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AN INVESTIGATION OF THE APPLICATION OF SERVQUAL IN THE ENHANCEMENT OF SERVICE QUALITY AMONG INTERNATIONAL POST- GRADUATE STUDENTS: COMPARING INDONESIA WITH MALAYSIA Sunanto, Sandra; Satyarini, Ria; Taufiqurrahman, Taufiqurrahman; Amran, Amran; Shekarchizadeh, Ahmadreza
Research Report - Social Science Vol 1 (2010)
Publisher : Research Report - Social Science

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Abstract

Universities strive to deliver high-quality service throughout its educational curriculum and its administrative process. In order to do so, universities must view students as their primary clients and seek to maximize their satisfaction with the level of university offered.Using SERVQUAL model, this research has an objective to investigate the performance of services delivered by universities to the international post-graduate students Indonesia. As part of joint research commitment with Malaysian scholars, findings of this research will be compared with their findings.This research uses paired T-test sample and regression analysis to test the hypotheses. Students did not too satisfy with the performance of non-faculty staff but they were quite satisfied with general and faculty performances.However, universities still have to improve their performances in order to deliver service excellences to their students.Keywords: Education, SERVQUAL, Service Excellences, Satisfaction.
AN INVESTIGATION OF THE APPLICATION OF SERVQUAL IN THE ENHANCEMENT OF SERVICE QUALITY AMONG INTERNATIONAL POST- GRADUATE STUDENTS: COMPARING INDONESIA WITH MALAYSIA Sunanto, Sandra; Satyarini, Ria; Taufiqurrahman, Taufiqurrahman; Amran, Amran; Shekarchizadeh, Ahmadreza
Research Report - Humanities and Social Science Vol 1 (2010)
Publisher : Research Report - Humanities and Social Science

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Abstract

Universities strive to deliver high-quality service throughout its educational curriculum and its administrative process. In order to do so, universities must view students as their primary clients and seek to maximize their satisfaction with the level of university offered.Using SERVQUAL model, this research has an objective to investigate the performance of services delivered by universities to the international post-graduate students Indonesia. As part of joint research commitment with Malaysian scholars, findings of this research will be compared with their findings.This research uses paired T-test sample and regression analysis to test the hypotheses. Students did not too satisfy with the performance of non-faculty staff but they were quite satisfied with general and faculty performances.However, universities still have to improve their performances in order to deliver service excellences to their students.Keywords: Education, SERVQUAL, Service Excellences, Satisfaction.
Aplikasi campuran serbuk kayu pinus dan fipronil sebagai umpan rayap tanah Macrotermes gilvus (Hagen) (Isoptera: Termitidae) di Bandung Amran, Amran; Ahmad, Intan; Putra, Ramadhani Eka; Kuswanto, Eko
Jurnal Entomologi Indonesia Vol 12, No 2 (2015): July
Publisher : Perhimpunan Entomologi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (363.777 KB) | DOI: 10.5994/jei.12.2.73

Abstract

In this study, termite bait comprising pinewood of sawdust and a slow action insecticide, fipronil, was made and applied to control subterranean termite Macrotermes gilvus (Hagen) (Isoptera: Termitidae) in Bandung. Colony size was measured using capture-mark-release-recapture prior to the bait application, along with the measurement of wood consumption at each station.  Colony foraging populations at all stations were estimated to be 77,951 termites, with mean wood consumption rates ranging from 0.02 to 6.16 g/station/day. Observation at 18 stations installed with bait consisted of 40 ppm fipronil mixed with pinewood sawdust showed that number of foraging activity termites was effectively reduced in 40 days. It is concluded that fipronil-treated pinewood sawdust bait is effective in controlling the population of foraging M. gilvus workers in 40 days.
Peningkatan Kemampuan Pemahaman dan Komunikasi Matematis Siswa SMAN 3 Banda Aceh melalui Penerapan Model Problem Based Learning Amran, Amran; Ikhsan, M.; Duskri, M.
Didaktik Matematika Vol 3, No 2 (2016): Jurnal Didaktik Matematika
Publisher : Universitas Syiah Kuala

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Abstract

The purpose of this study to determine enhancement the ability of understanding and communication mathematically by applying the Problem Based Learning (PBL) in the learning activity. The population in this study were students of SMAN 3 Banda Aceh with a sample of two classes. Type of research is experimental with pretest-posttest control group design. The experimental group was treated with a model of learning in the form of PBL and the control group with conventional learning. Data were collected using achievement test and observation sheets during the learning takes place. The results of data analysis showed that     1)there are significant differences in increased ability mathematical understanding of students who received PBL learning compared to conventional learning are reviewed as a whole and based on the level of students, 2) there is an interaction between the factors of student learning at low levels and moderate to increased understanding of mathematical abilities, but no interaction at a high level because the student already has a good ability of mathematical understanding, 3) there are significant differences in enhancement communication skills students acquire mathematical learning by PBL compared to students who received conventional learning is reviewed based on the whole student, but there is no difference if the review is based on the level of the student, 4) there is interaction between the factors of student learning at low levels and moderate to increased mathematical communication but no interaction at a high level because students already have a good mathematical communication skills.
Penaksiran Kadar Porositas Dengan Ukuran Grid Yang Kecil Amran, Amran
Jurnal Matematika Statistika dan Komputasi Vol 12, No 2: January 2016
Publisher : Department of Mathematics, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.835 KB) | DOI: 10.30597/jmsk.v12i2.3468

Abstract

Metode dekomposisi Lower-Upper (LU) banyak digunakan dalam karakterisasi reservoir secara geostatistik disebabkan karena mudah digunakan, melakukan simulasi bersyarat secara serempak, tidak terbatas pada bentuk fungsi kovariansi sehingga dapat juga dilakukan pada kasus anisotropik. Untuk matriks kovariansi data dan grid berukuran lebih dari 1000x1000, metode ini tidak memungkinkan untuk digunakan lagi. Dalam tulisan ini akan dibahas suatu pengembangan metode dekomposisi LU untuk dimensi matriks kovariansi lebih dari 1000, melalui teori dekomposisi ring matriks kovariansi grid. Dengan menganggap bahwa matriks kovariansi grid sebagai suatu matriks gelanggang atas lapangan riil (Â), matriks ini dapat dinyatakan sebagai jumlah langsung dari sub modul. Selanjutnya dengan dekomposisi LU pada sub modul ini diperoleh matriks segitiga bawah L yang digunakan untuk membangun realisasi dekomposisi ring.  Dengan menggunakan data eksperimental dan ukuran grid yang sama, metode dekomposisi LU dan metode dekomposisi ring membangun realisasi yang serupa dan variogram yang direproduksi kedua metode ini dapat mempertahankan bentuk variogram data eksperimental. Dekomposisi ring secara signifikan memberi peningkatan ukuran data eksperimental dan grid  yang akan disimulasikan.
FAKTOR PENENTU KEBERHASILAN PENGELOLAAN SATUAN PENDIDIKAN Amran, Amran
Manajer Pendididikan Vol 9, No 2 (2015)
Publisher : Manajer Pendididikan

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Abstract

This study aims to evaluate the determinants of successful management of educational units in SMP 6 Seluma. The method in this research is evaluative. Data collection techniques used in this study are: interviews, documentation, observation and questionnaires. The result of this research showed the critical success factors in the management of the school leadership, teachers, students, school committee. Suggestions research; need the commitment of the school manager to constantly improve the competence and leadership role and teachers to constantly renew its ability to be able to adjust to the changes that occur both within the work environment or in the surrounding environment.Keywords: determinants, success, management, education
Perbandingan Penduga M, S, dan MM pada Regresi Linier dalam Menangani Keberadaan Outlier Lainun, Hanifah; Tinungki, Georgina M; Amran, Amran
Jurnal Matematika Statistika dan Komputasi Vol 15, No 1 (2018): July 2018
Publisher : Department of Mathematics, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (797.061 KB) | DOI: 10.20956/jmsk.v15i1.4427

Abstract

Metode Kuadrat Terkecil (MKT) merupakan metode penduga parameter yang paling banyak digunakan pada analisis regresi. MKT merupakan metode penduga parameter tak bias yang baik selama asumsi komponen galatnya terpenuhi. Namun dalam aplikasinya sering ditemui terjadinya pelanggaran asumsi. Diantaranya, pelanggaran asumsi galat berdistribusi normal disebabkan adanya outlier pada data amatan. Oleh karena itu, dibutuhkan suatu metode yang kekar terhadap keberadaan outlier. Metode pendugaan parameter yang kekar terhadap keberadaan outlier pada regresi linier diantaranya ialah penduga  M, penduga S, dan penduga MM yang masing-masing memiliki keunggulan dari segi efisiensi dan breakdown point yang tinggi. Tujuan dari penelitian ini adalah untuk membandingkan penduga M, S, dan MM dalam menduga parameter regresi pada analisis regresi linier sederhana terhadap keberadaan outlier menggunakan data simulasi. Simulasi dilakukan untuk ukuran sampel yang berbeda (20, 60, dan 120) ketika terdapat 20% dan 45% outlier pada variabel bebas dan variabel terikat. Metode terbaik ialah metode dengan Standard Error (SE) dan Mean Square Error (MSE) terkecil. Hasil yang diperoleh menunjukkan bahwa penduga MM lebih baik dibandingkan penduga M dan penduga S.
Takhrij Hadis Tentang Kekerasan Dalam Mendidik Anak Amran, Amran
Jurnal Al-Ashlah Vol 2, No 2 (2018)
Publisher : STAI Ma'arif Jambi

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Abstract

Anak merupakan amanah yang Allah anugerahkan dan akan dipertanggung jawabkan dihadapanNya kelak. Untuk pertumbuhan dan perkembangan jiwa anak harus melalui pendidikan yang baik.Salah satu missi kerasulan yang telah dibuktikan oleh sejarah dalam kehadiran Nabi saw adalah kasih sayang terhadap anak-anak. Oleh karenya menyayangi anak-anak adalah perintah agama. Hal ini dapat dilihat dari bagaimana Nabi memuliakan anak-anak, mengibur abak-anak, mencium anak-anak bahkan pernah mempercepat shalat hanya karena mendengar tangisan anak-anak. Namun disisi lain ada juga ditemukan statemen Nabi yang seolah-olah mengajarkan kekerasan terhadap anakanak, bahkan memerintahkan untuk memukul anak-anak yang tidak shalat apabila usianya mencapai 10 tahun. Oleh karenanya perlu dilakukan penelitian teks dan makna terkait hal ini, sehingga jargon rahmatan lil alamin itu betul-betul dapat dibuktikan selaras antara aktifitas dan ungkapan Nabi s.a.w. Kata Kunci: Takhrij Hadis, Mendidik Anak
Pengaruh Sanksi Perpajakan, Tingkat Pendapatan dan Kesadaran Wajib Pajak terhadap Kepatuhan Wajib Pajak Orang Pribadi Amran, Amran
ATESTASI - Jurnal Ilmiah Akuntansi Vol 1 No 1 (2018): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muslim Indonesia

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Abstract

This study aims to provide empirical evidence about the effect of taxation sanctions, income levels, and taxpayer awareness on individual taxpayer compliance. The object of this research is the North Makassar Primary Tax Service Office. The sampling technique is purposive sampling method. Data were analyzed using Multiple Regression Analysis and processed through SPSS 24. Data collection was carried out through survey methods using questionnaires distributed directly to individual taxpayers in the North Makassar Primary Tax Service Office. The results of the study found that the variables of tax sanctions, income level and awareness of taxpayers have a positive and significant effect on taxpayer compliance.
Upaya Meningkatkan Hasil Belajar Peserta Didik Pada Materi Persamaan Eksponensial Melalui Model NHT Amran, Amran
JIPI (Jurnal IPA & Pembelajaran IPA) Vol 3, No 1 (2019): Juni 2019
Publisher : Program Studi Magister Pendidikan IPA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (574.516 KB) | DOI: 10.24815/jipi.v3i1.13802

Abstract

Matematika merupakan subyek penting dalam sistem pendidikan di seluruh negara di dunia. Matematika menjadi alat bantu ilmu lainnya secara teoritis maupun aplikasi. Dalam pembelajaran, guru harus mampu  memilih  model  yang  tepat agar tercapainya tujuan pembelajaran secara optimal. Saat ini masih ditemukan kesulitan-kesulitan yang dialami peserta didik dalam mempelajari matematika. Penelitian ini adalah penelitian tindakan kelas yang bertujuan untuk mengetahui penerapan model pembelajaran NHT dalam meningkatkan hasil belajar peserta didik pada materi persamaan eksponensial setelah penerapan model tersebut di SMA Negeri 3 Banda Aceh. Adapun hipotesis tindakan penelitian ini adalah: “melalui model pembelajaran NHT dapat meningkatkan  hasil  belajar  peserta  didik  pada materi persamaan  eksponensial SMA Negeri 3 Banda Aceh”. Populasi penelitian ini adalah peserta didik kelas X SMA Negeri 3 Banda Aceh tahun ajaran 2018-2019. Sampel penelitian ini adalah peserta  didik  kelas  X  MIPA 1  yang  berjumlah  33  orang.  Pengumpulan  data dilakukan  dengan  tes  di  setiap  akhir  siklus.  Kriteria  keberhasilan yang ditetapkan yaitu ≥ 85% dari peserta didik mendapat skor ≥ 76. Dari hasil yang diperoleh Pada siklis II terdapat > 85% dari peserta didik mendapat nilai ≥ 76 dengan demikian menunjukan bahwa model NHT dapat meningkatkan hasil belajar peserta didik pada materi persamaan eksponensial di SMAN 3 Banda Aceh.