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Journal : Jurnal Penyuluhan

Motivation, Job Satisfaction and Productivity of Agriculture Extension Worker: Case Study of Sukabumi District Hubeis, Aida Vitayala S.
Jurnal Penyuluhan Vol 3, No 2 (2007): Jurnal Penyuluhan
Publisher : IPB

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Abstract

The objective of the study was to find out the motivation, job satisfaction and job productivity of Agriculture Extension Workers (AEW). Respondent of the study was 36 AEW at Sukabumi district, West Java. The results of study have shown that most extension agents are male, relatively old, married and having more than three children. Most of them have had diploma program, participated in several trainings, 20 years of working experience, and belonging to third rank employee. Internal factors of AEW (achievement, recognition, job and responsibility are the internal factors performed significance factors. The motivation of agriculture extension agents has influenced by intrinsic and extrinsic factors; Job satisfaction influenced by psychology, and social, while physical and financial factors have no influence; Job productivity influenced by internal (achievement, recognition, job, responsibility) and external factors (FEW status, interpersonal relation) education background and capacity building, skill, technology, working environment, and discipline. All internal factors, achievement-recognition-work-responsibility has siginificance influence to extension workers productive works.
PERSEPSI PELANGGAN TERHADAP KUALITAS PELAYANAN PUBLIK PERUSAHAAN LISTRIK NEGARA (PLN) UNIT PELAYANAN DAN JARINGAN (UPJ) BEKASI KOTA Dessianyanthi, Dahlia; Hubeis, Aida Vitayala S.
Jurnal Penyuluhan Vol 6, No 2 (2010): Jurnal Penyuluhan
Publisher : Program Pascasarjana Ilmu Penyuluhan Pembangunan, IPB

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Abstract

Public service is one form of the state apparatus functions as a public servant as well as aservant of the state. Seeing an increasingly competitive business world today, the company thatprovide public service need to change their customer services into a profit center. The quality ofservice provides an important link between the company and customers, also can help to push thecompany to achieve their goals and give positive image. Companys image depends on how thecompany give their services to the customer. Companies are required to constantly monitor publicperceptions or opinions about the company, through its institutional functions of Public Relation (PR).The purpose of this research is to analyze the customers perception of the quality of public services atPLN UPJ Bekasi Kota, and the relationship between the internal and external factors with thecustomers perception of public services at PLN UPJ Bekasi Kota. The results of this research showthe customer’s perception on the quality of public services at PLN UPJ Bekasi Kota is good with theaverage score equal to 3.86. Correlation test showed that there are five significant correlation, whichis the relationship between education level and assurance, education level and responsiveness,education level and tangibles, income level and tangibles, and the frequency of respondents callingand responsiveness.Keywords: Public Service, Quality of Service, PLN