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Journal : Perspektif Pembiayaan dan Pembangunan Daerah

Kepuasan Masyarakat terhadap Penyelenggaraan Pelayanan Publik (Studi Kasus Kantor Kecamatan Tambang Kabupaten Kampar) Saputra, Trio
Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Vol 4 No 2 (2016): Jurnal Perspektif Pembiayaan dan Pembangunan Daerah
Publisher : Program Magister Ilmu Ekonomi Pascasarjana Universitas Jambi

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Abstract

The purpose of the study was to measure public satisfaction survey with services at the Sudistrict Office Tambang, Kampar District with reference to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 16 Year 2014 on Guidelines for the Implementation of Public Satisfaction Survey of Public Service. This research method is using descriptive research with quantitative approach. The sampling technique used in this study was incidental sampling, with a total sample of 100 people who become customers in the Tambang subdistrict officest. Data collection techniques in this research is using questionnaires, observation, interviews and documentation. Data analysis technique in this research is quantitative descriptive. The results showed that the votes on each of the indicators broadly expressed satisfied with the services at the subdistrict office Tambang with the assessment in the amount of 78.8% for the indicator requirements, while indicators of service procedures at 76.9%, an indicator of service time amounted to 56.3%, the cost and rate of 74.6% indicator of product specifications types of services amounted to 76%, the indicator amounted to 78.8% executive competence, executive behavioral indicators of 62.1%, the indicator amounted to 81.1% of service notice, as well as indicators of the handling of complaints, suggestions and feedback at 81.9%. Overall community satisfaction with services Tambang Subdistrict office at 74.02 in the category of "satisfied"
Road Map Bureaucracy Reform Public Service Government Provincial Riau Saputra, Trio; Utami, Bunga Chintia
Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Vol 4 No 4 (2017): Journal of Perspectives on Financing and Regional Development
Publisher : Program Magister Ilmu Ekonomi Pascasarjana Universitas Jambi

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Abstract

Purpose of this research is to describe the direction of bureaucracy reform road map policy in the field of public service with the focus of service standard in Riau Provincial government. This research uses qualitative analysis. Field data obtained in Riau Province is set in description or report in the form of table, so it can get a clear picture about what is going on about the direction of bureaucratic reform policy of Riau Province public service. government. Based on the results of the research indicates that the road map of bureaucratic reform of the provincial government in the field of public service already has the standard of service but has not provided the form of legality and seriousness in the form of promise of giving the right of society in service. In SOP sub-indicators for the implementation of service standards already exist in most types of services, but improvements to service standards do not involve stakeholders and improvements to SOP have not been done regularly. Therefore, the direction and policy of bureaucratic reform, especially in the field of public services, must be prepared in accordance with the action plan because this stage is important to describe the activities and techniques in more detail in a short period of one year. Keywords: Bureaucratic Reform, Public Service, Government, Road MapAbstrakPenelitian ini bertujuan untuk mendiskripsikan arah kebijakan road map reformasi birokrasi bidang pelayanan publik dengan fokus standar pelayanan di pemerintah Provinsi Riau. Metode penelitian menggunakan analisis kualitatif. Data lapangan yang diperoleh dituangkan dalam suatu uraian atau laporan dalam bentuk tabel, sehingga diperoleh gambaran yang mengenai arah kebijakan reformasi birokrasi pelayanan publik pemerintah Provinsi Riau. Berdasarkan hasil penelitian menunjukkan road map reformasi birokrasi pemerintah Provinsi Riau di bidang pelayanan publik sudah memiliki standar pelayanan tetapi belum memberikan bentuk legalitas dan kesungguhan dalam bentuk janji yang memberikan hak masyarakat dalam pelayanan. Dalam sub-indikator SOP bagi pelaksanaan standar pelayanan sudah ada pada sebagian besar jenis pelayanan, tetapi perbaikan atas standar pelayanan tidak melibatkan stakeholder dan perbaikan atas SOP belum berkala. Untuk itu sebaiknya arah dan kebijakan reformasi birokrasi khususnya dibidang pelayanan publik disusun sesuai rencana aksi karena tahap ini penting menggambarkan kegiatan yang lebih detail dan teknis dalam waktu singkat yaitu satu tahun Kata Kunci : Reformasi Birokrasi, Pelayanan Publik, Pemerintah, Road Map REFERENCESGubernur Riau. (2015). Peraturan gubernur No.61 tahun 2015 tentang prosedur tetap pengendalian bencana kebakaran hutan dan lahan di Provinsi Riau. Pekanbaru.Gubernur Riau. (2015). Peraturan Gubernur Riau Nomor 99 Tahun 2015 tentang pedoman penyusunan standar operasional prosedur di lingkungan pemerintah Provinsi Riau. Pekanbaru.Gubernur Riau. (2015). SK Gubernur Riau Nomor 1300 tahun 2015 tentang pembentukan tim reformasi birokrasi Provinsi Riau. Pekanbaru.Gubernur Riau. (2016). Road map reformasi birokrasi pemerintah Provinsi Riau 2015-2019. Pekanbaru.Haribowo, G., & Wijaya, A. F. (2012). Faktor- faktor yang mempengaruhi upaya implementasi reformasi birokrasi POLRI ( Studi Pada Polres Pacitan Berdasarkan Peraturan Kepala Kepolisian Negara Republik Indonesia Nomor 23 Tahun 2010 ), 15(3), 18–28.Hidayah, A. (2014). Reformasi birokrasi bidang pelayanan publik pada suku dinas pendidikan di wilayah administrasi kabupaten Kepulauan Seribu. Jakarta: Universitas Islam Negri Syarif Hidayatullah Jakarta.Josef Kurniawan Kairupan. (2014). Pengaruh reformasi birokrasi terhadap kualitas pelayanan publik di Dinas Kependudukan Dan Catatan Sipil Kabupaten Minahasa Utara. JSP, 9(2).Kastanti, H. L., Satoto, K. I., Widianto (2015). Sistem informasi evaluasi pelayanan publik puskesmas berbasis website pada Kementerian Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi. Jurnal Teknologi Dan Sistem Komputer, 3(1), 103–109.Nurbarani, M. (2009). Reformasi birokrasi pemerintah Kota Surakarta. Semarang.Presiden Republik Indonesia. (2010). Peraturan Presiden nomor. 81 tahun 2010 tentang Grand Design Reformasi Birokrasi 2010 – 2025.RB, M. (2014). Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi nomor 14 Tahun 2014 tentang pedoman evaluasi reformasi birokrasi instansi pemerintah.Saputra, T. (2016). Kepuasan masyarakat terhadap penyelenggaraan pelayanan publik ( studi kasus kantor Kecamatan Tambang Kabupaten Kampar ), Jurnal Perspektif Pembiayaan dan Pembangunan Daerah, 4(2), 89–100.Triantoro, B. W. (2004). Citizens charter dan reformasi birokrasi. Jurnal Kebijakan Dan Administrasi Publik, 8(2), 33–40.
Implementation of village empower program in supporting form of institutions of village business institutions (BUMDes) (Study on Dayang Suri Village Bungaraya Sub District Siak Regency Riau Province) Sufi, Wasiah; Saputra, Trio
Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Vol 5 No 2 (2017): Journal of Perspectives on Financing and Regional Development
Publisher : Program Magister Ilmu Ekonomi Pascasarjana Universitas Jambi

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Abstract

The purpose of this research is to investigate the implementation of village empowerment program in support of institutional formation of Village Owned Enterprise (BUMDes). The research carried out at Dayang Suri Village, Bungaraya Subdistrict, Siak Regency at UED-SP Karya Bersama. The data used consist of secondary data in the form of documents relating to the implementation of village empowerment program in support of the formation of BUMDes and primary data in the form of direct observation of research location and interview with key informant. Data analysis employed in descriptively qualitative. Based on the result, it mentioned that into the preparation stage, implementation and principles of management of UED-SP Karya Bersama program has been relatively good. However, there are still less maximal aspects such as lack of socialization conducted by village government, lack of transparency or clarity of information by village fund managers and lack of village facilitators as facilitators in decision making. Keywords: poverty, community empowerment, savings and loans, transparency