. Ramadania
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KONSEP LOYALITAS PELANGGAN: PERSPEKTIF BEHAVIORAL DAN PERSPEKTIF ATTITUDINAL Ramadania, .
Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Vol 1, No 1 (2010): Jurnal Ekonomi, Bisnis dan Kewirausahaan
Publisher : Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK)

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Abstract

ABSTRACT The aim of this article is to discuss customer’s loyalty as a complex dimension in consumer behavior theory. Customer’s loyalty can stimulate brand loyalty  describing a condition in which consumers have postitive attitude toward a brand, have commitment to it, and have intention to continue buying it in the future. Brand loyalty can be analyzed by two perspectives : behavioral persepective and attitudinal persepective. These are reflected in consumer’s actual buying behavior and consumer’s psychological commitment. Understanding these two perspectives are very important for marketers in  devising a competitive marketing strategy. Kata Kunci:  Loyalitas pelanggan, Perspektif Behavioral Dan Perspektif Attitudinal