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Journal : Media Eksakta

Implementasi Sistem Mutu ISO-9000 Terhadap Kinerja Puskesmas di Kota Palu Syamsuddin, Syamsuddin
Media Eksakta Vol 5, No 2 (2009)
Publisher : Media Eksakta

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Abstract

The goal, hence method of data collecting used is census method, type of research deskriptif-verifikatif, method of research of explanatory survey, technique used is cross sectional, and also object in this research is performance of puskesmas TQM in Palu City. Result of first hypothesis examination (product aspect) indicating that system of quality of ISO-9000 from product aspect by parsial have an effect on positive to performance of puskesmas TQM in Palu City that is equal to 0.215 or 21.5 gratuity; with the detail is level of direct influence that is 27.0 gratuity, and also the level of indirect influence which is passing aspect of action and aspect of management role that is (- 5.6) gratuity. Result of first hypothesis examination (action aspect) indicating that system of quality of ISO-9000 from execution aspect by parsial have an effect on the negative to performance of puskesmas TQM in Palu City that is equal to (-0.121) or (-12.1) gratuity; with the detail is level of direct influence that is 6.3 gratuity, and also the level of indirect influence which is passing aspect of product and aspect of management role that is (-0.184) gratuity. Result of first hypothesis examination (aspect of management role) indicating that system of quality of ISO-9000 from aspect of management role by parsial have an effect on positive to performance of puskesmas TQM in Palu City that is equal to 0.443 or 44.3 gratuity; with the detail is level of direct influence that is 56.3 gratuity, and also indirect influence which is passing aspect of product and action aspect that is (-12.0) gratuity.  Result of second hypothesis examination indicate that the system of quality of ISO-9000 (product aspect, action aspect, aspect of management role) by simultan have an effect on to performance of puskesmas TQM in Palu City that is equal to 53 gratuity, and also 47 gratuity determined by external variable is which not studied.
Co-Authors Abd Kadir, Abd Adam, Kaharudin Adnan Adnan Afgani, Jamaluddin Al AFRIANTI, VIVI Agustina, Betti Ainul Uyuni Taufiq, Ainul Uyuni Ainun Marliah Alaa, Siti Alim, Nur Alim, Nur Alprince Maleso Anggriani, Misba Angraini, Lily Maysari Anita Rahayu Arham Arham, Arham Asngadi Asngadi Aswar, Dody Azlinda Azman, Azlinda Badarwan Badarwan, Badarwan Bambang Hendro Sunarminto Barasandji, Saharaduin Bulotio, Nur F Cahaya, Aldina Chairiyah chairiyah, Chairiyah Cut Nur Ichsan DEWI SARTIKA Didik Indradewa dirgantary, salvitia Efendi Efendi Erwin Abdul Rahim, Erwin Abdul Fadila, Nanda Firdaus Firdaus Firman Nasiu Hairil Adzulyatno Hadini Halimursyadah Halimursyadah Halimusyadah, Halimusyadah Hasanuddin Hasanuddin Hatta Muhammad HD, Julita Heryanto, Religius HI. MOH. SALEH, HUSEIN Idris Patekai Indradewa, D. Ishak Ishak Ismail A. Sanusi Isnaeni, Purnaning Dhian Jimi, Andi Asiz Jimi, Andi Azis Juhriati, Juhriati KASENG, SAHARUDDIN Katmono, Katmono Keban, Sesilia A La Alimuddin, La Alimuddin La Ringgasa La Ringgasa, La Ringgasa Lamai, Suhartini Lantu, Lantu Lindongi, Linda Ernawati Listyorini, Florentina H. M. Abduh Ulim MAHID, DIAH ANGGRAENI Makmur Nurdin, Makmur Mardiah Mardiah Marlina Marlina Mawo, Junita Seravi MIRU, SULAIMAN Muh. Ikhsan, Muh. Muhammad Yunus Muhammad Yusuf Hidayat, Muhammad Yusuf Muhammad Zulfitrah Muhtar, Indra Jaya Nahra Fahmi NASER, VIRNA ALISHA NINGSIH Nazaruddin, Rezkiawati Nitafiyah, Zahro’in nofrika, vony Nurul Qomariyah Olii, Abd. Hafidz Orna, Orna Pairin Pairin, Pairin Pantanemo, Fauzia Prapto Yudono Pratama Bayu Santosa Pratama, Iswar Edis Putu Nara Kusuma Prasanjaya Rahmawati Rahmawati Ratna Ayu Damayanti, Ratna Ayu Retnawati, Titin Rita Hayati Rusdin, Famri Sabrianto Aswad, Sabrianto Safriani Safriani, Safriani Saharudin Saharudin Sahrudin Barasandji Samrin Samrin, Samrin Santi, Kanya Eka Sinapati Sinapati Siti Hafsah Stanislaus, Stanislaus Sudarkam R. Mertosono Suhartini Dg. Matata Sukrisna, Bakti Sutopo, Dedem Syafruddin Syafruddin T. Sarwanidas Taha, Miftahul Janna Tasfa, Dewi Muetia Teti Arabia Tri Tunggal, Tri Utami, Ni Nyoman Tri Utomo, Gunadi Setyo Wirawan, Rahadi Ys., Hardi Yuliana Yuliana Yunidar Nur Yusman Bakri Z, khairani Zainal Zainal