Articles

ANALYSIS OF THE SUCCESS OF MOBILE BANKING (M-BANKING) AND DELONE AND MCLEAN MODEL ON BCA'S MAIN BRANCH OFFICE (KCU) DIPONEGORO SURABAYA Huda, Muchlis Alkhoiruli; Sulistiowati, Sulistiowati; Nurcahyawati, Vivine
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 7, No 1 (2018)
Publisher : Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA)

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BCA is the bank that provides  the best experience of its facitlity, one of their facility is mobile banking for their customers, it is called  m-BCA, stands for mobile BCA. There are many features on m-BCA, like m-Admin, m-Transfer, m-Payment, m-Commerce, m-Info, and cash withdrawl. Until 2011, the users of m-BCA reached 2.3 million users that take advanteges from it (detikFinance , 2011). The problem is m-BCA now has so many complaints from its users, like errors often occurred on the system and less user friendly. There are also users that encountered problem when it comes to try to login on m-BCA (detikFinance, 2014). Based on the problem and with analysing the successness of mobile banking m-BCA using DeLone and McLean model (2003), it composed by System Quality, Information Quality, Service Quality, Usability, User Satisfaction, and Net Benefit. The Data used in this case is primary data that obtained from questionnaire which was filled by 125 respondents. Then the data is analysed with descriptive analysing to understand the successness of m-BCA and SEM analysing to understand the factors which are affected the successness of m-BCA. The results of this research show that the positive effect of variable Quality System against user satisfaction. System Quality variables have positive influence against the use of. The variable quality of the positive effect of the use of the service. To increase the success of m-BCA then it should improve the quality of Information on m-BCA that will have an impact on user satisfaction so as to achieve kebermanfaatan NET that can enhance the success of m-BCA. Recommendations for m-BCA, namely: 1) to the quality of the system should preferably be developed more flexibility the system so that it can be reached from anywhere, 2) to the quality of service should be improved security.
KONSISTENSI PENERAPAN DOKTRIN PIERCING THE CORPORATE VEILPADA PERSEROAN TERBATAS DI INDONESIA Sulistiowati, Sulistiowati; Antoni, Veri
YUSTISIA Vol 87 (2013)
Publisher : YUSTISIA

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penelitian ini bertujuan untuk mengetahui arti penting dan penerapan piercing the corporate veildalam peraturan perundang-undangan di bidang perseroan Terbatas. penelitian ini merupakan penelitian yuridis normatif yang mendasarkan pada penelitian kepustakaan guna memperoleh data sekunder. data yang diperoleh dari asas-asas hukum, peraturan-peraturan, dan buku-buku yang dianalisis dengan menggunakan metode kualitatif. penelitian kualitatif ini menghasilkan data deskriptif-analitis. Selain itu, dilakukan juga studi untuk membandingkan penggunaan piercing the corporate veildi berbagai negara. Hasil penelitian menunjukkan bahwa pertama, arti penting pengaturan piercing the corporate veildalam peraturan perundang-undangan di bidang perseroan terbatas adalah karena: (1) untuk memberikan kepastian hukum; (2) keberadaan piercing the corporate veil di undang-undang akan berimplikasi pada sanksi yang tegas sehingga efek jera dapat tercapai; (3) untuk menekan biaya litigasi; (4) untuk memotivasi penerapan piercing the corporate veil. kedua, prinsip piercing the corporate veildi dalam perundang-undangan di bidang p.T di perluas dari kUHdsampai dengan UU Nomor 1 Tahun 1995 dan UU Nomor 40 Tahun 2007.
Rancang Bangun Sistem Informasi Distribusi Air Minum Dalam Kemasan Dengan Model Arus Jaringan Pada CV. Sumber Nadi Jaya Perdhana, Angga Agia; Supriyanto, Antok; Sulistiowati, Sulistiowati
Jurnal JSIKA Vol 1, No 2 (2012)
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CV. Sumber Nadi Jaya as one water bottling company in Bali which have many competitors, is still experiencing difficulties in the distribution. Company’s Operational distribution practices is not beneficial because delivery is carried out in the conventional way and based on driver’s experience on the road. This often led to some customers not receiving bottled water gallon or gallon is received does not match the number of gallons for gallons routine because the number of gallon available on the vehicle is run out after distributed on previous customer. This research used a network flow method, because this method can model the distribution pattern of bottled drinking water, where it is in line with the problems discussed in this case the completed information distribution system that regulates the delivery of bottled drinking water to customers, so it can maximize delivery in a single delivery, and minimize the number of customers who do not receive a gallon of bottled drinking water.   Keyword: systems, distribution, bottled drinking water, gallons, CIH
Rancang Bangun Sistem Informasi Administrasi Akademik Siswa Berbasis Web (Studi Kasus : SMA Al-Ma’hadul Islam YAPI) Abidin, Ali Zainal; Lusiani, Titik; Sulistiowati, Sulistiowati
Jurnal JSIKA Vol 1, No 2 (2012)
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Student administration academic information system on web based can provide periodic reports of students´ online activity, whether it be information on grades, attendance, and scores of students who are concerned violations. Yapi is one institution that requires the dormitory system to each student who was educated there. Along with the increased number of students from year to year, Yapi has difficulty in terms of making periodic reports of students. One solution of the problem is the construction of an student administration academic information system that can help Yapi in the process of making periodic reports of students. This system was built on web based using HTML programming language, PHP and Javascript and uses MySQL for the database. This application can help the academics functions in terms of student data storage until the making of periodic reports for students and their parents. This system was built as a means of improving the quality of education in schools as well as easy solutions for the Yapi This system can perform maintenance and management of process data into useful information in making the report periodic students. This system can provide information to the parents of periodic progress reports her son and daughter.   Keywords : YAPI, Academic Information System, PHP
Rancang Bangun Sistem Informasi Pengukuran Tingkat Kepuasan Pelanggan Berdasarkan Kualitas Pelayanan E-Government Menggunakan Metode Regresi Danar Yudhistira, Arnoldus Yansen Friska; Wibowo, Januar; Sulistiowati, Sulistiowati
Jurnal JSIKA Vol 1, No 1 (2012)
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In order to measure customer satisfaction levels on giving an e-government services, the government of surabaya needs to design information systems using a modeling of service quality (servqual) wich is based on website. This customer satisfaction information system uses multiple regression test, the statistics test to find the influence of customer satisfaction with quality of e-procurement service of the Surabaya’s Government. The purpose of this study is to provide important information for the head of Bina Program Division and for all of Surabaya civilian as the recipients of services. The data was collected by questionnaire in the form of qualitative data collection. Then it converted into quantitative data using likert scaling techniques. To get the value of the regression coefficient it must be invers using Elementary Row Transformation. To search an independent variables that influence to the dependent variable used by T test. To find the influence of all independent variables on the dependent variable used F Test. R2 is a number in the program showed significant 0.54435348292734 or 54% of customers indicate satisfaction. From the results of F test and T test program finds all the independent variables affected to the dependent variable. Wich is the variable X5 or Tangible dimension greater influence than the others.     Keyword: Information System of Customer Satisfaction Measurement, Multiple Regression Analysis, E-Procurement System of Surabaya‘s Government
Rancang Bangun Sistem Penilaian Kinerja Karyawan (Studi Kasus Cleaning Section Pt. Ume Sembada Gresik) Rachmawati, Anandya Sofa; Supriyanto, Antok; Sulistiowati, Sulistiowati
Jurnal JSIKA Vol 1, No 1 (2012)
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PT. Ume Sembada Gresik is a company that supplied the field of outsourced labor. The quality of human resources is one of the important factors to improve the productivity of the company´s performance. PT. Ume Sembada Gresik strive to improve the quality of the company to conduct an evaluation / assessment of performance in a way that is still manual. Performance appraisal system needs to be developed in the PT. Ume Sembada Gresik so as to assist in the performance appraisal problems. performance appraisal systems in this company are implemented using the Preference Ranking Organization Method For Enrichment Evaluation (Promethee) as determining the rankings. This method is part of meode Multiple Criteria Decision Making (MCDM). With Promethee methods, assessment of an employee will be assessed taking into account the differences between the criteria for each employee to another employee. Based on the results of the implementation and testing of systems, employee performance appraisal system on PT. Ume Sembada Gresik to result in any employee performance appraisals faster than manual calculation. These results can be demonstrated by the performance appraisal report. Keyword: Performance appraisal, Multiple criteria, Dcision Making, Preference Rangking, Promethee
Rancang Bangun Sistem Informasi Distribusi Air Minum Dalam Kemasan Dengan Model Arus Jaringan Pada CV. Sumber Nadi Jaya Wardhana, Angga Agia; Supriyanto, Antok; Sulistiowati, Sulistiowati
Jurnal JSIKA Vol 2, No 1 (2013)
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CV. Sumber Nadi Jaya as one water bottling company in Bali which have many competitors, is still experiencing difficulties in the distribution. Company’s Operational distribution practices is not beneficial because delivery is carried out in the conventional way and based on driver’s experience on the road. This often led to some customers not receiving bottled water gallon or gallon is received does not match the number of gallons for gallons routine because the number of gallon available on the vehicle is run out after distributed on previous customer. This research used a network flow method, because this method can model the distribution pattern of bottled drinking water, where it is in line with the problems discussed in this case the completed information distribution system that regulates the delivery of bottled drinking water to customers, so it can maximize delivery in a single delivery, and minimize the number of customers who do not receive a gallon of bottled drinking water.Keywords: systems, distribution, bottled drinking water, gallons, CIH
APLIKASI PERAMALAN PERMINTAAN BAHAN BAKU PADA PT. BABA RAFI INDONESIA DENGAN METODE PEMULUSAN EKSPONENSIAL WINTER (STUDI KASUS DAERAH SURABAYA) Lumban Gaol, Luci Anna; Tjandrarini, A. B.; Sulistiowati, Sulistiowati
Jurnal JSIKA Vol 2, No 2 (2013)
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Abstract: PT. Baba Rafi Indonesia is a fast food franchise company, typical of the Middle East, which is now more widely known. Besides the franchise, PT. Baba Rafi Indonesia also provides raw materials to supply all outlets throughout Indonesia. Warehouse which located in Surabaya can supply approximately 20 outlets. The large number of outlets and demand for raw materials which are uncertain, make the Division of Logistics warehouse in Surabaya often face problems in providing raw material for franchises and outlets. Problems can be solved by use the forecasting application to determine the amount of raw materials that must be provided in Surabaya warehouse. Forecasting application was made from data collection, data preparation, and build application model. Based on the results of data collection, obtained pattern of the data which is tend seasonal and trend so applications forecasting use Exponential Smoothing Winter method. The next phase is implementing and evaluating applications that have been designed, whether running as expected or not. Forecasting application that was created can help Logistics Division to determine the amount of raw materials that must be provided in Surabaya warehouse based on past demand data. Report of forecasting results and list the amount of raw materials that must be purchased is expected to meet the demand for franchise and independent outlets. Keywords: forecasting, demand, exponential smoothing winter
Rancang Bangun Aplikasi Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT.Lovely Corpin Tour & Travel Surabaya Ayu, Hermawati Tika; Sulistiowati, Sulistiowati; Lemantara, Julianto
Jurnal JSIKA Vol 2, No 2 (2013)
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Abstract PT. Lovely Corpin Tour & Travel is a company that serving for domestic and international tour including Bali, Manado, Singapore, Bangkok, Thailand, and Malaysia. This company has a problem to analize customer satisfaction level from the strongest until the weakest. It happens because those are so many complaint and questionnaire which filled by customer that haven’t all recapitulated.The problem can be solved by customer statisfaction application to know the level of customer satisfaction from the strongest until the weakest. Customer statisfaction application created by declare the independent and dependent variable. Based on the independent and dependent variable can be found cause and effect so that customer statisfaction application is using multiple linear regression. Next steps are implement and evaluate the application to make sure it run as expected. The result showed that aplication have testing values 100% and fisible. Based on the result of test, aplication using by 65 user, the result service quality factor that effect of customer satisfaction is emphaty factor 58,45%. Keywords: Application Effect Of Analysis Service Quality, Customer Satisfaction, Multiple Linear Regression.
ANALISIS TINGKAT KEPUASAN PELANGGAN ATAS KUALITAS PELAYANAN PT FEDERAL INTERNATIONAL FINANCE (FIF) CABANG SEMARANG Sulistiowati, Sulistiowati; Lubis, Nawazirul; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Jurnal Ilmu Administrasi Bisnis

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Pertumbuhan ekonomi yang semakin stabil membawa dampak positif bagi sektor-sektor ekonomi di Indonesia. Usaha untuk menarik minat pelanggan serta mempertahankan yang sudah ada merupakan suatu pekerjaan yang tidak mudah. Mengingat pelanggan merupakan individu yang bebas berpindah-pindah dari satu tempat ke tempat lainnya tergantung dengan kepuasan yang diperolehnya. Oleh karena itu, peningkatan dalam bidang pelayanan harus dilakukan agar pelanggan menjadi puas dan loyal. Penelitian ini berangkat dari permasalahan masih di jumpai adanya komplain dari pelanggan dan adanya fluktuasi jumlah pelanggan PT FIF Cabang Semarang selama tahun 2010, yang diperkirakan dapat timbul sebagai akibat belum maksimalnya pelayanan PT FIF Cabang semarang. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pelanggan atas kinerja pelaksanaan pelayanan PT FIF Cabang Semarang.Tipe penelitian yang digunakan adalah penelitian deskriptif analitik. Data yang digunakan adalah data primer. Pengumpulan data dilakukan melalui wawancara dengan instrumen pengumpulan data berupa kuesioner yang diajukan kepada 99 responden. Sampling techniq yang digunakan adalah purposive sampling. Untuk mengukur tingkat kepuasan pelanggan atas layanan PT FIF Cabang Semarang, maka digunakan importance performance analysis (analisa perhitungan rata-rata).Dari hasil perhitungan rata-rata dari rata – rata penilaian pelaksanaan/ kinerja perusahaan dengan tingkat kepentingan/ harapan pelanggan maka akan diperoleh tingkat kepuasan atas kinerja perusahaan sebesar 3,70 yang masuk dalam kategorisasi kurang memuaskan. Atribut yang perlu mendapatkan perhatian adalah atribut yang berada di kuadran A dalam diagram kartesius, yaitu Kemampuan petugas untuk cepat tanggap dalam menghadapi masalah yang timbul (misalnya tentang perbedaan jumlah angsuran), kemampuan petugas  untuk cepat tanggap apabila terjadi kesalahan dalam pencatatan transaksi, kemampuan petugas dalam menjalin komunikasi yang efektif dengan pelanggan, sikap petugas dalam mengutamakan kepentingan dan kebutuhan pelanggan, sikap petugas dalam memberikan pelayanan yang baik tanpa membedakan status sosial, pengaturan parkir kendaraan bermotor.
Co-Authors A. B. Tjandrarini A.B. Tjandrarini Abdillah, Muhammad Hamdani adrianto, shandi prima yudha Afwan, Moh Agus Dwi Churniawan, Agus Dwi Ajieb, Doni Fitrah Akhmad Rizal, Akhmad alfarisi, muhammad fernando Alfian Wira Satya Sakti Alfiyanto, Achmad Rizal Alhabsyi, Muhammad Iqbal Ali Zainal Abidin Ali, Badar Yasifun Alyanto, Reissa Elvira Amirulloh, Nur Anandya Sofa Rachmawati Andari, Yuli Setiyo Suryo Andriyanti, Emma Mery Angga Agia Perdhana Angga Agia Wardhana Anggara, Yusuf Bagus Anindya, Nurvina Leila Annisa, Cyntia Al Antok Supriyanto Ardi Widegdo, Riko Tri Arif Rahman Arnoldus Yansen Friska Danar Yudhistira Asrofi Langgeng Nurmansyah, Asrofi Langgeng astutik, ayu Bachtiar, Archam Ali Barbara, Ganimeda Agatha Binawati, Lilis Cahyo, Fachreza Ilham Dwi Christavian, Yosua Chusnina, Ulinnuha Jaza Darmanto, I Made Budi deta, Bernadete Deviera, Mawarizka Dewantara, Billy Dhany, Umar Diaz, Dody Cipta Pratama DWI CAHYONO Eko W, Sri Hariani Endra Rahmawati, Endra Erisaputra, Purba Ernanto, Nikolas Baru Erwin Saputra Erwin Sutomo Fahmi, Ikmal farid, muchammad Febrian Nanda Pratama Fildananto, Asdi Atmin Fithri, rifatul Frastyawan, Nyoman Ginanda, Mohamad Ardan Guntoro, Radix Ardi Hadi, Andhika Pratama Haditio, A.R. Bagas Danang Hantoro, Yomanda Maulana Hardjito, Faisal Rachman Henry Bambang Setyawan Hermawati Tika Ayu Huda, Maghvirul Huda, Muchlis Alkhoiruli I DEWA GEDE DIRGA NEGARA Idris, Mochamad Rifai Ifani, Ika Sustianing Ignatius Adrian Mastan Indrawati, Yuni Irfandi, Bagus Jamalludin, Alhidayah Januar Wibowo Jeff Edwin Sulaiman Julianto Lemantara Junaidi, Fajjrul Juniarti, Ni Nyoman Swastika Jusak Irawan Khalilur Rahman Khurrosidin, Mifta Kurniawan, Candra Dwi Putra Kurniawan, Johanes Aditya Lemantara, Julianto Lemantara Lementara, Julianto Luci Anna Lumban Gaol Mahendra, Abner Marselia, Selly Mastan, Iqnatius Adrian Mirajtannia Perwita Sari Mochammad Arifin Mohammad Al Hafidz, Mohammad Al Mudianto, Nurmalis Navyca, Leza Risti Nawazirul Lubis NEGARA, I DEWA GEDE DIRGA Novia, Taradiva Novrianto, Yason Nugroho, Oktavianus Eko Pambudi Adi Nurli, Fajriyan Nursusanto, Edy Pambudi, Dwi Prasetyo panji pratama Pantjawati Sudarmaningtyas Prabawa, I Gusti Ngurah Gandhi Prabowo, Yoedo Pradhana, Angga Yudha Prasetiyo, Helko Puspasari, Lilia Puspita Kartikasari Putra, Andri Pratama putra, ekky Anugrah Putra, Septian Dwi Kusuma Qoumuddin, Agil Rijal Rafsanjani, M. Ghozali Rahardhi, Ignatius Raharjo, Anggi Prasetyo Wahyu Rahmadi, Dimas Agung Rahman, Luky Ramadhani, Muchammad Andinouval Ridho Denanda Putra Rizkiyanto, Ainur Kholis Romdhoni, Muchamad Alip Romeo Romeo Rosalina, Heni Rudi Santoso, Rudi Sadewo, ferdyo Arie Salam, Achmad Febriyan Salay, Yudiyanto Sanjaya, Shigit Hussein Santi, Lintang Sekar Saputra, Rizki Aditya Saputra, Taufan Oki Sari Listyorini Sari, Dhya Sasmita, Whika Yudha Setiawan, Hendra Prasetya Putra Setio Budi, Lukman Arie Setyahadi, Muhammad Fakhrizal Sri Suhandiah Subiantara, Dany Suganda, Rizal Pratama Suhalim, Wardah Lucianna Suharto, Octavianus Supriyanto, Supriyanto Susanto, Tri Rudy Tan Amelia Tegar Heru Susilo Titik Lusiani Tony Soebijono Triamukti, M. Adam Trimaryanto, Bambang Tutut Wurijanto utama, Caraka prasetya Veri Antoni Vivine Nurcahyawati Wahyu Setiawan Wahyudi, Ikhsan Pratama Weny Indah Kusumawati Wicaksono, Arif Wicaksono, Faizal Try Widya, Laras Tilottama Wijaya, Farid Ardi Wikrama, Pramudya Wildan Wildan Yoppy Mirza Maulana Zulkarami, Refi