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Kajian Manajemen Mutu Usaha Kecil Menengah Sepatu di PD. Anugerah Hero - Ciomas Susviarto, -; Suryahadi, -; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 7, No 1 (2012): Manajemen IKM
Publisher : Institut Pertanian Bogor

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Study of Shoes Small Middle Enterprises (SME) Quality Management is held through case study in PD. Anugerah Hero Ciomas Kabupaten Bogor.  This study is intend to: (a) knowing about applied level of quality management system in PD. Anugerah Hero, (b) knowing activities done by PD. Anugerah Hero to guarantee it’s product quality, (c) evaluating product quality performance, (d) analyzing how quality cost performance in PD. Anugerah Hero. Determining quality management system practices held by matching quality attempt applied to characteristic quality management system as conducted by Muhandri and Kadarisman. Identification of quality activity held according the Juran Trilogy. Evaluating quality performance held for number of defect product, number of reject/return product, Finishing time late and quality cost analysis. Result of study indicating that the most fit quality management system applied if compared to characteristic of quality management system applied according to Muhandri and Kadarisman is Foreman Quality Control. The activities of quality management held is including; knowing the needs and consumer terms, and designing process and instrument for shoes making for quality planning aspect. The quality management aspect is by compiling standard and specification, using model, mold and pattern and also doing sortation qualitatively by visual inspection. The  quality improving aspect is only for doing benchmarking in relatively large shoes industry and duplicating a new model from “mall”, books and magazine. The number of products rejected, especially by abroad customer is ranged between 11,1% – 17,7% by average 15,9 of the number of order.  Slowness of finishing time due to the order is on average of 3,8 days or 7,0% compared to order time. The number of order late is about 50%.  The quality cost identified is only external failed cost for down grading, is that, about Rp50.415.000 for 11 order in 2007, quality cost index due to the selling omzet is about 2,37%. Key words: quality management, performance, shoes small middle enterprises
Kajian Tingkat Penerapan Manajemen Mutu Terhadap Kinerja UMKM Sektor Agro-Industri Pangan Olahan Nata de Coco di Kota Bogor Pandjaitan, Linda Elfrida; Syamsun, Muhammad; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 6, No 2 (2011): Manajemen IKM
Publisher : Institut Pertanian Bogor

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Study of quality management implementation in Small Medium Enterprises (SMEs) nata de coco industry in the city of Bogor. The purpose of this study are: (1) to see what extent the application of quality management in the SME sector, Agro-food industry processed commodities nata de coco in the City of Bogor, (2) the relationship between the level of implementation of quality management on the performance of SMEs Agro-industrial sector Prepared Food commodities nata de coco in the City of Bogor.  Analysis of the application of quality management level with the company´s performance against the trend ratio analysis of financial performance and trend of non-financial performance. The trend of financial performance ratios in the analysis of: (a) the ratio of net income, (b) the ratio Net Present Margin (NPM), (c) the ratio of profits to capital (Return on Equity or ROE). Trend analysis performed on non-financial performance: (a) the type of production, (b) the volume of production, (c) the number of customer.  The aspects quality control of quality management activities on nata de coco industry has not fully implemented. Improved financial performance in industries that had reached stage Quality Control System (QCS): (a) the trend of the ratio of net income increased to the MMI 5%, (b) trend ratio of NPM rising increased against Mitra Makmur Industri (MMI) 4%, and (c) trend ratio of ROE increased against MMI 2%. Non-financial performance improved in the industry that had reached stage QCS: (a) trend of type of production increased against AFG 58%, (b) trends in production volume increased against AFG 75%, and (c) the trend of the number of customer increased against AFG 105%. Relations with the level of implementation of quality management of financial performance will go toward growth when the industry is consistent in applying quality management so that the market receiving the product and the profits from the increasingly large. Application of quality management level contact with non-financial performance has increased consistently in the application so that when the market receives products that increase the production volume.
Analisis Kepuasan Pelanggan Dalam Meningkatkan Kinerja Mutu Atribut Produk Mainan Edukatif (Studi Kasus: Produk ’Shofia Toys’) Usman, Yulita Veranda; Suharjo, Budi; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 5, No 1 (2010): Manajemen IKM
Publisher : Institut Pertanian Bogor

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Children love to play and want to know about anything in their surrounding.  They need to grow and educational toys can facilitate them. The aim of this study was to improve quality performance of product attributes of Shofia Toys by analyzing its customer satisfaction. Data analysis methods that used in this study were: focus group discussion (FGD) to identify educational toy attributes; top two boxes index to measure customer satisfaction level; and gap analysis, penalty-reward analysis and diagonal analysis to analyze influential factors of customers satisfaction.  CHAID analysis was used to determine which one of the product attributes to be the priority of improvement. There are 26 educational toy attributes that can be grouped into 6 quality dimensions of product, they are performance, reliability, aesthetics, conformance, durability, and serviceability.  Customer satisfaction level of Shofia Toys products is 62,5% and dissatisfaction level is 1,0%.  Based on the hierarchy of needs, all attributes are performance attributes, but their performance are not sufficient yet and have 19-47% of gaps between important and satisfaction level.  At this time, company can do an improvement for the attibutes that related to ability to increase creativity of children; precision; durability; and smoothness of wood product.  These are the priorities of quality performance improvement of Shofia Toys product attributes that can improve its customer satisfaction.   Key words: customer satisfaction, educational toy, product attributes, quality, Shofia Toys
Kajian Optimasi Produksi dan Strategi Pengembangan Usaha Produk Fish Jelly (Studi Kasus pada PT “XP” di Jakarta) -, Ismarsudi; Suryani, Ani; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 6, No 2 (2011): Manajemen IKM
Publisher : Institut Pertanian Bogor

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PT “XP” in its bussiness production has produced Fish Jelly  with five types of products, there are Fish Sausage, Fish Ball, Fish Kakinaga, “Otak–otak” and Fish Finger.The main raw material that being used by PT XP for those products are surimi, fatty tuna and other fish. Some of the constraints in marketing development for Fish and Fishery products in this country are supply and demand aspect. The former constraint includes quantity and continuity, quality, selling price, definite variety of products, weak market information,  limited facilities and marketing infrastructure and not conducive business climate. Demand aspect includes low level of fish consumption, dynamic consumer preferences, weak marketing, distribution network and market strategy. Analysis method that being used in this study is Exponential Comparative Method (MPE). It’s one of the methods to get superior products. Net profit margin reflects management´s ability to generate net income. Linear Programming (LP) to achieve a single goal such as maximizing profits or minimizing cost. Other analysis, SWOT (strengths, weaknesses, opportunities and threats), Matriks External Factor Evaluation (EFE) and Internal Factor Evaluation (IFE) are used to analyze external and internal factors. Results of the studies obtained, the superior first product of fish finger and second product fish ball.  The maximum profits that obtained from LP Calculation is Rp 31.800/kg or Rp 31.800.000/ton, with production composition 25% fish finger dan 75% bakso ikan for favored products. PT “XP” has opportunity in fish jelly production since it has permanent distributor of raw materials, and yet has threat that is production cost increase caused by raised fuel prices and electricity fare. This company’s main strength lays on the manager’s preseverance in managing this business, while the Main Weakness of this company that is lack of capital to get supplies. The result evaluation on external and internal factor (EFE and IFE) to make the company in a quadrant agresif position, that company in a good posisition to develop the business. The company can use the internal power for: (1) make use the external opportunity; (2) to content with internal weakness; and (3) avoid the extend threats.
Mutu Pelayanan, Mutu Produk Franchise Klenger Burger dan Kepuasan Pelanggan di Tomang Jakarta Barat Riana, -; Saleh, Amiruddin; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 8, No 1 (2013): Manajemen IKM
Publisher : Institut Pertanian Bogor

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Franchise business growth at present get tremendous progress. This can be proved by a variety of franchise businesses in the area of food. The global economic crisis that is currently happening more and encourage franchise owners to make this franchise should be able to survive. To preserve what has been achieved and increase competitive advantage with a similar product franchise Burger Klenger know and get feedback from customers about the quality of services and products to customer satisfaction has been given so far. This study used to descriptive survey with primary and secondary data, and analyzed by SPSS to explain the IPA and CSI approach. Suitability analysis Klenger Burger franchise service quality attributes that there are 13 very important factors. The determination to make up the quality of service shown in the diagram Cartesians. Attributes contained in Quadrant C is the low priority of five attributes. This attribute must immediately make improvements. It has also reinforced the value of CSI quality of service, product quality Klenger Burger franchise and customer satisfaction is of 84,3%. The CSI is located between the range of 0,81 to 1 which means that customers feel very satisfied customer satisfaction performance. Quality of service, product quality and satisfaction Klenger Burger franchise get enough value from their customers satisfied, so the franchise Burger Klenger must continually strive to maintain, repair attribute less and keep the level of satisfaction can be increased.
Tingkat Penerapan Manajemen Mutu pada UMKM Pembenihan Udang di Jawa Timur Lasima, Wisriati; Syamsun, Muhammad; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 7, No 2 (2012): Manajemen IKM
Publisher : Institut Pertanian Bogor

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Shrimp is one of the leading commodities of the fisheries. Quality seed is one of the critical success factors of the cultivation so that the business activities of hatchery hatcheries should adopt the technique in accordance with the Indonesian National Standard (SNI) and Standard Operating Procedures (SOPs) and apply a quality management of seed of the Good Fish Breeding mode (CPIB) or Good Hatchery Practices (GHP). The aim of this thesis include (1) knowing the level of implementation of quality management in small to medium (SME’s) shrimp hatchery in and (2) analyze the relationship between the level of implementation of quality management on firm performance. Location of the research conducted on shrimp hatchery units located in the districts of Situbondo and Banyuwangi, both who have or have not passed the certification mode of CPIB. Data collection methods include interviews and observation. Level of implementation of quality management in shrimp hatcheries in both East Java that has been certified or not, is at a fairly high level, at three different levels, namely level of Quality Control (QC) Statistics (42.9%), Quality Assurance or QA (21.4%) and 35.7% at the level of implementation of Total Quality Management (TQM). From all levels of implementation of SQC quality management, QA and TQM, there are four predominant factors that could affect the company´s performance, namely: cost efficiency, the percentage of undergraduate (S1), human resource (HR) Percentage training per year and the percentage of customer complaints. Policies need to be taken to the level of TQM is to conduct QC management so that the dominant factors that can provide high business performance can be maintained, to the level of SQC is to conduct QC activities are synchronized with the training activities is appropriate, considering the level of training at this level relatively very low. While the policy needed to be taken to the level of QA is the need to improve the quality fry strived to meet the established minimum standards and will be even better if the feasibility of obtaining certification so it will be able to improve the competitiveness of selling fries, both quantity and price. A guaranteed quality of production need to be given this level has a number of customer complaints is very high compared to the two other levels, well above average
Kelayakan dan Strategi Pengembangan Usaha Pembudidayaan Tanaman Hias di Kompleks Perumahan Bekasi (Kasus Usaha Tanaman Hias Adenium pada Lahan Terbatas) Adelita, -; Hubeis, Musa; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 5, No 1 (2010): Manajemen IKM
Publisher : Institut Pertanian Bogor

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Decorative Plant business is relative newly and in this time is to be developed. Development of decorative plant business in the future having bright enough prospect, because enthusiasm to this plant more increasing. Business decorative plant have opportunity to be developed and improved with intensification and extensification, now days start to be developed by rent of decorative plant in the hotels. From the other of decorative plant which exist in Indonesia, Adenium is most like decorative plant. Adenium is very popular among hobbies. This matter is caused uniqly and bright color. Activity of Adenium is have a problems, which is technical problem of conducting and marketing That problem causing productivity become to lower in produce Adenium and quality, but for farmer in the Bekasi problem is added by limited place cause land is so expensive price. According to the matter has been done by Feasibility and Strategy Development of plant in Real Estate of Bekasi, with : (1) analyze  the feasibility of decorative plant of Adenium, (2) compiling strategy development  in improving sale of decorative plant Adenium. This study is has been doing in real estate of Bekasi, with four responder merchant of decorative plant Adenium. Using method study is descriptive analysis, analysis Feasibility study (BEP, B/C Ratio and of Payback Period) and Strengths, Weakness, Opportunities and Threats (SWOT) analysis. From financial analysis result indicate that the business decorative plant of Adenium if feasible to be implemented in limited pace because can give advantage in payback period 7.47-22 months and get value of Rp. 3.121.665 - Rp. 3.813.750. While strategy able to be done by using marketing strategy by marketing mix, that is strategy product, price, promotion and place.   Key Words : Adenium, BEP, B/C ratio, decorative plant, feasibility, payback period, strategy, SWOT
Evaluasi Kinerja Lembaga Keuangan Mikro Swamitra Mina Dengan Pendekatan Balanced Scorecard (Studi Kasus di Kabupaten Bantul, Yogyakarta) Setyarini, Panca Dewi; Hubeis, Musa; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 5, No 1 (2010): Manajemen IKM
Publisher : Institut Pertanian Bogor

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To overcome the problem of coastal community poverty, since 2001, the Directorate of Coastal Community Empowerment, Ministry of Marine Affairs and Fisheries developed the Coastal Community Economic Empowerment. The main activity of this program is to distribute the Productive Economic Fund (PEF) to the coastal community groups using the revolving fund scheme. Since the Bad Debt Ratio (BDR) was high, started 2004, the PEF has function as collateral to the Bukopin Bank under Swamitra Micro Finance scheme. The study was done in Bantul District, Yogyakarta to evaluate the performance of this institution, with main objectives are (1) to analysis the performance of Swamitra Mina Micro Finance using Balanced Scorecard (BSC) Approach; (2) to define the score of the Swamitra Mina Micro Finance Institution (MFI) criteria using BSC; (3) to analysis the affectivity of Swamitra Mina as the alternative MFI for coastal community. The data analysis includes: (a) MFI analysis using BSC approach; (b) the value of micro finance; (c) the efectivity analysis of the existence of Swamitra Mina based on community perception especially in credit mechanism, amount, duration, the interest rate, etc. The study showed that in 2006 – 2007, the financial ratio fulfilled the minimum IFAD standard. The Ratio of Return on Equity (ROE), Financial Self sufficiency (RKK), Return on Asset (ROA) and arrears in 2006  were  180,37%, 159,66%, 4,7%, 1,41% respectively and in 2007 were 220,9%, 202%, 10,61% and 2,6% respectively.  Based on the debitur perspective, the highest customer satisfaction score after sale aspect is 3,94 on the average and the average customer satisfaction indexs  is 3,5. The result of the perpective analysis in internal bussiness process showed that the time duration of the credit process suited to the standard time (3 days on the average) and the precise target to the coastal community was 96%. Based on the lesson and the growth perspective, the quality of human resources increased through the various training and manager sertification. The scoring criteria of the MFI performance evaluation showed that the financial perspective score was the highest (52%) contributed by  the financial report sub criteria  (35%) with performance indicator report of profit and deficit (17,5%) and the balance report (17,5%). The average of customer satisfaction index to evaluate the MFI efectivity was 3,53 meaning that the MFI was effective. The increasing number of debitor, and also the amount of credit and saving during the year of 2006-2007 indicated that the existence of MFI may functioned as the alternative institution to serve the capital for the the coastal community.   Key Words: Bad Debt Ratio, Balanced Scorecard, Coastal Community, Productive Economic Fund, Swamitra Micro Finance
Prospek Pengembangan Usaha Keripik Pisang di Bandarlampung Apriyani, Marlinda; Hardjomidjojo, Hartrisari; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 9, No 1 (2014): Manajemen IKM
Publisher : Institut Pertanian Bogor

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This study conducted to formulate a possible scenario in the future (prospective strategic). The scenario is based on conditions that may occur in the future toward on the key factors that influence the development of banana chips industry in Bandarlampung. This study aimed to: (1) identify the factors that influence the development of banana chips Small Medium Enterprises (SMEs) industry in Bandarlampung, and (2) determine the formulation of banana chips SME development strategy in Bandarlampung, and (3) determine the operational recommendations for the development of banana chips SMEs in Bandarlampung. The analysis tool is the Prospective Analysis to predict the possibilities that occur in the future and prepare a strategic action needs to be done and see if changes are needed in the future. The studied showed that the critical success factors of banana chips business development in order to increase market share and become a superior product in Bandarlampung are (1) technical capability, (2) managerial skills, (3) access to information, (4) the production process, and (5) availability of raw materials. Formulation of enterprise development strategies carried out by combining the results of stakeholder analysis and a prospective analysis, to generate an optimistic scenario for the development of banana chips in Bandarlampung. Operational recommendations for the development of banana chips in Bandarlampung prepared using a prospective analysis: (1) increase the technical ability of entrepreneur, (2) increase the managerial skills, (3) increased access to information, (4) modern processes for production, and (5) increasing the availability of raw materials.
Evaluasi Kinerja Usaha Petani Garam Rakyat di Kabupaten Bima, Nusa Tenggara Barat Rahman, Amril; Raharja, Sapta; Kadarisman, Darwin
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol 9, No 1 (2014): Manajemen IKM
Publisher : Institut Pertanian Bogor

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Flood of salt imports from the country four season to meet consumption needs and the needs of industry to Indonesia make the price of salt is low. Surprisingly rich tropical sea water and sunlight with the fourth longest coastline in the worlds, but in 2010 national production of only 30,600 tons of salt or less than 1% of national demand,  because the harvest in a number of production centers 1.000-7.000 tons. Ponds area and one of the factors that influence the production of salt is an integral part of the performance of producing salt as salt producers nationwide. Business performance on a salt farmer folk analyzed the influence of the land area of ​​salt ponds on productivity, quality and financial performance by analysis of variance (Anova), for quality is conducted lab tests and analysis of financial performance using the calculation of revenue, R/C ratio and B/C ratio. The analysis showed no real productivity diversity. Salinity of sea water highest diversity in the people who produce the salt flats with an area of ​​0.23 acres of land with an average 4,576,666.67, the lowest score in the group of farmers with vast salt flat 0.85 acres of land with an average 1.6775 million. The analysis showed no real income diversity. R / C ratio and B/C ratio is generated providing the highest value in the group of people who produce salt area of ​​0.23 hectares with an average 10.1533, the lowest in the group of salt peasants with land area of 0.85 acres with a mean average of 3.2367. Effect of salt ponds land productivity, quality and financial performance analysis of variance analysis showed no significant difference, then the peoples business performance by producing salt undervalued and needs to be increased by salt farmers.