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Journal : JURNAL MANAJEMEN TRANSPORTASI

Jasa Pelayanan Bandara Halim Perdana Kusuma dan Bandara Husein Sastranegara

JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 1 (2016): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

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Abstract

The study entitled “Analysis Comparison of Satisfaction Passenger Against the Service Halim Perdana Kusuma Airport in Jakarta and Bandung Husein Sastranegara Airport in 2015” was conducted to determine and analyze the quality comparison service consisting of responsiveness, assurance, tangibles, empathy and reliability to consumer satisfaction on Hussein Airport Sastranegara and Halim Perdana Kusuma Airport. This study was conducted to determine and analyze the dominant service quality dimensions that influence satisfaction. The benefits of this research is to get a general idea about the services at Soekarno Hatta and Halim Perdana Kusuma Airport in Jakarta. To determine the level of satisfaction of passengers on each variable services at Bandung Husein Sastranegara Airport and Halim Perdana Kusuma Airport. Keywords : airport, satisfaction of passengers, service and performance

The Business Viability of PT Garuda Indonesia

JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 3 (2014): JURNAL MANAJEMAN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

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Abstract

Through the ability of technology, facilities, infrastructures, and sufficient operational activities, business competition in air transport service is becoming tighter. All airlines are competing to be the best. As one of the most experienced companies, in fact, PT Garuda Indonesia has experienced hard times. By using qualitative and quantitative methods with Altman Z Score method, it is found that in the period of 2003-2007 PT Garuda Indonesia faced a very critical situation. Only in 2007, this company started to recover and improve. Keywords: financial statement analysis and potential for bankcruptcy

PASSENGER SATISFACTION ON THE SERVICES PROVIDED BY HALIM PERDANA KUSUMA AIRPORT JAKARTA IN 2014

JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 2 (2015): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

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Abstract

Halim Perdana Kusuma International Airport is integrated with the development of National Economic Zones, which is included in the implementation of Master Plan for the Acceleration and Expansion of Indonesian Economic Development in Java and Sumatra islands. The operation of Halim Perdana Kusuma Airport is expected to become a locomotive for the economy of its surrounding regions because its presence will encourage the emergence of new centers of growth and economic activities. The operation of Halim Perdana Kusuma airport signifies the seriousness of the Indonesian government in preparing the accelerated development of national connectivity and supporting infrastructures in order to support the trade connectivity and it is projected to be national and regional aviation hub. Service is an act, performance appearance, intangible and it quickly disappears, which can only be consumed but can not be held, where customers can participate more actively in the process of consuming it. Assessment by customers on the performance of service providers will greatly influence the passenger satisfacti. If the passengers with a high level of importance or expectations find the airport performance comparable with their hope, thus it gives satisfaction to the passengers. Passenger satisfaction will have a positive impact on the airport, by which the airport sales volume will likely increase if the passengers past experience as well as its word of mouth are positive.

PELAYANAN BANDAR UDARA HALIM PERDANA KUSUMA DAN BANDAR UDARA HUSEIN SASTRANEGARA

JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 1 (2016): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Original Source | Check in Google Scholar | Full PDF (2530.002 KB)

Abstract

The study entitled “Analysis Comparison of Satisfaction Passenger Against the Service Halim Perdana Kusuma Airport in Jakarta and Bandung Husein Sastranegara Airport in 2015” was conducted to determine and analyze the quality comparison service consisting of responsiveness, assurance, tangibles, empathy and reliability to consumer satisfaction on Hussein Airport Sastranegara and Halim Perdana Kusuma Airport. This study was conducted to determine and analyze the dominant service quality dimensions that influence satisfaction. The benefits of this research is to get a general idea about the services at Soekarno Hatta and Halim Perdana Kusuma Airport in Jakarta. To determine the level of satisfaction of passengers on each variable services at Bandung Husein Sastranegara Airport and Halim Perdana Kusuma Airport.

The Business Viability of PT Garuda Indonesia

JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 3 (2014): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Original Source | Check in Google Scholar | Full PDF (975.43 KB)

Abstract

Through the ability of technology, facilities, infrastructures, and sufficient operational activities, business competition in air transport service is becoming tighter. All airlines are competing to be the best. As one of the most experienced companies, in fact, PT Garuda Indonesia has experienced hard times. By using qualitative and quantitative methods with Altman Z Score method, it is found that in the period of 2003-2007 PT Garuda Indonesia faced a very critical situation. Only in 2007, this company started to recover and improve.

Co-Authors A. Masyhur Effendi A. Suresti A.N. Yanti AAAA Kusumawardhani Agnes Clement AGUS AGUS Amir Hamzah Amir Hasan Anyan, Anyan Arief Setiawan Armis Armis Aryani Sudharmono Baibul Tujni, Baibul chansyanah diawati Charles E Damping Cut Aida Fitri Dan Hidayat Didin Syafrudin, Didin Didy Rachmadi Dionisius, Felix Djap Hadi Susanto Dodi Sofyan Arief, Dodi Sofyan Dyah Budiastuti Elly Ingkiriwang Endang Wahyuni Endramawan, Tito Evalina Asnawi F, Yusep Ahmadi Feriadi Feriadi, Feriadi Fitrini Fitrini Haris Haris, Haris Harmawan, Hari Haryono Haryono Herawati, Risma Hilarius Jago Duda, Hilarius Jago Ilham, Mhd Imanuel Sairo Awang, Imanuel Sairo Indrayani, I. Ira Devi Sara, Ira Devi Jos Istiyanto, Jos Juniati Juniati Kusandi, Kusandi Lambu Da Costa Laufried Laufried Lieke E.M. Waluyo Lubis, Rakhmad Syafutra Manalu, Ericko Lestranda Putra Mardi Susanto Margareta Andriani, Margareta Marlindawati Marlindawati, Marlindawati Marshell Tendean Melinda Rismawati, Melinda Muhammad Fadly Muhammad Irfan Nina Kadaritna Novita Pradani Olenggius Jiran Dores, Olenggius Jiran Olfebri Olfebri, Olfebri Poiwong Ng R. Wati Ratna Surya Widya Rianto Nugroho, Rianto Roro Isyawati Permata Ganggi, Roro Isyawati Permata Roswan Kasim, Roswan Sarry, Lenni Marsella Sehatta Saragih SEMBIRING, DANIEL Setyawan Widyarto Sihombing, Galuh Leonardo Silitonga, Sutan Parasian Sinaga, Agustian Sri Murniati, Sri Sunda Ariana, Sunda Suparwan Cecep Kosasih, Suparwan Cecep Susanna Ndraha Suyandi Suyandi Teddy Chandra TRI SUTRISNO Win Win Yenny Dewi P Yesi Novaria Kunang, Yesi Novaria Zul Zagir, Zul Zulianto, Sugit