Articles

Found 2 Documents
Search

Analisis Pengaruh Kualitas Layanan Internet Banking dan Tingkat Kepuasan Terhadap Loyalitas Nasabah Pada PT Bank Rakyat Indonesia (Persero) Tbk Kantor Cabang Pembantu Jamsostek Jakarta

Business and Management Review Vol 2, No 2 (2012): Juni
Publisher : Universitas Bakrie

Show Abstract | Original Source | Check in Google Scholar | Full PDF (293.059 KB)

Abstract

The Internet is an ideal  media to  take any banking activities  due to it has the potential  cost savings. Internet also one of the  media used to  improve services  for the customers  in order to reach  customer loyalty.  The function  not only for giving information, but it also can handle banking transactions anytime and anywhere without being limited by time and distance.  This study  aims to determine  how the  influence of  service  quality of internet banking, customer  satisfaction,  and customer loyalty at Bank Rakyat Indonesia Sub-Branch Jamsostek. Sampling  technique used was  nonprobability  sampling method.  There 105  respondents were given questionnaire. The analysis of data is using SEM analysis (Structural Equation Modeling) with AMOS program.  The results indicated that the variable of service quality of internet banking has positive and significant influence on customer satisfaction. Customer satisfaction has negative significantly correlated with customer loyalty. This result confirms that the service quality of internet banking has no significant direct influence on customer loyalty but it has a significant influence indirectly through customer satisfaction as mediating (intervening variable). Key Words: Internet Banking, Service Quality, Satisfaction, Loyalty.

DAMPAK SOSIAL KONFLIK ETNIK DI KINALI 1999-2010

Jurnal Ilmu Sosial Mamangan Vol 1, No 2 (2012): Jurnal Ilmu Sosial Mamangan
Publisher : Laboratorium Program Studi Pendidikan Sosiologi, STKIP PGRI Padang

Show Abstract | Original Source | Check in Google Scholar | Full PDF (489.344 KB)

Abstract

Kinali is an area inhabited by diverse ethnic with different cultures, namely Minangkabau, Mandailings, and Java. The area consists of diverse ethnic, there is always the potential for conflict. The conflict in 1999 between ethnic Minang and Mandailing in the wake of misunderstanding between the two warring ethnic ie ethnic Mandailing ethnic Minang and eventually led to a major conflict anarchistic. The impact of the conflict in the district Kinali West Pasaman on society viewed from social and cultural factors that people prefer not to socialize and interact with other ethnic groups, the social and economic factors of conflict have an impact on the decrease in public income and region for post-conflict societies choose to not interact and one of which is not to the market. Social factors are political, namely the attitude of the ethnic Mandailing are not adaptive in the pattern of relationship with the dominant culture in Kinali caused by the attitude of discriminative ethnic Minang in Kinali against ethnic Mandailing in various facets of life which they live for these finally bear aversion to mambaur and mingle normal and reasonable.Kinali adalah daerah yang ditinggali beragam etnik dengan latar budaya yang berbeda, yakni etnik Minankabau, Mandailing, dan Jawa. Daerah yang terdiri dari beragam etnik, selalu ada potensi munculnya konflik. Konflik yang terjadi pada tahun 1999 antara etnik Minang dan etnik Mandailing di latarbelakangi karena kesalahpahaman antara kedua etnik yang bertikai yaitu etnik Minang dan etnik Mandailing akhirnya berujung ke konflik besar yang bersifat anarkis. Dampak dari konflik di Kecamatan Kinali Pasaman Barat terhadap masyarakat dilihat dari faktor sosial budaya yaitu masyarakat lebih memilih untuk tidak bersosialisasi dan berinteraksi dengan etnik lain, pada faktor sosial ekonomi konflik berdampak kepada terjadinya penurunan penghasilan masyarakat dan daerah karena pasca konflik masyarakat memilih untuk tidak berinteraksi dan salah satunya tidak kepasar. Faktor sosial politik yaitu sikap orang etnik Mandailing yang tidak adaptif dalam pola hubungannya dengan kebudayaan dominan yang ada di Kinali disebabkan oleh sikap deskriminatif etnik Minang di Kinali terhadap etnik Mandailing dalam berbagai segi kehidupan yang mereka jalani selama ini yang akhirnya berbuah keengganan untuk mambaur dan bergaul secara normal dan wajar.