Achmad Nizar Hidayanto
Universitas Indonesia

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PENGUKURAN TINGKAT DUKUNGAN TEKNOLOGI INFORMASI PADA DIREKTORAT TRANSFORMASI TEKNOLOGI KOMUNIKASI DAN INFORMASI, DIREKTORAT JENDERAL PAJAK DENGAN MENGGUNAKAN IT BALANCED SCORECARD Hidayanto, Achmad Nizar; Ahmadin, Yudhiansyah; Jiwanggi, Meganingrum Arista
Jurnal Sistem Informasi Vol 6 No 2 (2010): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

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Abstract

Direktorat Transformasi Teknologi Komunikasi dan Informasi (Direktorat TTKI) mengemban tugas dalam mewujudkan rencana strategis Direktorat Jenderal Pajak melalui modernisasi information system (IS) atau information technology (IT) secara efisien dan optimal. Untuk menilai tingkat efisiensi dan optimalisasi penggunaan information technology (IT), diperlukan proses pengukuran secara berkesinambungan. Pada penelitian ini akan dilakukan pengukuran tingkat dukungan SI/TI pada Direktorat TTKI, sehingga Direktorat TTKI bisa memperbaiki hal-hal yang dianggap masih lemah. Instrumen yang digunakan adalah IT Balanced Scorecard yang dikembangkan oleh Grembergen berdasarkan konsep Balanced Scorecard. Selain itu, digunakan pula indikator yang diperoleh dari US Governance Accountability Office (US GAO). Indikator-indikator inilah yang kemudian dijadikan bahan untuk menilai tingkat dukungan IT yang dilakukan dengan menyebarkan kuesioner ke staff Direktorat TTKI. Berdasarkan hasil pengukuran IT Balanced Scorecard yang dilakukan didapatkan hasil bahwa tingkat dukungan IT pada Direktorat Transformasi Teknologi Komunikasi dan Informasi pada perspektif kontribusi perusahaan sebesar 49%, perspektif orientasi pengguna sebesar 66.3%, perspektif penyempurnaan organisasi sebesar 68.3%, dan perspektif orientasi masa depan sebesar 25.6%. Directorate of Communications and Information Technology Transformation took on the task in realizing the strategic plan of the Directorate General of Taxation through the modernization of IS / IT efficiently and optimally. To assess the efficiency and optimizing the use of IT, required continuous measurement process. In this study the level of support of IS / IT Directorate TTKI will be measured, so Directorate TTKI can fix things that were deemed to be weak. The instrument used is the IT Balanced Scorecard, developed by Grembergen based on the concept of Balanced Scorecard. In addition, the indicators used are obtained from the U.S. Governance Accountability Office (U.S. GAO). These indicators are then used as material to assess the level of IT support is done by distributing questionnaires to the staff of the Directorate TTKI. Based on the IT Balanced Scorecard measurements, showed that the level of IT support to the Directorate of Communications and Information Technology Transformation at perspective on the companys contribution is 49%, user-oriented perspective is 66.3%, organizations improvement perspective is 68.3%, and the future-orientated perspective is 25.6%.
IDENTIFIKASI PORTOFOLIO, STRATEGIC SOURCING DAN PENGUKURAN KETERSEDIAAN LAYANAN TI PADA PT PLN (PERSERO) WILAYAH SUMATERA SELATAN, JAMBI, DAN BENGKULU Hidayanto, Achmad Nizar; Herianto, .
Jurnal Sistem Informasi Vol 6 No 1 (2010): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

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Abstract

PT. PLN Wilayah Sumsel, Jambi dan Bengkulu banyak menggunakan layanan TI agar dapat mengelola proses bisnisnya dengan baik. Tidak adanya suatu mekanisme pengukuran kinerja pihak ketiga membuat perusahaan kesulitan mengukur kinerja pihak ketiga. Penelitian ini ditujukan untuk mengatasi berbagai permasalahan yang ada di PT. PLN Wilayah Sumsel, Jambi dan Bengkulu. Tahap pertama penelitian ini akan dilakukan dengan menjabarkan strategi dengan analisis SWOT, yang menghasilkan portofolio layanan TI. Tahap selanjutnya adalah pemberian rekomendasi mengenai strategic sourcing dalam membangun layanan TI perusahaan dengan menganalisis kondisi perusahaan saat ini. Pada tahap akhir penelitian akan dijabarkan mengenai mekanisme pengukuran ketersediaan layanan TI dengan kerangka kerja COBIT 4.1 sub segmen DS1. Dari hasil penelitian diperoleh portofolio layanan TI yang secara efektif dapat mendukung perusahaan. Penelitian ini juga menghasilkan temuan yang menunjukkan bahwa perusahaan belum mampu mengelola sendiri layanan TI secara internal, sehingga pengembangan layanan TI sebaiknya dilakukan melalui outsourcing. Formulasi mengenai SLA juga diusulkan dalam penelitian ini agar dapat digunakan untuk mengukur kinerja pengelola layanan TI perusahaan. PT. PLN Region Sumsel, Jambi and Bengkulu use IT services in order to properly manage its business processes. The absence ofa mechanism for third-party performance measurement make it difficult to measure the performance of third parties.This study aimed to address the various problems that exist in there. The first phase of this research will be done by outlining strategies with SWOT analysis, which produces a portfolio of IT services. The next stage is the provision of recommendations on the strategic sourcing in developing IT services in the company by analyzing the current condition of the company. In the final stage of research, we will clarify the mechanisms in measuring the availability of IT services with COBIT 4.1framework, DS1 sub segments. From the research results obtained a portfolio of IT services that can effectively support the company. The study also produced findings that shows the company has not been able to manage their own IT services internally, so the development of IT services should be done through outsourcing. Formulation of the SLA is also proposed in this study, so that can be used to measure the performance of IT service management company.
Perception of beneficiaries towards adoption of e-money in the distribution of social assistance in Indonesia Djamaluddin, Sartika; Hidayanto, Achmad Nizar; Wardhani, Sita
Economic Journal of Emerging Markets Volume 8 Issue 1, 2016
Publisher : Universitas Islam Indonesia

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Abstract

Wide access to formal finance for poor households through distribution of social assistance via electronic money (E-money) is believed to accelerate eradication of poverty. We would like to find out the beneficiaries response to this payment method. This aims of this study is to investigate the perception of beneficiaries towards distribution of social assistance through e-money. We surveyed 230 beneficiaries in Jakarta, Cirebon and Pasuruan. The result of research indicates that the perception of PKH beneficiaries related to the cost, benefits and security of e-money is relatively good. However, from the aspect of ease of use and the respondents’ desire to use e-money, the perception is quite low. 
Analisa Faktor-Faktor Yang Mendorong Penggunaan Sistem Informasi Kepegawaian (SIPEG) : Studi Kasus Politeknik Negeri Padang Suryani, Ade Irma; Hidayanto, Achmad Nizar
Jurnal Ilmiah Poli Rekayasa Vol 11, No 1 (2015)
Publisher : Pusat Penelitian dan pengabdian kepada Masyarakat (P3M) Politeknik Negeri Padang

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Abstract

Padang State Polytechnic is one of the best vocational Polytechnic in Sumatera. As the best college, Padang State Polytechnic has implemented several information systems; such as the Information System in the Human Resource Civil Service Department. However, the system still was not optimally utilized within the institution as a tool to support data processing and strategic tool to gain strategic advantages and to support the growth of the organization to a better level. This research was conducted to analyze the factors that encourage the usage of information system in the Human Resource Civil Service Department in PNP. In order to collect data survey, author has sent questionnaires to all faculties including lecturers and administration staffs in Padang State Polytechnic as user of Information System in the Human Resource Civil Service Department. Among 160 questionnaires that were distributed, only 121 questionnaires were returned. Furthermore, the questionnaires were proceeded with the Structural Equation Modeling (SEM) method by using Amos Software v.21. In conclusion, the factors that encourage the usage of Information System in the Human Resource Civil Service Department in PNP are Information Quality, Service Quality and System Quality.