan paspor di Kantor Imigrasi Kelas I Semarang menjadikan ketidakpuasan masyarakat terhadap Kinerja yang diberikan oleh Instansi Pemerintah. Oleh karena itu, penelitian ini dibuat untuk menganalisis dan menilai kualitas pelayanan yang diberikan Kantor Imigrasi Kelas I Semarang termasuk faktor pendukung dan penghambat serta solusi yang telah dan akan dilakukan. Penelitian ini menggunakan jenis penelitian Deskriptif Kualitatif dengan Teknik Pengumpulan Data melalui wawancara (interview) dan Observasi. Informan yang diambil adalah beberapa Pegawai Kantor Imigrasi, Birojasa serta Masyarakat pengguna layanan. Hasil data dan wawancara dianalisis menggunakan literatur yang ada dan sumber pustaka lain sebagai penunjang.Dengan menggunakan Konsep penilaian berdasarkan lima dimensi yaitu Tangibles masih menunjukan kualitas yang kurang baik terutama pada performa SDM dan optimalisasi sarana, Responsibility sudah menunjukan kualitas yang baik karena pengembangan SDM yang ada sudah dilakukan secara optimal, Responsiveness sudah menunjukan kualitas yang baik karena petugas yang da dapat merespon masalah secara cepat, Assurance Belum menunjukan kualitas yang baik karena masih terjadi kesenjangan waktu dan biaya antara masyarakat dan penyedia layanan, dan Empathy sudah menunjukkan kualitas baik karena sikap petugas yang ramah dan sopan.Berdasarkan hasil analisis yang telah dilakukan dapat disimpulkan bahwa Kualitas Pelayanan pembuatan paspor pada Kantor Imigrasi Kelas I Semarang masih belum menunjukkan kualitas yang baik karena masih terjadi kesenjangan antara harapan masyarakat dengan kualitas yang diberikan dalam pembuatan paspor sehingga kepuasan pelanggan belum dapat tercapai. Oleh karena itu diharapkan dapat dilakukan perbaikan dalam beberapa aspek yang belum optimal terutama dalam penambahan loket dan SDM serta pemberantasan Calo.
ANALISIS KUALITAS PELAYANAN PEMBUATAN SERTIFIKAT TANAH DI KANTOR PERTANAHAN KABUPATEN KENDAL Pratiwi, Yoga Yuanitia; Warsono, Hardi; Sulandari, Susi
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Journal of Public Policy and Management Review

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In government service quality is a very important factor and must be considered as a good quality service will give satisfaction to the community as a whole. Given as a servant of the state provide quality service is his their duty and obligation. However field data about the quality of service at the District Land Office Kendal indications of poor quality of services performed by employees, where people have to wait long amounts necessary to take care of the land titling and the accumulation of the completion certificate.. The purpose of this study was to describe the quality of service creation in the land certificate at the District Land Office Kendal.This research is a quantitative description of the five indicators that is tangible (direct evidence), reliability (reliability), responsiveness (responsiveness), acess (ease) and courtesy (employee attitudes). The sample in this study is that people who need land titling in Kendal District Land Office as much as 89 respondents. The collection of data by distributing questionnaires to a sample that comes to Kendal District Land Office to take care of the land certificate and contains closed questions with four choices answer. Then the research data is processed using the analysis of quantitative description using the mean (average).The results showed that the quality of service in the District Land Office Kendal included in category tangible (direct evidence), reliability (reliability), responsiveness (responsiveness) and courtesy (employee attitudes) all of them categorized as good and acess ( ease ) in enough categories.
Evaluasi Penerapan Sistem Informasi Administrasi Kependudukan (SIAK) Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Semarang Nugroho, Puguh Adi; Warsono, Hardi
Journal of Public Policy and Management Review Volume 1, Nomor 2, Tahun 2012
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Untuk membantu berbagai pekerjaan mengenai pendaftaran kependudukanyang sesuai dengan berbagai standar yang diperlukan maka pemerintahmerumuskan sebuah kebijakan baru yaitu Sistem Informasi AdministrasiKependudukan (SIAK). SIAK merupakan suatu sistem informasi berbasis webyang disusun berdasarkan prosedur-prosedur dan memakai standarisasi khususyang bertujuan menata sistem administrasi dibidang kependudukan sehinggatercapai tertib administrasi dan juga membantu bagi petugas dijajaran PemerintahDaerah khususnya Dinas Kependudukan dan Pencatatan Sipil didalammenyelenggarakan layanan kependudukan dan Pencatatan Sipil. Sistem InformasiAdministrasi Kependudukan di kota semarang berdasarkan Peraturan DaerahKota Semarang Nomor 2 Tahun 2008 tentang Penyelenggaraan AdministrasiKependudukan. Pedoman utama penerapan SIAK diatur dalam Undang-Undangnomor 23 tahun 2006 tentang Administrasi Kependudukan dan PeraturanPemerintah Nomor 37 tahun 2007 tentang Pelaksanaan Undang-Undang nomor 23tahun 2006 tentang Administrasi Kependudukan. Selain itu, SIAK juga diatur didalam Keputusan Presiden Nomor 88 tahun 2004 tentang PengelolaanAdministrasi Kependudukan.Tujuan penelitian ini untuk mengevaluasi penerapan Sistem InformasiAdministrasi Kependudukan (SIAK) di kota Semarang beserta kendala yangditemui dalam pelaksanaannya. Teori yang digunakan sebagai landasan dalampenelitian ini adalah evaluasi elemen kebijakan publik yang terdiri dari support,capacity dan value. Penelitian ini menggunakan tipe penelitian deskriptifkualititatif sehingga diperoleh gambaran yang jelas tentang objek yang diteliti danmenarik kesimpulan.Hasil penelitian menunjukan pada bagian political will, sumber dayamanusia dan value atau manfaat dengan adanya SIAK sudah cukup baik,sedangkan pada infrastruktur, sosialisasi dan anggaran masih terdapat kekurangan.Adapun kendala dihadapi dalam penerapan SIAK adalah sarana dan prasaranayang masih kurang jumlahnya, sosialisasi yang tidak dilakukan berkala, sertaanggaran pengadaan sarana prasarana yang masih minim. Peneliti menyarankanagar perlunya kesadaran untuk melakukan sosialisasi secara berkala kepadamasyarakat serta dengan ditambahnya alokasi anggaran penerapan SIAK agardapat tercapai tujuan SIAK yang telah diatur sesuai dengan landasan hukum.
PEMBERDAYAAN PERAJIN BATIK DI KABUPATEN KEBUMEN Iriani, Wahyu; Warsono, Hardi; Lestari, Hesti
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
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One of the concepts of community development to reduce poverty is community empowerment. Kebumen regency has sought to empower the batik artisans in Kebumen regency. The purpose of this study are explaining the effort that have been made by the Government in empowering batik artisans in Kebumen regency, identifying the inhibiting and supporting factors of empowering batik artisans in Kebumen, and formulating the empowernment strategies of batik artisans in Kebumen regency. SWOT analysis is used to answer the research objectives. This research used descriptive qualitative methode. The informants are Service employees of Kebumen Cooperatives and Small and Medium Enterprises (SMEs); employees of Industry, Trade and Market Kebumen; and Batik artisans in Kebumen regency. The result explain that the government have tried to provide batik equipment, involving batik artisans in various exhibitions, and improving the skills of batik artisans by providing education and training program. There are 10 inhibiting factors and 10 supporting factors of empowering batik artisans in Kebumen regency. Based on the analysis, obtained 8 strategic issues in this research. Litmus Test is used to measure the strategic program that has been identified previously. Finally, 5 empowerment strategies formulated to empower batik artisans in Kebumen regency.
ANALISIS KUALITAS PELAYANAN AIR MINUM DI KANTOR PDAM CABANG SEMARANG TIMUR Harmoko, Fatmala Resti; Warsono, Hardi; Rengga, Aloysius
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
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Current public service reforms are needed to deal with the demands of the public to public services is increasing. Society not only questioned whether or not fulfilled the need for services and public services, but has questioned the quality of public services that are recording received from the government. Changing demands for improved public services are addressed to government officials, regarding public services provided to citizens. The poor quality of public services provided to government employees into bad image in the community. The low quality of service in East Semarang PDAM indication of the number of customers who made complaints to various problems such as leaking pipes, running water and a little murky, opaque and meter the rate mismatch between the amount of water used. The purpose of this study was to determine the condition of existing service quality in East Semarang PDAM. This research is a quantitative description of the 5 inidikator ie tangible (direct evidence) reliability (reliability), responsiveness (responsiveness), access (ease) and courtessy (employee attitudes). The sample in this research that drinking water service users in East Semarang PDAM by 53 respondents. Collection of data by distributing questionnaires then the data were analyzed by using quantitative descriptive analysis using the mean (average). Research findings indicate that although the quality of service in East Semarang PDAM less well, but in general the quality of service was good, although there are the indicators that are less good as inidkator responsiveness and access.
HUBUNGAN KEMAMPUAN DAN MOTIVASI TERHADAP KINERJA PEGAWAI BIRO TATA PEMERINTAHAN SEKRETARIAT DAERAH PROVINSI JAWA TENGAH Rahman, Gama Maula; Warsono, Hardi; Lituhayu, Dyah
Journal of Public Policy and Management Review Volume 2, Nomor 1, Tahun 2013
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The human resources of the organization has a variety of characteristics, including the ability to work, motivation and performance it has. These three components are closely related and are in themselves employees who carry out everyday tasks. The success of an organization is influenced by the performance of employees. This research was conducted to determine the relationship of ability and motivation with employee performance Bureau Regional Secretariat Governance of Central Java Province. In this study, using quantitative research techniques nonprobality census sampling sampling in which 47 respondents. Testing hypotheses using Kendall Rank as an ordinal of data. The studies results shows that (Z count (2.46)> Z table (1.96)) there is an acceptance of the hypothesis that there is a positive and significant correlation between the ability of employees (X1) and Performance (Y). (Z count (2.94)> Z table (1.96)) there is an acceptance of the hypothesis that there is a positive and significant relationship between motivation (X2) and Performance (Y). (ƒÓ2 count (104.742)> ƒÓ2table (71.308)). The acceptance of the hypothesis that there is a positive and significant correlation between the ability of employees (X1) and motivation (X2) and Performance (Y).
KUALITAS PELAYANAN PERIZINAN IZIN MENDIRIKAN BANGUNAN DI KANTOR PELAYANAN PERIZINAN TERPADU DAN PENANAMAN MODAL KABUPATEN KEBUMEN Susanto, Laode Hishar Noto; Warsono, Hardi; Mustam, Muhammad
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
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Public services to the needs of the community. Public services in Indonesia, for example, licensing services. One form is the licensing service licensing service Building Permit (IMB). In Kebumen, to improve the quality of service licensing, formed the Integrated Licensing Service Office and Investment (KPPT and PM) Kebumen regency. Authors make the research on service quality in the licensing Integrated Licensing Service Office and Investment Kebumen regency, to determine the quality of service given IMB licensing Integrated Licensing Service Office and Investment Kebumen regency. Identify the factors supporting and inhibiting service quality IMB licensing in Integrated Licensing Service Office and Investment Kebumen. Knowing effort Integrated Licensing Service Office and Investment Kebumen to improve service quality permit Building Permit (IMB) in Kebumen. This research is done by using the dimensions of service quality, namely, tangibles, reliability, responsiveness, assurance, empathy, simplicity, clarity and certainty concerning procedures, security, transparency, efficiency, economical, justice, timeliness. This study uses descriptve qualitative methods. The results permit service quality Building Permit (IMB) at the Integrated Licensing Service Office and Investment Kebumen, when viewed from the waiter was good quality dimensions. Only the dimensions of efficiency that is still not good.
PARTISIPASI MASYARAKAT DALAM PROGRAM KELUARGA BERENCANA DI KECAMATAN PEDURUNGAN Puspaningtyas, Niken Septihandini; Warsono, Hardi; Marom, Aufarul
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
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Public participation is an important aspect in the success of the governments development program. Family planning is one government program that aims to control the number of residents with a way to control birth spacing and limiting births. Another goal of family planning is to improve the quality of future generations. In the family planning programs in Sub-district Pedurungan, public participation is a form of public awareness to share the support of one of the national governments programs in an effort to control the population and improving the quality of human resources. Technical Implementation Unit of Bapermasper and KB (UPTB) Sub-district Pedurungan which is representative of bapermasper and KB Semarang acts as a supervisor, executive and government officials who deal with matters of family planning in Sub Pedurungan. The purpose of this research is to see the form of community participation in family planning programs, the level of community participation in family planning programs and the factors that influence community participation in planning programs in Sub-district Pedurungan. The results of this research are the form of community participation in family planning programs in Sub Pedurungan is pseudo participation. Levels of community participation is at the level of tokenism and there are three factors that affect the participation of the six factors studied . Factors affecting the society is education background , gender and external factors comes from the government  
Indeks Kepuasan Masyarakat Pelayanan Akta Kelahiran Di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tulungagung Azizah, Dewi Bulan; Warsono, Hardi; Suryaningsih, Margaretha
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
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In this era of globalization and reform, the demands of society and the business community to improve the quality of service is getting stronger. The provision of public services to the community at this time it is still a weakness. It is characterized by the presence of a variety of complaints from the public. Given that the primary function of government is to serve the public, then the government needs to improve the quality of service. In improving the quality of care Population Administration in the Department of Population and Civil Registration vBulletin necessary to measure public satisfaction index. Because it makes the authors analyze the quality of care by referring Kemenpan 25 of 2004 on Guidelines for arranging General Public Satisfaction Index and the suitability of the analysis of performance levels and interests through Cartesian diagram.Based on results of this study is that the value of the overall index value of 3.096 and a value of 77.4 IKM so in general it can be seen that the quality of service in the department population and civil registration is GOOD. From 14 elements of the service there are several elements that go very well in the category that is, elements of service personnel discipline (3.35 element value, suitability 97.29%), ministry of justice element (element value of 3.55, the suitability of 107%) and the elements of the charge services (element value of 3.26, the suitability of 100%). However, there are three elements that were considered less important when considered by the community that is the element of service procedures (3,1 element value, suitability 87.24%), speed of service elements (element values 2.69, 78.56% suitability) and elements of courtesy and hospitality workers (element value of 2.97, the suitability of 87.11%) so it should be a priority in order to achieve improved community satisfaction.
Co-Authors Abdul Hakim Pranata Putra, Abdul Hakim Pranata Ade Putri Febriandini, Ade Putri Adi Nugroho Aloysius Rengga Amalia Hani Rahmawati, Amalia Hani Andika Maharani, Andika Anila Primadara Atika, Ayu Audia Arsyad Nurwinendra, Audia Arsyad Aufarul Marom Ayun Sriatmi Azlansyah, Sultan Syarief Billah, Muhammad Naufal Mu?tashim Bisri, Devitasari Nur Fadzilah Chriswardani Suryawati Cynthia Cynthia Dari, Diah Wulan Dewi Bulan Azizah Dwiatmoko, Sujarwanto Dyah Hariani Dyah Lituhayu Eko Putri Septyani Ellys Kusuma Wardani Endang Larasati Setianingsih, Endang Larasati Fajar S., Soni Mukhammad Faris Ridho Fatmala Resti Harmoko Fitri Handayani Fretes, Elzina De Gama Maula Rahman Gutama, Muhammad Sofyan Handayani, Alfina Herta Sitorus Hesti Lestari Hidayani, Hanifatul Ida Hayu Dwimawanti Ika Puji Rahayu Laode Hishar Noto Susanto Laras, Dena Margaretha Suryaningsih Moch. Mustam Mochamad Mustam Mochammad Mustam Muhammad Alif Muhammad Mustam Muhammad Naufal Mu’tashim Billah, Muhammad Naufal Mu’tashim Mujaddid Khoirunnas, Mujaddid Niken Septihandini Puspaningtyas Nita Haryanti, Nita Nopiyanti Nopiyanti, Nopiyanti Novanis, Ria PRASETYO, SIDIQ Pratiwi, Nina Galih Priyadi, Budi Puspo Puguh Adi Nugroho Putri Prissilia Pramitha, Putri Prissilia Qurniawati, Desti Relinda Rahayu Grahadyastiti Rahayu, Sierfi Rahma, Arini Alfia Retna Hermana Riantika, Bunga Rismaya Rihandoyo Rihandoyo Saputri, Rina Ade Sholiha, Afif Fauziyani Sipayung, Arfan Zulkan Sofyandi, Arif Sri Suwitri Sundarso Sundarso Susi Sulandari Sutiyani Yoga Iswari Sutopo Patria Jati Syifa Azmy Khoirunnisa Taufik Zaenal Abidin, Taufik Zaenal Titik Djumiarti Tri Yuniningsih Triastuti, Akyuning Vera Marlia Puspita Wahyu Iriani Yoga Yuanitia Pratiwi Youke Faradhilla Nasution, Youke Faradhilla Yuni Kurniasih, Yuni Yuwono, Dhiarbima Adi Zainal Hidayat