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Journal : Journal of Governance and Public Policy

Kinerja Pelayanan Publik Studi Kasus Pada Dinas Kependudukan dan Catatan Sipil (Disdukcapil) Kota Jambi Samsudin, Samsudin; Pribadi, Ulung
Journal of Governance and Public Policy Vol 1, No 1: February 2014
Publisher : Universitas Muhammadiyah Yogyakarta

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Abstract

The purpose of  this study is to determine the performance of public services in the Dinas Kependudukan dan CatatanSipil Kota Jambi. This study uses the concept of  performance measurement with five indicators of  productivity, qualityof  service, responsiveness, r esponsibility and accountability. These indica tors are used to measure  the efficiency andeffectiveness of  services, quality of  service received by  the public. The method used in this research is quantitativemethod. The research location is determined by the method of  purposive, are determined by deliberate that the studywas conducted in the Depar tment of P opulation and Civil Registry. Data  collection techniques used in this study includeinterviews, observations, and literature. Based on the research findings that the productivity of  public services interms of  the ability of  officers and service performance can be summed been efficient with an average result value of70% of  respondents said either. The quality of  service in terms of  satisfaction of  the performance of  services,timeliness of  service, comfortable environment and good infrastructure which is an average result of  41% while themeasured responsiveness of service delivery performance , kedesiplinan, service procedur es and speed of  service.The final result that  stands out from the responsiveness can be judged good quality with an average of 51% of  goodquality, the next responsibility is measured on the suitability of cost and fairness of  service delivery is good is seenfrom the average value of  responsibility is 45% and the accountability of  public service in the Department of  Popula-tion and Jambi City Civil Registry, is good  for 70% of  respondents  said that responsibility.
Co-Authors Abdullah Abdullah Akbar, M. Fahrizal Alim Sukrisno ANDRA, YUSDI Asmuni Asmuni Aswitha Budiarso, Aswitha AUNU RAUF Cysca M. Lembong, Cysca M. Darwin Karyadi Dhoni Kristanto Eva Wijayanti, Imas Faried Bakry Fatma Amilia, Fatma Febriasari, Arifina Firman Firman Funny Soesanthy Furkan, Furkan Gusti Indriati Hamdi Hamdi Haris, Muhamad Hasfarinah, Amy Hasnah Soetedjo Hasnah Sutedjo Humaid, Hidayat Husaini Husaini I.G.N. Wila Wirya Ichsan, Ahmad Shofiyuddin Ig. Djokosusanto Ig. Joko Susanto Ignatius Djokosusanto Indah Langitasari, Indah Indriani, Ratih Irhamni Irhamni Jajah Husaini Jajah K. Husaini Khaeroni, Khaeroni Kusumah, Yayi Munara Loneli Costaner, Loneli Lukman Riyadi, Lukman M. Saidin masriah masriah, masriah Mila Triana Sari, Mila Triana Muazza Muazza MUHAMMAD ALI Muhammad Nurtanto, Muhammad Muslimin Muslimin Nina Herlina Lubis NINGSIH, NINGSIH Nurhayati Nurhayati Nurmala Mukhtar Primi Artiningrum, Primi PUTRA, IHSAN MAULANA Rachmad Rachmad Rahman, Hari Amirullah Rahman, K.A Ramadhan, Chairul Umam Rodani, Rodani Rubiyo Rubiyo S. Hasnah Soetedjo Soepardi Soedibjo Sudarso Sudarso Suharjono Suharjono Suharyan, Haris Sukati S. Sunoto Sunoto Supardi Sudibyo Supardi Supardi Suryati K. Sutedjo Sutedjo Teguh Santoso Ubaidillah Ubaidillah Ulung Pribadi, Ulung Usman Usman Uswatun Khasanah, Anis Wahyu Susihono Widiastuti Widiastuti WIJAYANTI, ARIE Wila Wirya Wiradihardja, Sudradjat Yayah Husaini Yogi Hernata, Yogi Yuanita, Tanty Yulita Yulita, Yulita Z. Sulaiman, Z. Zakaria, Mumuh Muhsin Zamzami, Muh. Rodhi Zusiana Elly Triantini