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ANALISIS METODE SERVQUAL PADA JASA PENGIRIMAN BARANG EKSPRES “YAKIN ESOK SAMPAI” (STUDI KASUS PADA PT JNE SEMARANG)

Diponegoro Journal of Management Volume 1, Nomor 4, Tahun 2012
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Based on data obtained from ASPERINDO that e-commerce business has significantly growing, it may boost the number of express shipments increased from year to year,  logicly it cause good impact to JNE as well yet the fact is JNE still status quo in national scale of market share table, JNE only had 7,9% share  whereas Tiki the competitor had 70,7% share on market share. The data provided ASPERINDO there would be rise a question ”why JNE and Tiki had huge gap on market share?” although JNE and Tiki  established on the same year back than. Because JNE is service corporate than the study will used service approach method that is SERVQUAL (it’s stand for service quality) method. This study is aimed to analyse the level of importance and performance of JNE Regional Semarang’s service. Variables used in this study are service quality which consists of reliability, responsiveness, assurance, emphaty, and tangibles with the level of customer satisfaction. These variables are used to measure the Importance and Consumer Assessment of quality of services rendered the company. The research data collected data from 100 respondents of JNE customers are selected by incidental sampling through a questionnaire consisting of closed questions and opened questions. Customer Satisfaction Index is used to analyse the level of overall customer satisfaction. Meanwhile, to identify performance improvement priorities, Importance Performance Analysis method was used which consists of two components, specifically: the gap analysis (gap) and quadrant analysis. Results showed that overall customer is quite satisfied of performance of JNE express shipping service with customer satisfaction index. The application of quadrant analysis showed that indicators of dimension of reliability which should be evaluated for immediately repaired their performance, because the performance has been given not as expected by JNE customers.

METODE UNIVERSAL THRESHOLD DALAM TRANSFORMASI WAVELET DISKRET PADA KASUS SINYAL SUARA

AdMathEdu : Mathematics Education, Mathematics, and Applied Mathematics Journal Vol 8, No 1: Juni 2018
Publisher : Universitas Ahmad Dahlan

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Abstract

Masalah yang terjadi pada sinyal suara adalah terjadinya noise yang mengkontaminasi proses pengolahannya. Dalam hal ini, diperlukan suatu proses reduksi noise untuk mengurangi noise yang terdapat pada sinyal suara. Reduksi noise di sini dilakukan dengan menerapkan transformasi wavelet diskri yang terdiri dari tiga langkah utama yaitu: dekomposisi sinyal, proses thresholding dan rekonstruksi sinyal. Penelitian ini bertujuan untuk mengkaji metode universal threshold untuk mendapatkan nilai threshold dan aplikasinya pada kasus sinyal suara yang terkontaminasi Gaussian noise. Metode yang dilakukan adalah kajian literatur referensi-referensi terkait transformasi wavelet diskrit dan sinyal suara. Nilai threshold yang digunakan dalam proses thresholding ditentukan dengan metode universal threshold yang dikaji agar threshold yang diperoleh memberikan hasil optimal ketika dibandingkan dengan koefisien wavelet  hasil penerapan aturan hard atau soft thresholding. Hasil aplikasi dan simulasi reduksi noise dengan wavelet menunjukkan bahwa nilai SNR berbanding terbalik dengan nilai MSE, sedangkan nilai nilai threshold sebanding dengan nilai MSE.

Pemanfaatan Susu Bubuk Kadaluwarsa dalam Complete Calf Starter dan Pengaruhnya terhadap Konsentrasi VFA dan Gula Darah Pedet PFH Pra Sapih

SAINS DAN MATEMATIKA Volume 20 Nomor 2 Tahun 2012
Publisher : SAINS DAN MATEMATIKA

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Abstract

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Peran Kepemimpinan Kepala Sekolah Dalam Menumbuhkan Kedisiplinan Guru dan Karyawan

Pendidikan Administrasi Perkantoran Vol 2, No 1 (2013): Juni
Publisher : Pendidikan Administrasi Perkantoran

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Abstract

The objective of this research is to investigate: (1) the leadership role of the headmaster in growing the discipline of the teachers and the administrative staff members of SMK Negeri 1 of Surakarta; (2) the obstacles in the leadership role of the headmaster in growing the discipline of the teachers and the administrative staff members of SMK Negeri 1 of Surakarta; (3) the solution from the role of the headmaster to overcome the obstacles which emerge in actualizing the discipline of the teachers and the administrative staff members of SMK Negeri 1 of Surakarta. This research used the descriptive qualitative method and the embedded single research strategy. The population of this research was the headmaster, the teachers,  the administrative staff members, and  the students of SMK Negeri 1 of Surakarta. The samples of this research were taken by using the purposive sampling technique. The data of this research were gathered through interview, observation, document analysis from informants, places, events, documents, and files. The data were then analyzed by using the interactive analysis technique. The results of this research are as follows: (1) the leadership role of the headmaster of SMK Negeri 1 of Surakarta was done through the activities of discipline building, such as: (a) giving motivation to the teachers and the administrative staff members; (b) giving the leadership role model by having discipline; (c) making efforts in paying attention to the welfare of the teachers and the administrative staff members; and (d) implementing discipline enforcement; (2) the obstacles which emerge in building discipline in SMK Negeri 1 of Surakarta are as follows: (a) the internal obstacles, such as: the characters of personality of some teachers and administrative staff members which are difficult to accept advice and less responsible in doing their job and tasks; and (b) the external obstacles which emerge in building the discipline of the teachers and the administrative staff members of SMK Negeri 1 of Surakarta; and (3) the solutions to overcome the obstacles are as follows: (a) enforcing the rule and making discipline development; and (b) intesifying the shared activities with the teachers and the administrative staff members.Keywords: principals leadership role, Teacher and Employee Discipline

Kontribusi Motivasi Berprestasi dan Pemanfaatan Sumber Belajar Terhadap Kemampuan Kognitif Siswa Mata Pelajaran Fisika Kelas X SMA N 1 Karangayar

PROSIDING : Seminar Nasional Fisika dan Pendidikan Fisika Vol 6, No 3 (2015): SNFPF 2015 Prospek Pendidikan Sains 5 Tahun ke Depan
Publisher : Physics Education Department, Faculty of Teacher Training and Education, UNS

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Abstract

Penelitian ini bertujuan untuk : (1) mengetahui ada atau tidak adanya kontribusi yang signifikan dari motivasi berprestasi terhadap kemampuan kognitif mata pelajaran Fisika siswa kelas X SMA Negeri 1 Karanganyar; (2) mengetahui ada atau tidak adanya kontribusi yang signifikan dari pemanfaatan sumber belajar terhadap kemampuan kognitif mata pelajaran Fisika siswa kelas X SMA Negeri 1 Karanganyar; (3) mengetahui ada atau tidak adanya kontribusi yang signifikan antara motivasi berprestasi dan pemanfaatan sumber belajar terhadap kemampuan kognitif mata pelajaran Fisika siswa kelas X SMA Negeri 1 Karanganyar.Penelitian ini menggunakan metode deskriptif kuantitatif. Populasi dalam penelitian ini adalah seluruh siswa kelas X SMA N 1 Karanganyar tahun ajaran 2014/2015 sejumlah 306 siswa dengan sampel 32 siswa. Teknik pengambilan sampel dengan teknik Random Sampling. Teknik pengumpulan data menggunakan lembar observasi, angket dan dokumentasi, sedangkan teknik analisis datanya adalah teknik analisis regresi linier ganda.Berdasarkan hasil penelitian dapat disimpulkan bahwa; (1) Ada kontribusi positif yang signifikan dari Motivasi Berprestasi dan Kemampuan Kognitif Fisika siswa dengan nilai rx1y > rtabel sebesar 0,406 (2) Ada kontribusi positif yang signifikan dari Pemanfaatan Sumber Belajar dan Kemampuan Kognitif Fisika siswa dengan nilai rx2y > rtabel sebesar 0,412 (3) Ada kontribusi positif yang signifikan antara Motivasi Berprestasi dan Pemanfaatan sumber belajar secara bersama-sama dengan Kemampuan Kognitif Fisika siswa dengan nilai rx1x2y > rtabel sebesar 7,48.Kata kunci : Motivasi Berprestasi, Sumber Belajar dan Kemampuan Kognitif

SEKULARISME DAN ISU-ISU GERAKAN UMAT ISLAM

Nurani Vol 17 No 2 (2017): Nurani
Publisher : Universitas Islam Negeri Raden Fatah Palembang

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Abstract

In its history, politically, liberalism of Islam accepts deep momentum during Sultanate-Autonomy in Turkey, where Islamic countries, especially Turkey and Egypt, which had got in touch with western world, had big influences toward Islamic societies’ attitude. This influence made the Turkish and the Egyptian understands rigid. Islamic scholars of law seem confused to see new thing in Islamic societies. A case will directly be instructed “illegal” or haram if the case itself cannot be found in the school of Hanafi’s classical books. Then, this paper is intended to contribute some points of view of this school by means of answering some main questions about the truth of Islamic liberal considered as a secular movement under the guise of Moslem, the truth of the discourse of Islamic liberalism presents the past for the sake of modernization and the truth of Islamic liberalism that is irrelevant to the Indonesian culture. 

Pengaruh Mutagen Kimia EMS Terhadap Perkembangan Bunga Tanaman Cabai (Capsicum frutescens var. bara)

Jurnal Sains dan Seni ITS Vol 6, No 2 (2017)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM), ITS

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Abstract

Peningkatan produktivitas cabai rawit (Capsicum frutescens var. bara) dapat  dilakukan melalui  variasi genetik menggunakan mutagen kimia EMS (Etil Metan Sulfonat). Bunga merupakan organ reproduksi angiospermae yang setelah bunga masak, akan terjadi penyerbukan dan pembuahan sehingga terbentuklah buah yang berisi biji. Penelitian ini dilakukan untuk mengetahui pengaruh EMS terhadap perkembangan bunga tanaman cabai vaietas bara. Hasil penelitian menunjukkan adanya pengaruh EMS 0,5% terdahadap morfologi bunga yakni terdapat satu individu yang diduga menghasilkan bunga mutan. Bunga yang diduga mutan tidak memiliki organ bunga lengkap dan berbentuk bulat

Analisis Pelaksanaan Medical Check Up (MCU) pada Pegawai Rumah Sakit Islam Jakarta Pondok Kopi Tahun 2016

Jurnal Kedokteran dan Kesehatan Vol 13, No 2 (2017): JURNAL KEDOKTERAN DAN KESEHATAN
Publisher : Faculty of Public Health, Universitas Muhammadiyah Jakarta

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Abstract

Dalam Undang-undang Nomor 23 Tahun 1992 tentang Kesehatan, pasal 23 menyatakan bahwa upaya Kesehatan dan Keselamatan Kerja (K3) harus dilakukan di semua tempat kerja, yang memiliki pegawai paling sedikit 10 orang. RSIJ Pondok Kopi (RSIJPK) adalah salah satu Rumah Sakit Islam di Jakarta yang memiliki upaya preventif untuk meningkatkan produktivitas karyawan melalui skrining kesehatan pegawai atau yang disebut dengan Medical Check-Up (MCU) yang dipantau oleh Unit Manajemen Risiko (Manrisk). Berdasarkan pengamatan tersebut, dicatat bahwa pelaksanaan MCU, belum sesuai sebagaimana mestinya, berdasarkan Permenaker No. 02 / Men / 1980. Penelitian ini merupakan penelitian kualitatif. Teknik yang digunakan dalam pengumpulan data adalah observasi lapangan, review dokumen, dan wawancara mendalam. Data yang terkumpul kemudian dianalisis dengan menggunakan teori sistem yaitu input, proses, output, umpan balik, dan lingkungan. Berdasarkan penelitian ini, diketahui bahwa masalah terjadi pada input dan proses, pemeriksaan kesehatan sebelum bekerja dan berkala, adalah kurangnya dokter dan klinik khusus untuk MCU, dan ini menghambat penerapan MCU. Saran dalam penelitian ini adalah sebaiknya ada dokter bersertifikat Hiperkes di RSIJPK dan klinik khusus untuk implementasi MCU. Selain pemeriksaan kesehatan khusus, disarankan agar pemeriksaan kepada karyawan yang akan dirotasi ke tempat lain untuk mengetahui kondisi kesehatan karyawan sebelum bekerja di tempat kerja yang baru, dan untuk pemeriksaan kesehatan berkala, disarankan agar semua karyawan diberikan hasil pemeriksaan sebagai patokan bagi karyawan untuk menjaga kesehatannya. Kata kunci: Pemeriksaan Kesehatan (MCU), Kualitatif, Masukan, Proses, Keluaran

ANTECEDENTS DAN CONSEQUENCES DARI ATTITUDE TOWARD POP-UP RETAIL

Jurnal Ilmiah Manajemen dan Bisnis Vol 1, No 2 (2015): Jurnal Ilmiah Manajemen dan Bisnis
Publisher : Universitas Mercu Buana

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Abstract

The background of this research is to observe the impact of psychographic characteristics and behavioral intentions toward pop-up retail. The order of life is growing, consumers have a desire to increase the role ofself developed, innovate, and open-mindedness toward difference and unique experiences. Marketingenvironmental uniqueness that offered by pop-up retail can be attract consumer to find the difference wayand innovative experiences.The objectives of this research are to observe the impact of psychographic characteristics toward behavioralintentions through beliefs and attitude in Pekan Raya Jakarta pop-up retail.Structural Equation Model (SEM) method with parceling technique is used to analyzed the data of thisresearch. The data were collected by distributing closed questionnaires to Jakarta community respondents who ever visit into Pekan Raya Jakarta. There were 200 from 230 questionnaires data of respondent can beanalyzed in this research.The result of this research concludes that had any positive influence on psychographic characteristicsdimensions and beliefs although towards consumer attitude dan intention to patronage pop-up retail.

WATAK TOKOH, NILAI MORAL, DAN NILAI BUDAYA DALAM NOVEL LOVE SPARKS IN KOREA KARYA ASMA NADIA

Jurnal PEMBAHSI (PEMBELAJARAN BAHASA DAN SASTRA INDONESIA) Vol 7, No 2 (2017): Jurnal Pembahsi (Pembelajaran Bahasa dan Sastra Indonesia)
Publisher : Prog. Bahasa dan Sastra Indonesia Pascasarjana UPGRI Palembang

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Abstract

This study aims to describe the character of the characters, moral values, and cultural values contained in the novel Love Sparks in Korea by Asma Nadia. The method of this research is descriptive qualitative which meant to get figures character, moral values and culture values in Love Sparks in Korea novel by Asma Nadia. Data was collected by library techniques, then recorded in paper based on figures character, moral values and culture values which contained in novel and analyzed. The result of this study are as follows. First, There is thirteen figures character which contained in Love Sparks in Korea novel by Asma Nadia. Second, The strongest moral value which contained in Love Sparks in Korea novel by Asma Nadia is honesty, responsibility, Independently, braverly and modestly. Third, there are culture value which grouped in five relationship patterns, namely: (1) culture value in relationship of human and god; (2) culture value in relationship of human and nature; (3) culture value in relationship fellow human beings; (4) culture value in relationship of human and community; (5) culture value in relationship of human and them self.Keyword : Character, moral values, and cultural values.