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Maswar Abdi
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ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP PELAYANAN AKADEMIK DAN PELAYANAN ADMINISTRASI FAKULTAS EKONOMI UNIVERSITAS TARUMANAGARA Maswar Abdi; Desnirita Desnirita
Jurnal Manajemen ##issue.vol## 13, ##issue.no## 3 (2009)
Publisher : Tarumanagara University

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Abstract

The satisfaction level is determined by the difference between the service performance as perceived by customer and what the customer expected. Beside by the importance-performance analysis where each attribute is rated by the customer on an importance scale and on performance, the writers try to combine the factors to measure the student’s satisfaction from the academic and administration services of FE Untar. Based on this analysis, we find not only the importance services that to priority in the future improvement, but also the student’s satisfaction as presentage of the student’s need are satisfied by these services. The student’s satisfaction level in the academic’ services are in the interval 53,36% to 64,07%. In totality, the students’ need are only satisfied 58,85% of the student expected.in these services. The student’s satisfaction level in the adminsitration’ services are in the interval 45,95% sampai 59,93%. In totality, the students’ need are only satisfied 58,85% of the student expected in these services. There are 4 academic service and 8 administration services are prioritied to improve by FE Untar in the future