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Journal : Jurnal Analisis Bisnis Ekonomi

VARIABEL ANTASEDEN DAN KONSEKUENSI DARI KINERJA KUALITAS : STUDI EMPIRIS PADA PERUSAHAAN MANUFAKTUR DENGAN STANDAR NASIONAL INDONESIA Handayani, Dwi
Jurnal Analisis Bisnis Ekonomi Vol 7 No 1 (2009): Volume 7, Nomor 1, April 2009
Publisher : Universitas Muhammadiyah Magelang

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Abstract

The purpose of this study are to investigate the influence of quality management control systems (quality goal, quality feedback, quality incentives) and environmental accounting on quality performance, the influence of quality performance on both financial performance and customer satisfaction, and the impact of customer satisfaction on financial performance. Data used for this study was collected from financial, production and marketing manager to manufactur company with SNI. Data collected by mail survey 1250 questinnaries. The questionnaries that useful for analysis were 149. Analysis conducted by SEM with AMOS ver 5.0. The result indicates that communication intensity of quality goal toward the labour is not related to quality performance. The frequency of quality feedback is not related to quality performance. The improvement of incentive which is in relation with quality has a positive relationship with quality performance. The implementation of Quality performance has a positive relationship with the customer satisfaction. Quality performance has a positive relationship with financial performance. Customer satisfaction is not related to financial performance.
VARIABEL ANTASEDEN DAN KONSEKUENSI DARI KINERJA KUALITAS : STUDI EMPIRIS PADA PERUSAHAAN MANUFAKTUR DENGAN STANDAR NASIONAL INDONESIA Handayani, Dwi
Jurnal Analisis Bisnis Ekonomi Vol 7 No 1 (2009): Volume 7, Nomor 1, April 2009
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study are to investigate the influence of quality management control systems (quality goal, quality feedback, quality incentives) and environmental accounting on quality performance, the influence of quality performance on both financial performance and customer satisfaction, and the impact of customer satisfaction on financial performance. Data used for this study was collected from financial, production and marketing manager to manufactur company with SNI. Data collected by mail survey 1250 questinnaries. The questionnaries that useful for analysis were 149. Analysis conducted by SEM with AMOS ver 5.0. The result indicates that communication intensity of quality goal toward the labour is not related to quality performance. The frequency of quality feedback is not related to quality performance. The improvement of incentive which is in relation with quality has a positive relationship with quality performance. The implementation of Quality performance has a positive relationship with the customer satisfaction. Quality performance has a positive relationship with financial performance. Customer satisfaction is not related to financial performance.
Co-Authors . Wahyuni, . Aat Sriati Abdul Mun’im Ahmad Ghiffari Ana Sutrisnawati, Ana Andriani, Riska Anggista, Giovani Anindya Ardiansari Anna S. Ranti, Anna Ardiayasari, Anindya Aribowo, Luita Arifianto, Indriyana Putri Armina, Armina Astuti, Septi Kusuma Avin F Helmi, Avin F Ayu, Friska Bertha M Sopha, Bertha M Budi A, Ariqho Budi Hartono Chairil Anwar Chatarina Umbul W, Chatarina Dalilah Dalilah Dewi H, Cintya Dewi, Novita Puspita Diyono Ikhsan Dwi N, Retno Dwiputra, Kemas Muhammad Alwan Efri Widianti Ella Amalia, Ella Elva Nuraina Endang Sutisna Sulaeman Eristi, Bella Eti Poncorini Pamungkasari Fahmi Arifan Fani, Reisa Hesti Fifa Argentina FS Nugraheni S Haris Wibisono Haryanto, Didid I.G.B. Budi Dharma, I.G.B. Budi Iche Andriyani Liberty, Iche Andriyani Inayah, Afiyatun Indah Fitri Nurdianthi, Indah Fitri Indah Hartati Indra P, Surya Irsan Saleh Karnoto, K Kuara Jangga Uma, Wilhelmus Laila Faizah Achmad, Laila Faizah Laila Faizah, Laila Lina D. Fathimahhayati, Lina D. Lisdiana - Lusia Hayati, Lusia Lutfi, Mochtar M K Herliansyah, M K M. Endy Yulianto Maghfiroh Rahayu Nindatama, Maghfiroh Rahayu Margaretha TS, Margaretha Mohammad Endy Yulianto Monalisa S., Lianta Muhaimin Ramdja, Muhaimin Muhammad Ilyas Muhammad Reza Mun?im, Abdul Murni Murni Nilan H., Catur Nova Kumalasari Novera Herdiani, Novera Nurhidayah Nurhidayah Nurul Asiah Oktavian, Rosian Pangestu, Ilyas Teguh Pangestu, Ilyas Teguh Petricka, Gracea Prameswarie, Thia Prasasti, Gita Dwi Prasasty, Gita Dwi Pratiwi Puji Lestari, Pratiwi Puji Puji, Pratiwi Puspita, Mawar Rico Vendamawan Rizki Amy Lavita, Rizki Amy Santi Martini Sari, Septa Sarjana Parman Satriya Nurgiri, Yoga Selly Pinangki, Selly Septiana, R. A. Leni Setiawan, Anton Sianipar, Melpa Yohana Siti Harnina Bintari Siti Latifah Soegiyanto Soegiyanto, Soegiyanto Sri Rustiyaningsih Suhendrianto Suhendrianto, Suhendrianto Sukamto, Neubrina Raesuky Suryadi, Kresna Susiana Purwantisari Tawanta B, Selvina Theresia Purbandari Tri Rustiadi, Tri Utama, Denny Satria Veronika Prasetya Vita Paramita Wahyu Sopandi Yahya, Yulia Farida Yulastini, Fitria Yulifianti, Ade Lina