Stefanus Supriyanto
Departemen Administrasi dan kebijakan Kesehatan Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya

Published : 16 Documents
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The influence of medical staff services quality on patients satisfaction based on SERVQUAL dimensions Budi Setyawan, Febri Endra; Supriyanto, Stefanus; Tunjungsari, Feny; Nurlaily Hanifaty, Wa Ode; Lestari, Retno
International Journal of Public Health Science (IJPHS) Vol 8, No 1: March, 2019
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (71.575 KB) | DOI: 10.11591/ijphs.v8i1.17066

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Hospital service quality was a degree of discrepancy between patients’ perceptions and their expectations about hospitals services. Service quality which was provided by medical staff emphasizes the actual hospital service process.  In the hospital, patients’ satisfaction could be widely used to determine hospital service quality. The purpose of this study was to analyze the influence of medical staff services quality on patients satisfaction based on SERVQUAL dimensions. This study used an analytic observational design with cross-sectional approach. There were 314 respondents taken from inpatients hospital admission using simple random sampling. Based on regression analysis results, five dimensions of health services quality affect patients’ level of satisfaction and obtained the equation of Y = 0.026 + 0.226X1 + 0.332X2 + 0.1X3 + 0.075X4 + 0.235X5, this explained  that patients’ satisfaction was affected by all dimensions of health service quality (RATER) simultaneously. However, different values will be obtained if all dimensions were measured separately, range from 10% to 33.2%.  It could be concluded that patients’ satisfaction were influenced by the quality of medical staff services through its five components: reliability, assurance, tangible, empathy and responsiveness.
Recommendations to Improve the Implementation Compliance of Surgical Safety Checklist in Surgery Rooms Sandrawati, Juliana; Supriyanto, Stefanus; R, Thinni Nurul
Buletin Penelitian Sistem Kesehatan Vol 17, No 1 Jan (2014)
Publisher : Buletin Penelitian Sistem Kesehatan

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Abstract

Background: Surgical Safety Checklist has been adopted in surgery room as a tool to improve safe surgery. Its implementation during 2012 was low (33.9%) so was the completeness of filling it (57.3%). Objective: To increase the implementation of Surgical Safety Checklist (SSC) through analyzing the effect of policy, procedures, patient safety culture, and individual factors on compliance SSC implementation in the surgery room. Methods: Cross-sectional study with descriptive observational approach was done to find influencing factors of health care personnels’ compliance to fill SSC. Sample consisted of all surgery room nurses (45 nurses), 10 surgeons and 4 anesthesists. Data collection was made use of questionnaires, surgical medical records and SSC form. Results:The compliance to fill SSC in April 2013 was still low (55.9%). Written policy on patient safety was absent and awareness of respondents about the procedure was low. Respondents’ assessment showed that patient safety culture in surgery room was good, except management and stress recognition dimensions. Likewise, the respondents’ knowledge about SSC was low (61.0%). Conclusion: The study conclude that influencing factors of compliance implementation SSC is absence of the written policy in patient safety, lack of socialization of Standar Prosedur Operasional to health care personnels, lack of knowledge about SSC, lack awareness about the importance of SSC, shortage of surgery room nurses, and innappropriate perception about filling SSC as workload. Recomendation:The study will be making of written policy in patient safety and SSC, followed by socialization to health care personnels, training about SSC implementation, empowering and advocating surgery room nurses and use of reminders.
Improving the Services Quality of Educational Staff Based on Satisfaction and Loyalty Analysis of Nursing Students Africia, Fresty; Supriyanto, Stefanus; Kusumaningrum, Tiyas
Jurnal Ners Vol 12, No 2 (2017): Vol 12 No 2 Oktober 2017
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jn.v12i2.4628

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Introduction: Educational staff services play a role in determining the quality of education. Service quality is able to provide satisfaction for students. Students who were satisfied with the perceived quality will develop student loyalty to the institution. The purpose of this study was to assess the effect of educational staff service quality with the satisfaction and loyalty of nursing students so that the educational institutions as service providers are able to provide the best service and survive in the midst of competition. Method: The study was an explanative survey with a cross-sectional design. Data collection was conducted using both quantitative (questionnaires) and qualitative (Focus Group discussion/FGD) methods. This study used proportional random sampling, with 110 students as samples. The variables in this research were customer expectations, perceived quality, student satisfaction and loyalty. The data was collected by a questionnaire and analyzed by linear regression, while FGD was conducted in two different groups (students and staff’s managers). Result: The result of the study explains the influence of student expectations on the perceived quality of the educational staff with a p-value = 0,002. There was no influence of student expectation on student satisfaction with a p-value = 0,156. The influence of the perceived quality of the educational staff towards student satisfaction had a p-value = 0,000. The influence of student satisfaction on student loyalty had a p-value = 0,000. Conclusion: The fulfilment of student expectations will have a positive impact on perceived quality. Furthermore, the positively perceived quality will create student satisfaction and student loyalty towards the educational institutions. For further research, it is suggested to examine the effect of satisfaction on student complaints.
MODEL TO REDUCE HIV RELATED STIGMA AMONG INDONESIAN NURSES Mulyanto, Sis; Salam, Nur; Supriyanto, Stefanus
International Journal of Public Health Science (IJPHS) Vol 4, No 3: September 2015
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.512 KB) | DOI: 10.11591/ijphs.v4i3.7998

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Stigmatization of persons living with HIV (PLWH) did by health professionals including nurses. Stigma was a barrier of nurses to implement nursing care to PLWH patients. The purpose of this study was to make model of reducing stigma among nurses particularly in the hospital, district of Banyuwangi, Indonesia. Design used in this study was analytical observational. The population was all nurses who worked in 4 hospitals in Banyuwangi of Indonesia. Total sample recruited were 77 respondents. Data were collected by questionnaire and analyzed by using Smart PLS (Partial Least Squares). The result showed that stigma existed among nurses particularly on labelling and stereotyping to PLWH patient. Transcultural components had influence to nurses’ stigma on HIV and AIDS patients; there were jobs factor, facilities factor, values factor, and knowledge factor. Stigmatizing attitudes were found among nurses with quite satisfied. It can be concluded to reduce the stigma of nurses by intervening on transcultural components among other factors affecting jobs factor, facilities factor, values factor and knowledge factor. Further research should apply this model in nursing care.
ANALYSIS OF DRUGS MANAGEMENT AS THE BASE OF SAFETY STOCK CONTROL IN DRUGS STAGNANT AND STOCKOUT Rosmania, Fenty Ayu; Supriyanto, Stefanus
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v3i1.1483

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ABSTRACT Stagnant and stockout of drug  are the effects from  the drug logistic management. In average of 52.43% stagnant and 19.08% stockout from 118 types of drugs in Primary Health Care from January to December 2014. This research aimed to analyzed drug management and the safety stock control of stagnant and stockout in Primary Health Care.This was quantitative research with descriptive method. Primary data was obtained by interview and observation. Secondary data obtained from LPLPO and drug planning data, it can be calculated for drug’s planning and safety stock required. Planning and procurement of drugs proposed for 2014 only has the suitability of 16,03% with the use of drugs by 2014. Receipt of drugs have a large enough discrepancy that is 76,93% of the demand for drugs in Primary Health Care. Distribution of drugs is less well with only 50% according to the procedure. Monitoring and control of the drugs have a quite well with 60% according to the procedure. While, no safety stock calculations at the Primary Health planning proposals in 2014. Process of drug management at Primary Health Care is not good enough. It needs improvements in systems planning, procurement, receipt, distribution, monitoring and control of drugs.  Keywords: drug management, safety stock control, primary health care
Model of Quality Management System Using Malcolm Baldrige Criteria in Nursing Education in Surabaya Hidayat, A. Aziz Alimul; Supriyanto, Stefanus; Nursalam, Nursalam
Jurnal Ners Vol 10, No 1 (2015): Vol. 10 Nomor 1 April 2015
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jn.V10I12015.165-174

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Introduction: Most of the quality of Nursing Education in Surabaya is still at the low level. It is due to the fact that the process and job performances which have not been integrated yet, systematic and fl exible which are in line with the capacity of the organization and the needs of graduates. This study aims to develop a model of quality management systems of Nursing bachelor’s degree program based on the Malcolm Baldrige Criteria For Performance Excellence. Method: The method used is a cross sectional survey design. This research was conducted with a sample of eight institutions and twenty four of respondents. The data was collected by means of interviews, questionnaires and documentation. Analysis of the data used Partial Least Square (PLS). Result: The results showed that 1) leadership affects the study program as well as the profi le that affects job performances; 2) Leadership affects the strategic planning as well as the strategic planning that affects focus of Human Resources. In addition, the focus of human resources affects the focus process and fi nally affects job performances as well; 3) customer focus affects leadership as well as leadership affects strategic planning. As the impact, strategic planning affects focus of human resources and it affects similarly on the focus process and fi nally affects job performances; 4) All variables are affected by measurements, analysis and knowledge management, except in strategic planning. Discussion: Based on the above results, the model of quality management system can be developed by using the Malcolm Baldrige criteria for the purpose of increasing the quality of Nursing Study Program. On the other hands, this model can be used as a reference of the organization at the level of Nursing Study Program (Strategic Business Unit) to restructure the performance of the college in global competition.Keywords: model of quality management system, nursing study program, malcolm baldrige criteria for performance
The Effect of Consuming Ambon Banana (Musa paradisiaca Var. Sapientum) on Sleep Latency of Elderly Hypertension Ristania, Selvi Ria; Martianawati, Martianawati; Supriyanto, Stefanus; Irawan, Rudi
Health Notions Vol 1 No 2 (2017): April-June 2017
Publisher : Humanistic Network for Science and Technology (Address: Cemara street 25, Ds/Kec Sukorejo, Ponorogo, East Java, Indonesia 63453)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (88.802 KB)

Abstract

Elderly hypertension often reported that their latency elongated was less compared to healthy elderly. The increase of latency impact on health, it causes susceptibility to illness, stress, confusion, disorientation, mood disorders, less fresh, decrease ability to make decisions. The aim of this research was to explain the effect of consuming Ambon banana on sleep latency of elderly hypertension in Mulyorejo, Surabaya. Time series one group pre-test post test design was used in this research. Affordable population in this research was elderly hypertension in RW 2 and RW 3 Mulyorejo Surabaya. Total sample was 15 respondents and taken by total sampling technique. The independent variable was consuming Ambon banana, and dependent variable was sleep latency of elderly hypertension. Every day the latency and blood pressure on elderly was monitored. Data was collected using questionnaire, and then analyzed using Wilcoxon Signed Rank Test. The result showed that consuming Ambon banana affect sleep latency (p=0.009).
Analisis Kesenjangan Pelayanan Pada Pasien Poliklinik Rawat Jalan Menggunakan Customer Window Putri, Linta Meyla; Supriyanto, Stefanus
Jurnal Administrasi Kesehatan Indonesia Vol 4, No 2 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v4i2.2016.117-125

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Patient complaints toward service at Undaan Eyes Hospital in 2015 amounted to 9 complaints, and has not yet reached target set by the hospital which was equal to 0 complaints. Therefore, the purpose of this research is to analyze gaps in expected service and perceived service of responsiveness, reliability and emphatyat UndaanEyes Hospital. This research was an analytic observational survey and to be analyzed by customer window. Sample were in equal to 98 people and collected by systematic random sampling. The result showed from the analysis of the customer windowwas that some aspects in service are in quadrant A or Attention, which patient expected service higher than perceived service. Some aspects that were in Attention quadrant, are: waiting time > 30 minutes, speed of service delivery was slow and lack information. It can be concluded that some of the things that are in quadrant A or Attention is a strategic issue that must consider and resolve byUndaan Eyes Hospital to meet the expectations of patients.              Keywords: customer window, gap analysis,service
Hubungan Jaminan Persalinan, Jarak Tempat Tinggal, Waktu Tempuh dan Kebiasaan Masyarakat Terhadap Pemanfaatan Tempat Persalinan Di Kabupaten Timor Tengah Selatan Bakoil, Mareta Bakale; Supriyanto, Stefanus; Koesbardiati, Toetik
JURNAL INFO KESEHATAN Vol 15 No 1 (2017): JURNAL INFO KESEHATAN
Publisher : Poltekkes Kemenkes Kupang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (920.207 KB) | DOI: 10.31965/infokes.v15i1.129

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Latar belakang: fenomena di Indonesia adalah masih banyaknya ibu melahirkan tidak menggunakan fasilitas kesehatan dan di tolong oleh non tenaga kesehatan, yang mana dapat berdampak pada tingginya angka kematian ibu. Kabupaten Timor Tengah Selatan adalah salah satu Kabupaten di Provinsi Nusa Tenggara Timur dengan angka kematian ibu tertinggi yaitu 290/100.000 kelahiran hidup. Selain itu masalah akses ke fasilitas kesehatan yang rendah, disebabkan karena keterjangkauan lokasi tempat pelayanan kesehatan yang sulit, jenis dan kualitas pelayanan serta keterjangkauan terhadap informasi (WHO, 2008). Metode penelitian: observasional analitik dengan rancangan cross sectional. Jumlah sampel 95 responden. Teknik pengambilan sampel adalah systematic random sampling. Analisis data menggunakan SPSS. Analisis deskriptif untuk menggambarkan distribusi frekuensi setiap variabel, uji chi-square digunakan untuk analisis bivariat yaitu untuk menilai hubungan antara variabel independen dengan dependen. Uji statistik dengan tingkat signifikansi 5%. Hasil: jaminan persalinan mempunyai p-value 0,003 (OR 0,098, 95% CI: 0,019-0,509), jarak tempat tinggal dengan p-value 0,498 (OR 1,822 95% CI 0,428-7,761), waktu tempuh dengan p-value 0,710 (OR 1,292 95% CI 0,299-5,583), kebiasaan masyarakat dalam memilih tempat persalinan dengan p-value 0,010 (OR 13,833 95% CI 2,282-83,861). Analisis multivariat menunjukkan bahwa jaminan persalinan dan kebiasaan masyarakat dalam memilih tempat persalinan merupakan variabel penentu terkuat terhadap pemanfaatan tempat bersalin dibandingkan dengan variable lain. Kesimpulan: Jaminan persalinan dan kebiasaan masyarakat dalam memilih tempat persalinan mempunyai hubungan yang signifikan dengan pemanfaatan tempat persalinan di fasilitas kesehatan. Sedangkan jarak tempat tinggal dan waktu tempuh tidak signifikan terhadap pemanfaatan tempat persalinan di fasilitas kesehatan.
Determinan Pemanfaatan Puskesmas pada Anak Penyandang Disabilitas Syukria, Orin Annahriyah; Supriyanto, Stefanus
Jurnal Administrasi Kesehatan Indonesia Vol 4, No 1 (2016)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v4i1.2016.37-47

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People with disability are the largest minority group. WHO informs that the group mostly stay in developing country and one third of them are children. People with disability reported to have less access to health care thancommon society. The objective of this study was to describe the factors possibly influencing the primary health care access of children with disability in Gubeng and Mulyorejo subdistrict, Surabaya, as the one of region in EastJava that reported to have not been accomodate the needs of disabled people. It was cross sectional study with observasional approach. Participants of this study were 160 children with disability along with their parents that choosen by purposive sampling. Half of population were visited and among them obtained 44 samples. The results showed that the variables significantly related to the access of primary health care were the kind of disabilty, activity of daily living value, distance between the house and health care, transportation, parents income, health cost and transportation cost. Either individual or environtmental factor could be known as thefactor that related to the access of health care in children with disability.Keywords: Activity of daily living, disability, environtmental factors, health care access